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Avaya D100 Installation And Administration Manual

Ip office sip wireless terminal
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IP Office D100 SIP Wireless Terminal
Installation and Administration Guide
Issue 2.3
December 2012

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Summary of Contents for Avaya D100

  • Page 1 IP Office D100 SIP Wireless Terminal Installation and Administration Guide Issue 2.3 December 2012...
  • Page 2 Units are accessing and using subsequent modifications, additions or deletions to this documentation, the Software at any given time. A “Unit” means the unit on which Avaya, to the extent made by End User.
  • Page 3 Avaya. All content on this site, the documentation and the Product provided by Avaya including the selection, arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases.
  • Page 4 D100 SIP Wireless Terminal Installation and Administration Guide December 2012 Comments? infodev@avaya.com...

  • Page 5: Table Of Contents

    Configuring the base station......................22 Configuring the extensions....................... 23 Configuring the static IP parameters for the base station..............25 Configuring the D100 using the Base Station Web Management Interface..........26 Chapter 4: Hardware preparation and installation............Overview..............................29 Site planning............................. 30 Base station installation........................
  • Page 6 Handset display reads “No Service”......................86 Handset display reads “Searching”......................86 Handset not recognized by the upgrade firmware..................87 Maintenance Mode............................ 87 Repeater registration failure........................88 Unknown DECT PIN..........................88 Unknown IP address..........................88 Index............................. D100 SIP Wireless Terminal Installation and Administration Guide December 2012...

  • Page 7: Chapter 1: Overview

    Chapter 1: Overview The D100 SIP Wireless Terminal is a cordless phone system that is adapted for IP Office. The D100 solution delivers the productivity-boosting benefits of IP and wireless communications across multiple offices in a convenient, lightweight handset. The D100 is a highly functional wireless solution with scalability to support large numbers of users.

  • Page 8: Phone Functionality

    For more information, see Base station installation scenarios page 37. See also Site planning on page 30. Phone functionality The following table summarizes the phone functions available on the D100. Category Support Telephony • Account Code Entry • Follow Me Here/To •...

  • Page 9: Capacity And Performance

    Codec G.711 Handset You can connect up to eight handsets to a single base station. Capacity and performance Capacity and performance specifications for the D100 appear below. Base station capacity and performance Item Value Cell radius 100 to 350 feet (30 to 100 metres) indoors...
  • Page 10 Limitations • There is currently no support for DTMF over SIP Info. • There is currently no support for Account Code Entry using a soft key. D100 SIP Wireless Terminal Installation and Administration Guide December 2012 Comments? infodev@avaya.com...

  • Page 11: Chapter 2: Hardware And Display Elements

    IP Office. Hold this button for three seconds when registering handsets. For more information, see the following: • Capacity and performance on page 9 • Base station installation on page 36 D100 SIP Wireless Terminal Installation and Administration Guide December 2012...

  • Page 12: Handset

    Use the Mute key to mute the handset microphone. Soft keys (S1–S4) Use a soft key to activate the option listed directly above the key on the display. The D160 has four soft keys. D100 SIP Wireless Terminal Installation and Administration Guide December 2012 Comments? infodev@avaya.com...

  • Page 13: Repeater

    Repeaters effectively extend the range of the base station by 100 to 350 feet (30 to 100 metres) indoors. For more information, see the following: • Capacity and performance on page 9 • Repeater installation on page 47 D100 SIP Wireless Terminal Installation and Administration Guide December 2012...

  • Page 14: Charge Unit

    To use a headset, plug the headset into the headset jack during the talk or handsfree modes. While using a headset, you can switch between the talk mode and the handsfree mode, but the headset mode remains active until you unplug the headset. D100 SIP Wireless Terminal Installation and Administration Guide December 2012 Comments? infodev@avaya.com...

  • Page 15: Upgrade Jig

    The handset LCD consists of three rows. The top row consists of six icons while the remaining two rows consist of 24 alphanumeric characters. The following tables describe the icons and soft key options visible on the handset LCD. D100 SIP Wireless Terminal Installation and Administration Guide December 2012...
  • Page 16 To access the Voicemail feature. Redial To call the most recently called number. More.. To access more soft key item lists (see below). CLog To access the Call Log page. D100 SIP Wireless Terminal Installation and Administration Guide December 2012 Comments? infodev@avaya.com...
  • Page 17 Repeater LED LED state Repeater status Connected to the base station Not powered or registered to a base station Flashing The searching mode, or attempting to connect to the base station D100 SIP Wireless Terminal Installation and Administration Guide December 2012...
  • Page 18 Hardware and display elements D100 SIP Wireless Terminal Installation and Administration Guide December 2012 Comments? infodev@avaya.com...

