Ricoh D3D9 Field Service Manual page 53

Code
13
14- Security Locked File Error
14
14- Mail Data Error
15
14- Maximum Division Number Error
16
14- Incorrect Ticket
17
14- Access to MCS File Error
18
14- SMTP Authentication error
20
14- Transmission error of S/MIME
21
14- MCS File Creation Failed
30
14- UFS File Creation Failed
31
14- Cancelled the Mail Due to Error
32 Detected by NFAX
14- No Mail Address For the Machine
33
14- Address designated in the domain for
34 SMTP sending does not exist
Meaning Suggested Cause/Action
[Stop].
•
Update the software because of the defective software.
•
The transmitting a mail is interrupted via DCS due to
the incorrect data.
•
Update the software because of the defective software.
•
When a mail is divided for the mail transmission and
the division number of a mail are more than the
specified number, the mail transmission is interrupted.
•
Update the software because of the defective software.
•
Update the software because of the defective software.
•
The access to MCS file is denied due to the no
permission of access.
•
Update the software because of the defective software.
•
Make sure the administrator's e-mail address is same as
the SMTP authentication address or POP before SMTP
address.
•
Register the correct user certificate and device
certificate.
Failed to create the MCS file because:
•
The number of files created with other applications on
the Document Server has exceeded the limit.
•
HDD is full or not operating correctly.
•
Software error.
UFS file could not be created:
•
Not enough space in UFS area to handle both Scan-to-
Email and IFAX transmission.
•
HDD full or not operating correctly.
•
Software error.
•
Error detected with NFAX and send was cancelled due
to a software error.
•
Neither the mail address of the machine nor the mail
address of the network administrator is registered.
•
Operational error in normal mail sending or direct
SMTP sending.
•
Check the address selected in the address book for
3.Troubleshooting
49