Troubleshooting - Canon i-SENSYS MF6140dn User Manual

0H50-00X

Troubleshooting

See the following sections:
"Cannot Install the Software."
"Applications Installed from the User Software and Manuals CD-ROM (or DVD-ROM) Supplied with the Machine Are
Not Properly Registered in the MF Toolbox."
"It Takes Too Long to Uninstall the Drivers (Windows XP)."
"The [Canon] Folder Remains in the Start Menu After the Software Has Been Uninstalled."
"Cannot Use the Software After Upgrading the Operating System."
"The USB cable was connected before installing the MF drivers."
Cannot Install the Software.
When you are in an IPv6 environment, the CD-ROM/DVD-ROM setup screen may not appear, and you cannot install the
MF drivers. Install the drivers using the WSD port.
"Installing the MF Drivers on the WSD Network (For Windows)"
You may not be able to use the scan function over an IPv6 connection.
Follow the on-screen instructions to install the software. If an error occurs during the installation, uninstall the software,
restart your computer, and install it again.
"Uninstalling the Software"
"Installing the MF Drivers and MF Toolbox"
Quit all running applications and install the software again.
Applications Installed from the User Software and Manuals CD-ROM (or DVD-ROM) Supplied
with the Machine Are Not Properly Registered in the MF Toolbox.
Applications are automatically registered to the MF Toolbox once they have been installed. They are not, however, if
installed while the MF Toolbox is open. To access these applications from the toolbox, you need to manually register
them to the toolbox.
e-Manual -> "Using the MF Toolbox"
It Takes Too Long to Uninstall the Drivers (Windows XP).
Quit all running applications (including anti-virus applications) before uninstalling the software.
The [Canon] Folder Remains in the Start Menu After the Software Has Been Uninstalled.
Uninstall the MF Toolbox first before uninstalling the MF drivers. If you uninstall the MF drivers first, the [Canon] folder may
remain after the MF Toolbox has been uninstalled.
Follow the steps in the procedure below to remove the folder.
For Windows XP
Right-click the [Start] menu and open Windows Explorer. From [All Users], select [Start Menu] -> [Programs] and delete
the [Canon] folder.
For Windows Vista
Right-click the [Start] menu and select [Explore All Users]. From [Programs] in [Start Menu], delete the [Canon] folder.
For Windows 7
Delete the [Canon] folder in [All Programs] under the [Start] menu.
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