  • Page 19: Chapter 3: System Configuration

    Chapter 3: System configuration The following sections contain all the information needed to configure IP Office for the D100 SIP wireless terminal using IP Office Manager. Read the following instructions to determine scenarios, configure IP Office, and create extensions and users. For information on powering and booting up the device,...
  • Page 20 Lines using IP Office Manager. If only one base station is connected to the IP Office, you do not need to configure the MAC Address. Consider the following network configuration scenarios before you deploy the D100 terminal. Network configuration Scenario reference...

  • Page 21: Configuring The D100 Using Ip Office Manager

    Using IP Office Manager, configure the D100 for use on IP Office. You must configure the D100 components in IP Office prior to connecting and powering the base station. Otherwise, if the base station is already connected and running, you will have to reboot the base station after you configure IP Office.

  • Page 22: Configuring The Base Station

    Ensure that you associate a SIP DECT Extension with a single SIP DECT Line. Before you begin Install IP Office Manager and connect it to a fully functioning IP Office. Obtain an Avaya IP Endpoint license for each D160 handset. The user consumes the license while they are logged in and they stop consuming the license when they log out.

  • Page 23: Configuring The Extensions

    Configuring the D100 using IP Office Manager 4. Click the VoIP tab and configure the VoIP parameters. You can modify the default values if necessary. Note that the D100 supports only G.711 codecs. 5. Press OK . Next steps Configure at least one extension to associate with the SIP DECT line. See...
  • Page 24 7. Configure the user as you would for a regular SIP extension. 8. Navigate to the Telephony > Supervisor Settings tab and configure the Login code for the user. 9. Press OK. D100 SIP Wireless Terminal Installation and Administration Guide December 2012 Comments? infodev@avaya.com...

  • Page 25: Configuring The Static Ip Parameters For The Base Station

    DHCP Client checkbox. 3. Configure the parameters for IP Address, IP Mask, IP Gateway, and Provisioning Server. 4. Select the appropriate server from the Provisioning Server drop down menu. D100 SIP Wireless Terminal Installation and Administration Guide December 2012...

  • Page 26: Configuring The D100 Using The Base Station Web Management Interface

    System configuration Configuring the D100 using the Base Station Web Management Interface In an IP Office deployment scenario that requires static addressing, you must configure the static IP parameters of the base station using the Base Station Web Management Interface so that the base station can connect to IP Office and download the necessary configurations.
  • Page 27 Configuring the D100 using the Base Station Web Management Interface D100 SIP Wireless Terminal Installation and Administration Guide December 2012...
  • Page 28 System configuration D100 SIP Wireless Terminal Installation and Administration Guide December 2012 Comments? infodev@avaya.com...

  • Page 29: Chapter 4: Hardware Preparation And Installation

    Related topics: Site planning on page 30 Base station installation on page 36 Handset registration on page 43 Signal strength survey on page 46 Repeater installation on page 47 D100 SIP Wireless Terminal Installation and Administration Guide December 2012...

  • Page 30: Site Planning

    Prior to deploying a base station and installing repeaters at a site, you must ensure that the site is prepared to support the D100 and its DECT equipment. You must choose a location for the base station that is central to the users and the coverage area. The best method to determine the location of the DECT equipment is to use a floor plan.
  • Page 31 D100s on the same IP Office. The repeaters registered to a particular D100 base station must be at least 35 feet (10 meters) from the base station, and 35 feet (10 meters) from other repeaters. This range limitation is particularly important in multi-floor deployments.
  • Page 32 This circle indicates the typical coverage area of the base station. Note that the coverage area goes in all directions, horizontally and vertically. The following image demonstrates a complete floor plan showing coverage for a single base station. D100 SIP Wireless Terminal Installation and Administration Guide December 2012 Comments? infodev@avaya.com...
  • Page 33 The following image demonstrates a modified floor plan that accommodates a repeater. Note that some areas still do not receive full coverage. D100 SIP Wireless Terminal Installation and Administration Guide December 2012...
  • Page 34 DECT base stations and repeaters, including other D100s on the same IP Office. The repeaters registered to a particular D100 base station must be at least 35 feet (10 meters) from the base station, and 35 feet (10 meters) from other repeaters.
  • Page 35 • Three channels were free on slots 4, 5, and 6. Note: The site should have at least 10 clear slots in order for the D100 to work properly. 3. Press the soft key used in step 2 to restart the survey. In North America, you can press soft key 3 to continue with a base station survey.

