Canon imageRUNNER ADVANCE C255 Series Service Manual page 461

E746-0024-00
Detection Description
Remedy
E746-0031-00
Detection Description
Remedy
E746-0032-00
Detection Description
Remedy
E746-0033-00
Detection Description
Remedy
E746-0034-00
Detection Description
Remedy
Image Analysis Board error
Failure in behavior of Image Analysis Board (PCB used for PCAM)
Perform the following in the order while checking whether the error is cleared.
1. Remove and then install the Image Analysis Board.
2. If the error is not cleared, replace the Image Analysis Board.
3. After replacing the Image Analysis Board, reinstall the firmware of the Image Analysis Board or
the system software which version is supported by this model using SST or a USB flash drive.
TPM error
A communication error has occurred between the Main Controller PCB and the TPM PCB at
startup.
Check/replace the TPM PCB.
[Reference] After replacing the TPM PCB, if the TPM key was backed up, restore the key.
1. Connect the USB memory which stores the TPM key.
2. Execute "Settings/Registration> Log In> Management Settings> Data Management> TPM
Settings> Restore TPM Key".
[CAUTION] Ask the customer to enter "System Manager ID" and "System Manager PIN" when
logging in.
3. Enter the password set at backup operation.
4. When the restoration completion screen is displayed, click "OK". Remove the USB memory,
and turn OFF and then ON the main power.
TPM error
Mismatch of the TPM key was detected.
Perform the following in the order while checking whether the error is cleared.
1. Format the HDD and reinstall the system software using SST or a USB flash drive.
2. Replace the TPM PCB.
[Reference] After replacing the TPM PCB, if the TPM key was backed up, restore the key.
1. Connect the USB memory which stores the TPM key.
2. Execute "Settings/Registration> Log In> Management Settings> Data Management> TPM
Settings> Restore TPM Key".
[CAUTION] Ask the customer to enter "System Manager ID" and "System Manager PIN" when
logging in.
3. Enter the password set at backup operation.
4. When the restoration completion screen is displayed, click "OK". Remove the USB memory,
and turn OFF and then ON the main power.
TPM error
It was detected that data in TPM was inconsistent.
If the TPM key was backed up,
- Restore the TPM key.
1. Connect the USB memory which stores the TPM key.
2. Execute "Settings/Registration> Log In> Management Settings> Data Management> TPM
Settings> Restore TPM Key".
[CAUTION] Ask the customer to enter "System Manager ID" and "System Manager PIN" when
logging in.
3. Enter the password set at backup operation.
4. When the restoration completion screen is displayed, click "OK". Remove the USB memory,
and turn OFF and then ON the main power.
If the TPM key was not backed up,
- Format the HDD and reinstall the system software using SST or a USB flash drive.
TPM auto recovery error
The error occurred when clearing HDD while TPM setting was ON.
It is recovered by turning OFF and then ON the power.
If the error is not cleared, format the HDD and reinstall the system software using SST or a USB
flash drive.
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7. Error/Jam/Alarm