Unicorn System Control - GE ReadyToProcess WAVE 25 Operating Instructions Manual

7.5

UNICORN System Control

User Access
Problem description
Username and password not ac-
cepted.
The log on dialog is inactive and a
password cannot be entered.
Access to UNICORN functions
Problem description
The Execute manual instruction menu com-
mand in the System Control module is gray.
This means that you can establish a connection
but cannot control the system.
The help viewer cannot be opened using help
buttons or the F1 key.
ReadyToProcess WAVE 25 Operating Instructions 29009597 AD
Solution
The UNICORN administrator should check if the user account
•
is locked (for example after too many unsuccessful log on
attempts).
The UNICORN administrator can try to set a new password.
•
If a password reset does not work, the user profile may have
•
to be deleted and a new profile created.
1 Verify that no UNICORN window or module is opened.
2 Log off from Windows and log on again.
Solution
Check that no other user has a control mode
•
connection.
Check that you have access rights to control the
•
system manually.
1 Open the MadCap help viewer from the Windows
desktop icon. This is described in The help viewer
application in UNICORN Administration and
Technical manual.
2 Try the help button or F1 key again.
7 Troubleshooting

7.5 UNICORN System Control

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