Polycom SpectraLink 8020 Administration Manual page 67

Message
DO NOT POWER
OFF
Duplicate IP
Erase Failed
Erasing Memory
Error!...
[error details]
Fatal Error
Err Code ####
Files too big
Flash config error
Initializing ...
Multiple GW Reg
yyy.yyy.yyy.yyy
1725-36030-001_B.doc
Description
The handset is in a critical section of
the software update.
The handset has detected another
device with its same IP address.
Download process failed to erase the
memory in the handset. This
operation will retry.
Handset has determined that a
download should occur and is erasing
the current software from memory.
This message also displays a
progress bar. When the progress bar
fills the display line the erase
operation is complete.
A fatal software error is detected. All
handset operation is halted and any
call is lost.
The handset has detected a fault
from which it cannot recover.
Handset software download files are
incorrect or corrupted.
Handset internal configuration is
corrupt.
The handset is performing power on
initialization.
y...y = Gateway IP address
Handset received responses from
multiple gateways; displays IP
address of one responding gateway.
Action
None. Do not remove the Battery Pack
or attempt to power off the handset
while this is displayed. Doing so may
require the handset to be returned to
Polycom to be recovered.
If using DHCP, check that the DHCP
server is properly configured to avoid
duplicate addresses.
If using Static IP, check that the
handset was assigned a unique
address.
Operation will retry but may eventually
report the error "int. error: 0F." Power
cycle the handset.
None. When the progress bar fills the
display line the erase operation is
complete.
Do not turn the handset off during this
operation.
This message appears during Halt on
Error mode. An error message displays.
Note the message details and power
cycle the handset.
Record the error code so it can be
reported. Turn the handset off then on
again. If error persists, try registering a
different handset to this telephone port.
If error still persists, contact Polycom
technical support and report the error.
Download new software from the
SpectraLink site per Chapter 7 Software
Maintenance.
Perform "Restore Defaults" operation
via admin menu or reprogram with the
Handset Administration Tool.
None. This is informational only.
Check each SpectraLink 8000
Telephony Gateway for the handset's
MAC address on the Telephone Line
Configuration screen. Delete any
duplicate entries leaving only one entry
on the correct Telephone Gateway and
port for this handset.
Troubleshooting
67