Transmission Obstructions; Configuration Problems; Infrastructure Problems - Polycom SpectraLink 8020 Administration Manual

SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP

Configuration Problems

Infrastructure Problems

62

Transmission obstructions

Prior to system installation, the best location for APs for optimum
transmission coverage was determined. However, small pockets of
obstruction may still be present or obstructions may be introduced
into the facility after system installation. This loss of service can be
restored by moving out of the obstructed area or by adding APs.
Certain problems are associated with improper configuration of the
SpectraLink 8000 Telephony Gateway, the SpectraLink 8020/8030
Wireless Telephone or the SpectraLink 8000 SVP Server.
For instance, no extension displayed or wrong extension displayed on
the handset has no effect on its operation but serves to easily identify
it. Other configuration problems, like having incorrect menu items, or
inability to connect or access telephone system features, affect the
handset's functioning.
Configuration problems are generally corrected by changing the
configuration at the SpectraLink 8000 Telephony Gateway, the
SpectraLink 8000 SVP Server or on the handset. See the SpectraLink
8000 Telephony Gateway: Administration Guide document for specific
configuration steps. There may also be incorrect programming of the
PBX or AP. See the appropriate LinkPlus Integration Guide or the
Configuration Note for the AP in use at the site.
Calls ringing on the wrong handset or when multiple handsets are not
working often indicate faulty installation. The wires that connect the
demarcation (demarc) block to the SpectraLink 8000 Telephony
Gateway may be installed incorrectly.
Contact your wireless LAN and/or PBX vendor for more information
about troubleshooting infrastructure problems.
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