Obtaining Support For Your Product; Register Your Product; Purchase Value-Added Services; Troubleshoot Online - H3C S9500E Series Configuration Manual

Obtaining support for your product

Register your product

Warranty and other service benefits start from the date of purchase, so it is important to register
your product quickly to ensure you get full use of the warranty and other service benefits
available to you.
Warranty and other service benefits are enabled through product registration. Register your
product at http://www.h3cnetworks.com, go to Support, Product Registration.
Support services are based on accounts that you create or have authorization to access. First time
users must apply for a user name and password that provides access to a number of eSupport
features including Product Registration, Repair Services, and Service Request. If you have trouble
registering your product, please contact 3Com Global Services for assistance.

Purchase value-added services

To enhance response times or extend warranty benefits, contact 3Com or your authorized
reseller. Value-added services like Express
technical support, software upgrades, onsite assistance or advance hardware replacement.
Experienced engineers are available to manage your installation with minimal disruption to your
network. Expert assessment and implementation services are offered to fill resource gaps and
ensure the success of your networking projects. More information on 3Com maintenance and
Professional Services is available at http://www.h3cnetworks.com.
Contact your authorized reseller or 3Com for a complete list of the value-added services
available in your area.

Troubleshoot online

You will find support tools posted on the web site at http://www.h3cnetworks.com/ under
Support, Knowledgebase. The Knowledgebase helps you troubleshoot H3C products.
This query-based interactive tool contains thousands of technical solutions.
and Guardian
SM SM
205
can include 24x7 telephone