Access Software Downloads; Telephone Technical Support And Repair; Contact Us - H3C S9500E Series Configuration Manual

Access software downloads

Software Updates are the bug fix / maintenance releases for the version of software initially
purchased with the product. In order to access these Software Updates you must first register your
product on the web site at http://www.h3cnetworks.com, go to Support, Product
Registration.
First time users will need to apply for a user name and password. A link to software downloads
can be found at http://www.h3cnetworks.com, under Support, Drivers and
downloads.
Software Upgrades are the software releases that follow the software version included with
your original product. In order to access upgrades and related documentation you must first
purchase a service contract from 3Com or your reseller.

Telephone technical support and repair

To enable telephone support and other service benefits, you must first register your product at
http://www.h3cnetworks.com/
Warranty and other service benefits start from the date of purchase, so it is important to register
your product quickly to ensure you get full use of the warranty and other service benefits
available to you.
When you contact 3Com for assistance, please have the following information ready:
Product model name, part number, and serial number
•
Proof of purchase, if you have not pre-registered your product
•
A list of system hardware and software, including revision level
•
Diagnostic error messages
•
Details about recent configuration changes, if applicable
•
To send a product directly to 3Com for repair, you must first obtain a return authorization number
(RMA). Products sent to 3Com, without authorization numbers clearly marked on the outside of
the package, will be returned to the sender unopened, at the sender's expense. If your product is
registered and
http://www.h3cnetworks.com under support, Repair & Replacement Request. First
time users will need to apply for a user name and password.

Contact us

3Com offers telephone, e-mail and internet access to technical support and repair services. To
access these services for your region, use the appropriate telephone number, URL or e-mail
address.
Find a current
http://www.h3cnetworks.com under Support, Technical Support Contact.
under warranty, you
directory of contact
206
can obtain an RMA
information posted
number online
on the web site
at
at