GE F650 User Manual page 219

8 F650 TROUBLESHOOTING GUIDE
CATEGORY SYMPTOM
Bootware The relay gets stuck at
"Sending file
imagen_kernel..."
Firmware The procedure can not
start due to ethernet
problems
Firmware Program messages
"file" do not exist in
local drive
Firmware It is not possible to to
upgrade
without IEC 61850 to
models
61850 automatically
GEK-113000AE
POSSIBLE CAUSE
-The Ethernet connection does not
work properly.
-The Ethernet connection does not
work properly.
- File path is too long
- File has no file attributes
- IEC 61850 upgrade from standard
models models is password protected.
with IEC
F650 Digital Bay Controller
8.1 SYMPTOMS AND RECOMMENDED ACTIONS
RECOMMENDED ACTION
Serial communications work properly
and the flash memory has been
erased but ethernet communication
does not work properly, check:
• RJ45 cable used (crossover cable
for back-to-back
straightthrough Ethernet cable for hub
or switch)
• IP address, netmask, gateway are
correct and corresponding to the ones
used in the computer used to perform
the procedure. See chapter 5.2.1
COMMUNICATION SETTINGS
• Ethernet board parameters selection,
check that:
o 802.1p QOS is Enabled
o Flow control is Auto
o Speed & Duplex is Auto (or
10 Mb Full)
• If all the above points are correct but
the problem persists:
o Force the Speed & Duplex to
10 Mb Full
o Disable and enable the
Ethernet connection while the
files are being sent (during the
"sending file..." message
Note: if the bootware upgrading
procedure got stuck at this point,
the relay flash memory has been
erased and the upgrade procedure
must be completed to start working
with the unit. If the procedure is not
completed, the HMI will show the
message "Os Loading..." and the
relay will not start up.
• Check the same as in the point
above for bootware.
Note: if the
procedure got stuck at this point the
relay will not be upgraded. After
switching it off and on will continue
working with the former firmware and
bootware versions.
• Check the path length, copy the files
in a shorter path and start again the
upgrade procedure.
• Check the unzip process to see if the
file properties are properly set to "File".
• Note: if the firmware upgrading
procedure got stuck after having
been started, the former firmware
has been erased and the upgrade
procedure must be completed to
start working with the unit. If the
procedure is not completed, the HMI
will show the
Loading..." and the relay will not
start up.
• If the customer wants to upgrade
from a standard model to a 6 one, ask
the factory for a Upgrade package,
depending on the former hardware the
unit has, if hardware 00 they will need
hardware and
(passwored protected), if hardware 01
or above they will need only firmware
change (passwored protected).
connection and
8
firmware upgrading
message "Os
firmware change
8-3