Advantech EKI-7428G Series User Manual page 8

1. Collect all the information about the problem encountered. (For example, CPU speed,
Advantech products used, other hardware and software used, etc.) Note anything
abnormal and list any on screen messages you get when the problem occurs.
2. Call your dealer and describe the problem. Please have your manual, product, and any
helpful information readily available.
3. If your product is diagnosed as defective, obtain an RMA (return merchandize authori-
zation) number from your dealer. This allows us to process your return more quickly.
4. Carefully pack the defective product, a fully-completed Repair and Replacement Order
Card and a photocopy proof of purchase date (such as your sales receipt) in a shippa-
ble container. A product returned without proof of the purchase date is not eligible for
warranty service.
5. Write the RMA number visibly on the outside of the package and ship it prepaid to your
dealer.
Conventions
Warning signs are used to identify immediate hazards for property damage, injury
or death.
C
AUTION SIGNS ARE USED WARN AGAINST POTENTIAL HAZARDS OR TO CAUTION AGAINST
UNSAFE PRACTICES
Note signs are used to provide additional information for the device or settings.
Copyright
Copyright © 2016 Advantech Inc. All rights reserved. No part of this publication may be
reproduced, adapted, stored in a retrieval system, translated into any language, or transmit-
ted in any form or by any means without the written permission of the manufacturer.
Technical Support and Assistance
1. Visit the Advantech web site at www.advantech.com/support where you can find the lat-
est information about the product.
2. Contract your distributor, sales representative, or Advantech's customer service center
for technical support if you need additional assistance. Please have the following infor-
mation ready before you call:
Product name and serial number

Description of your peripheral attachment

Description of your software (operating system, version, application software, etc.)

A complete description of the problem

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