Appendix A Technical Information; Troubleshooting; Maintenance; Software Updates - Teldat H2 RAIL Installation Manual

Teldat S.A.

Appendix A Technical information

A.1 Troubleshooting
The following table lists common problems and potential solutions to help you when installing your router. Please
contact your dealer for further information if you are unable to solve a problem.
Problem
None of the LEDs on the router
light up.
LED 1, 2, 3 or 4 (WWAN mod-
ules) remains OFF.
A.2 Maintenance
Teldat H2 RAIL routers are designed to be highly available and durable, and for this reason have no moving parts.
This design makes any maintenance unnecessary.
A.2.1 Software updates
Teldat H2 RAIL router software can be updated to newer versions. Please contact your dealer for information on
new versions.
There are several ways to update one of our routers. Please see manual "Teldat Dm748-I Software Updating" for fur-
ther information.
The software required to update one of our routers is supplied in a format known as distribution. This consists of a
single file containing all the files needed to update your device, as well as in-depth information on the contents of the
files.
The Teldat H2 RAIL incorporates independent modules for the Wireless WAN interface. The firmware for the mod-
ules is usually independent from the router software. There is an UPGRADE file for each Wireless LAN module.
Please ask your distributor for the appropriate UPGRADE file (according to the module in your device). The Cellular
Interface manual (Teldat Dm 781-I) shows you how to UPGRADE the module.
A.3 Connectors
A.3.1 POWER connector
The power connector installed in the device is an M12 4-pole code A connector.
PIN
Teldat H2 RAIL
Solution
Check the power supply to the router (power supply cable, main power outlet).
Check the SIM card has been inserted correctly,
or
Check you have entered the correct SIM PIN,
or
Check the antenna is properly installed (make sure it is screwed in correctly),
or
Check the SIM tray configuration is correct.
Signal M12 4P A Code male
Technical information
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