Troubleshooting/Faqs; General Problems - Siemens SIMATIC HMI IPC577C Operating Instructions Manual

Troubleshooting/FAQs

14.1

General problems

This chapter provides you with tips on how to locate and troubleshoot common problems.
Problem
The device is not
operational.
Display remains dark
The mouse pointer does
not appear on the display.
Wrong time and/or date
on the PC.
Although the BIOS setting
is OK, the time and data
are still wrong.
USB device not
responding.
SIMATIC HMI IPC577C
Operating Instructions, 10/2010, A5E02368074-02
Possible cause
There is no power supply
to the device.
Display is set to dark.
The brightness button has
been set to dark.
The power cord is not
connected.
The mouse driver is not
loaded.
The mouse is not
connected.
The backup battery is
dead.
Operating system does
not support the USB
interfaces.
The operating system
does not have a suitable
driver for the USB device.
Possible solution
Check the power supply.
Press any key on the keyboard.
Set the monitor brightness button to obtain more light. For detailed
information, refer to the operating instructions of the display.
Check whether the power cord has been properly connected to the
monitor and to the system unit or to the grounded shockproof
outlet.
If the display still remains dark after you have performed these
checks, please contact your technical support team.
Check whether the mouse driver is properly installed and present
when you start the application program. For more detailed
information, refer to the manuals for the mouse or application
programs.
Check whether the mouse cord is properly connected to the
system unit. If you use an adapter or extension on the mouse
cable, also check the connectors.
If the mouse pointer still does not appear on the screen after you
have performed these checks and measures, please contact your
technical support team.
1. Press <F2> within the boot sequence to open the BIOS Setup.
2. Set the time and date in the setup menu.
In this case, please contact your technical support team.
No solution
Install a suitable driver; the correct driver can often be downloaded
from the homepage of the device's manufacturer.
The EWF must be disabled before you install drivers for Windows
Embedded Standard 2009 and Windows Embedded Standard 7.
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