  • Page 36: Base Station Installation

    3. When complete, the handset reads Stop Raking RFPI followed by the number of RFPIs detected. Note: In order for the D100 to work reliably, the number of RFPIs detected in the site should be less than or equal to 40. 4. Press soft key #3 to restart the process.
  • Page 37 These repeaters must be within the cell radius of the base station, and additional repeaters must be within the cell radius of the linked repeater. D100 SIP Wireless Terminal Installation and Administration Guide December 2012...
  • Page 38 Each base station in this scenario must be at least 17 feet (5 meters) away from each other. D100 SIP Wireless Terminal Installation and Administration Guide December 2012...
  • Page 39 • With the Ethernet cable connected, snap the base attachment into the bottom of the base station and route the cable through the slot in the stand. D100 SIP Wireless Terminal Installation and Administration Guide December 2012...
  • Page 40 Before you begin Refer to the following diagram to determine the required mounting space for the base station, which is 12 cm (4.7 in) by 20.3 cm (8 in). D100 SIP Wireless Terminal Installation and Administration Guide December 2012 Comments? infodev@avaya.com...

  • Page 41: Powering The Base Station

    The base station receives power through the Ethernet cable using Power over Ethernet (PoE). Ensure that you plug the provided cable into a PoE-enabled switch that connects to the network D100 SIP Wireless Terminal Installation and Administration Guide December 2012...
  • Page 42 Booting up The following sections identify the boot up sequence and the IP address decision schemes that you require to install the D100 successfully. For information about LED behavior, which can be of assistance when determining the device state, see Display properties on page 15.

  • Page 43: Handset Registration

    • If the handset is in a Searching state, the handset is attempting to find a new base station. Press the Regist soft key followed by the OK soft key to continue with the registration procedure. D100 SIP Wireless Terminal Installation and Administration Guide December 2012...
  • Page 44 Only one handset per base station can enter the Administrator Setting menu at any given time. Attempts to enter the menu on additional handsets result in the message Denied. D100 SIP Wireless Terminal Installation and Administration Guide December 2012 Comments? infodev@avaya.com...
  • Page 45 1. Open System Status Application and select the base station to which the handset is registered under System > SIP DECT Base Stations. 2. Highlight the handset you wish to de-register. 3. Click the Unregister Handset button. D100 SIP Wireless Terminal Installation and Administration Guide December 2012...

  • Page 46: Signal Strength Survey

    Install base stations and repeaters such that the signal quality for each device is near 40 everywhere within the coverage area. • LOCK: UCP state — LOCK (connected) or SRCH (searching) D100 SIP Wireless Terminal Installation and Administration Guide December 2012 Comments? infodev@avaya.com...

  • Page 47: Repeater Installation

    When a repeater is not registered, the repeater LED blinks once when the power is connected and then stays off. To register a repeater to a base station, see Repeater registration D100 SIP Wireless Terminal Installation and Administration Guide December 2012...
  • Page 48 After registering but prior to mounting a repeater, you can test the location to see if the signal from the base station is sufficient to handle calls. You should perform the test because the D100 SIP Wireless Terminal Installation and Administration Guide December 2012...
  • Page 49 Move the repeater to another location and repeat the test. If problems persist, ensure that the repeater registers to the same base station as the handset used for the signal strength survey. D100 SIP Wireless Terminal Installation and Administration Guide December 2012...
  • Page 50 Refer to the following diagram to determine the required mounting space for the repeater, which is 15 cm (6 in) by 11.4 cm (4.5 in). D100 SIP Wireless Terminal Installation and Administration Guide December 2012 Comments? infodev@avaya.com...
  • Page 51 For EU models, install the appropriate plug into the repeater power supply adapter. 7. If the repeater is registered, ensure that the repeater connects properly with the base station. If it is not registered, see Repeater registration on page 48. D100 SIP Wireless Terminal Installation and Administration Guide December 2012...
  • Page 52 Hardware preparation and installation If the repeater links from another repeater, ensure that the linking repeater is installed, registered, and connected. The repeater blue LED should be on, but not flashing. D100 SIP Wireless Terminal Installation and Administration Guide December 2012 Comments? infodev@avaya.com...

  • Page 53: Chapter 5: Coverage Information

    If the handset cannot receive a signal and reverts to an out of range state while configuring settings in the menu, the handset does not save any of the settings configured prior to confirmation. D100 SIP Wireless Terminal Installation and Administration Guide December 2012...
  • Page 54 Coverage information D100 SIP Wireless Terminal Installation and Administration Guide December 2012 Comments? infodev@avaya.com...

