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Technical support
B.2 Troubleshooting
B.2
Troubleshooting
B.2.1
Problems with device functions
Problem
The device is not operational
The monitor remains dark
The mouse pointer does not
appear on the screen
Time and/or date of the PC is
not correct
Time and date are wrong even
after correctly setting them in
the firmware (BIOS)
130
Cause
No power supply
Device is being operated outside
the specified ambient conditions
The monitor is switched off
The monitor is in "power save"
mode
The brightness button has been set
to dark
The power cord or the monitor
cable is not connected.
The mouse driver is not loaded
Mouse not connected
The backup battery is dead.
Remedy
•
Check the power supply, the power cable and the
power plug.
•
Check to see if the on-off switch is in the correct
position.
•
Check the ambient conditions.
•
After transport in cold weather do not turn the
power on until after a waiting period of
approximately 12 hours.
Switch on the monitor.
Press any key on the keyboard.
Increase brightness using the brightness button.
Detailed information can be found in the operating
manual for the monitor.
•
Check if the power cord is properly connected to
the monitor and to the system unit or to the
grounded shockproof power outlet.
•
Check to make sure the monitor cable is properly
connected to the system unit and the monitor.
Contact your technical support team if the screen still
remains dark after all these controls and measures.
Check whether the mouse driver is properly installed
and available when you start the user program.
Detailed information about the mouse driver is
available in the corresponding documentation.
•
Check to make sure that the mouse cable is
properly connected to the system unit.
•
If you use an adapter or extension cable for the
mouse cable make sure to check these
connections as well.
Contact your technical support team if the mouse
pointer still does not appear on the screen after
these controls and measures.
1. Open the firmware configuration menu. To do
this, press the <ESC> key or <Delete> key during
the boot operation.
2. Set the date and the time in the "Main" tab.
Replace the backup battery.
Operating Instructions, 03/2023, A5E52332059-AA
SIMATIC IPC RW-543A
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