Troubleshooting; General Information; A.2 Troubleshooting - Siemens SIMATIC IPC547E Operating Instructions Manual

Technical support

A.2 Troubleshooting

A.2

Troubleshooting

A.2.1

General information

This chapter provides you with tips on how to locate and/or troubleshoot problems which
occur.
Problem
The device is not
operational
The monitor remains dark
The mouse pointer does not
appear on the screen
Wrong time and/or date on
the PC
Although the BIOS setting is
OK, the time and data are
still wrong
120
Cause
No power supply
Device is being operated outside
the specified ambient conditions
The monitor is switched off
The monitor is in "power save"
mode
The brightness button has been
set to dark
The power cord or the monitor
cable is not connected.
The mouse driver is not loaded
Mouse not connected
The backup battery is dead.
Remedy
Check the power supply, the power cord and the
•
power plug.
Check if the On/Off switch is in the correct position.
•
Check the ambient conditions.
•
After transport in cold weather, wait approximately 12
•
hours before switching on the device.
Switch on the monitor.
Press any key on the keyboard.
Increase brightness using the brightness button. For
detailed information, refer to the monitor operating
instructions.
Check whether the power cord has been properly
•
connected to the monitor and to the system unit or to
the grounded shockproof outlet.
Check whether the monitor cable has been properly
•
connected to the system unit and to the monitor.
If the monitor screen still remains dark after you have
performed these checks and measures, contact your
technical support team.
Check whether the mouse driver is properly installed and
available when you start the user program. Detailed
information about the mouse driver is available in the
corresponding documentation.
Check whether the mouse cord is properly
•
connected to the system unit.
If you use an adapter or extension for the mouse
•
cable, also check these connectors.
If the mouse pointer still does not appear on the screen
after you have performed these checks and actions,
contact your technical support team.
1. Press <F2> during the booting process to open the
BIOS Setup.
2. Set the time and date in the setup menu.
Replace the backup battery.
Operating Instructions, 09/2013, A5E32317120-AA
SIMATIC IPC547E