  • Page 55: Chapter 6: Administration And Maintenance

    Use System Status Application (SSA) as the preferred method to monitor and check the status of D100 systems after they register to IP Office. Prior to registration, you must use IP Office Manager to administer the system. SSA provides real-time status, historic utilization, and alarm information for ports, modules, and expansion cards on the system.

  • Page 56: System Status Application

    System Status Application (SSA) is a diagnostic tool for system managers and administrators to monitor and check the status of IP Office systems, locally and remotely. Avaya recommends using SSA as the preferred method for administering the D100 after the device is connected and registered to IP Office.
  • Page 57 When you double-click a base station listed in the SIP DECT Base Stations status page, a new page opens with more detailed information for that base station. You can also click the plus [+] D100 SIP Wireless Terminal Installation and Administration Guide December 2012...
  • Page 58 • Reset Handset: Resets the highlighted handset. • Unregister All Handsets: Unregisters all handsets from the selected base station. • Reset All Handsets: Resets all the handsets registered to the selected base station. D100 SIP Wireless Terminal Installation and Administration Guide December 2012 Comments? infodev@avaya.com...

  • Page 59: Administration On The Handset

    Overview Administration on the handset While IP Office Manager is the preferred application for administering the D100, you can perform certain administrative options as well as network configurations directly on the handset. However, when the base station reboots, some of the modified settings revert.

  • Page 60: Administrator Settings

    You can change the DECT PIN using the following procedure. If the system has more than one base station, you should assign each base station a unique DECT PIN to prevent registration to an unintended base station. D100 SIP Wireless Terminal Installation and Administration Guide December 2012 Comments? infodev@avaya.com...
  • Page 61 OK soft key. If successful, the display reads Saved for three seconds. Otherwise, the display reads Failed for the same duration. You then return to the menu list. D100 SIP Wireless Terminal Installation and Administration Guide December 2012...
  • Page 62 Administration and maintenance Diagnostics The following table contains a summary of the diagnostics available for the D100 base station. If any of the following diagnostic checks fail to complete, reboot the base station. If problems persist, the hardware might need replacing.
  • Page 63 Cancel soft keys or press the Off-Hook button to return to the menu list. Reset base station Reset the D100 base station using the following procedure on the handset. This procedure restarts the base station but does not reset the device to any factory defaults. To reset the...

  • Page 64: Network Settings

    For the changes to take effect, reboot the base station after you make changes to the network parameters. Caution: Do not attempt to change IP parameters on the D100 without careful instruction. Be cautious when configuring network settings so as not to corrupt the configuration file. Procedure 1.
  • Page 65 If you enter an invalid IP address in step 3, the handset emits an error tone. 5. If the IP address is valid, the handset requests confirmation to complete the change. Press Yes to complete the change or No to cancel the change. D100 SIP Wireless Terminal Installation and Administration Guide December 2012...
  • Page 66 DHCP setting in read-only mode. After selecting a new setting, a confirmation message displays on the handset for three seconds. The handset emits a confirmation tone before returning to the menu list. D100 SIP Wireless Terminal Installation and Administration Guide December 2012 Comments? infodev@avaya.com...
  • Page 67 If you entered an invalid address in step 3, the handset emits an error tone. 5. If the address is valid, the handset requests confirmation to complete the change. Press Yes to complete the change, or press No to cancel the change. D100 SIP Wireless Terminal Installation and Administration Guide December 2012...
  • Page 68 The handset emits a confirmation tone before returning to the menu list. Ethernet information Use the following procedure to view the Ethernet information. D100 SIP Wireless Terminal Installation and Administration Guide December 2012 Comments? infodev@avaya.com...
  • Page 69 Recv Resent Non- Non-INVITE retransmissions received INVITE Recv SIP Res Total SIP responses received Recv Resent SIP SIP Responses retransmissions received Sent INVITE Total INVITE messages sent (including retransmission) D100 SIP Wireless Terminal Installation and Administration Guide December 2012...
  • Page 70 Recv Ethernet The total number of received Ethernet packets Sent Ethernet The total number of sent Ethernet packets Recv Error Ethernet The total number of received error Ethernet packets D100 SIP Wireless Terminal Installation and Administration Guide December 2012 Comments? infodev@avaya.com...

  • Page 71: Base Station Web Management Interface

    To access the Base Station Web Management Interface, enter the IP address of the base station into a web browser connected to the same network as the D100. Despite the functionality of the Base Station Web Management Interface, the application does not provide as many configuration options as IP Office Manager, which is used for the majority of device configurations.
  • Page 72 74 Obtaining log information As mentioned previously, the D100 base station can save log information that you can view using the Base Station Web Management Interface. If the IP Office and the base station are in a location that is remote from the administrator, then you must access the web interface using a secure VPN tunnel.
  • Page 73 You can download statistical information using the Statistic Information link. Clicking on the link downloads the StatisticInformation.log file that contains the parameters listed in the table found under Statistics information on page 69. Related topics: Using SSL VPN on page 74 D100 SIP Wireless Terminal Installation and Administration Guide December 2012...
  • Page 74 Rebooting the base station You can reboot the base station using the Base Station Web Management Interface such that the base station reboots either normally or into Maintenance Mode. D100 SIP Wireless Terminal Installation and Administration Guide December 2012 Comments? infodev@avaya.com...

  • Page 75: Updating Base Station Firmware

    • Call log Updating base station firmware IP Office automatically updates the D100 base station firmware, but only if IP Office Manager is configured such that the system's memory card is the source for the files used by the D100.

  • Page 76: Updating Handset Firmware

    2. Extract the D160 Firmware Upgrade file to anywhere on your PC. 3. In the extracted folder, run the D160 Handset Writer application. The D160 Handset Writer window appears: D100 SIP Wireless Terminal Installation and Administration Guide December 2012 Comments? infodev@avaya.com...
  • Page 77 If unsuccessful, the status display reads Update failed. If the update fails: • Check the connection between the Upgrade Jig and the handset. • Ensure that the handset has a fully-charged and compatible battery. D100 SIP Wireless Terminal Installation and Administration Guide December 2012...
  • Page 78 Administration and maintenance D100 SIP Wireless Terminal Installation and Administration Guide December 2012 Comments? infodev@avaya.com...

  • Page 79: Chapter 7: Factory Settings

    Chapter 7: Factory settings The following table lists the default factory settings for the D160 handset and the D100 base station. You can use multiple methods to reset the base station to factory default, but the preferred method is to use IP Office System Status Application.

  • Page 80: Resetting The Base Station To Factory Default

    2. On the status page that appears, highlight the desired base station. 3. Click the Reset Base To Default button on the bottom of the status page. The base station resets to factory default. D100 SIP Wireless Terminal Installation and Administration Guide December 2012 Comments? infodev@avaya.com...

  • Page 81: Resetting The Base Station Using The Base Station Web Management Interface

    2. You can now use the Base Station Web Management Interface to reset the base station. See Resetting the base station using the Base Station Web Management Interface on page 81. D100 SIP Wireless Terminal Installation and Administration Guide December 2012...
  • Page 82 Factory settings D100 SIP Wireless Terminal Installation and Administration Guide December 2012 Comments? infodev@avaya.com...

  • Page 83: Chapter 8: Accessories

    “Accessories” page. You can use the “Refine by” navigation pane on the left side of the screen and select “Avaya” to list all Avaya accessories available through Uniden. You can also enter “Avaya D100” in the search field at the top of the page to list accessories specific to the D100 SIP Wireless Terminal.
  • Page 84 Accessories D100 SIP Wireless Terminal Installation and Administration Guide December 2012 Comments? infodev@avaya.com...

  • Page 85: Chapter 9: Troubleshooting

    DHCP is disabled, you can change the default gateway IP address. SIP server The IP address of the SIP server. If 192.168.1.1 DHCP is disabled, you can change the SIP server IP address. D100 SIP Wireless Terminal Installation and Administration Guide December 2012...

  • Page 86: Handset Display Reads "Duplicate Ip Address

    Handset display reads “Searching” The handset display reads Searching when you are outside the range of the base station or when the base station is out of service. D100 SIP Wireless Terminal Installation and Administration Guide December 2012 Comments? infodev@avaya.com...

  • Page 87: Handset Not Recognized By The Upgrade Firmware

    After a short while, the base station automatically begins to reboot. 2. Plug the Ethernet cable into the base station while pressing the Reset button. 3. Use the Base Station Web Management Interface to reboot the D100 to factory default. See Rebooting the base station on page 74.

  • Page 88: Repeater Registration Failure

    80. Unknown IP address If the D100 base station has an unknown IP address and cannot connect to IP Office, you can locate or change the address by performing the following procedure. • On a registered handset, navigate to the Configuration > Network menu and view or change the D100 base station IP address.

  • Page 89: Index

    ............... register ..............headset ............... D100.cfg ..............D100prov.txt ............... D100settings.txt ............icons ................DECT PIN ..............installation ..............DECT RF ..............IP address ..............registration ............IP Office .............. D100 SIP Wireless Terminal Installation and Administration Guide December 2012...
  • Page 90 ............... performance ..............System Status Application .......... ping reply ..............PoE ................power down ..............Power over Ethernet ........... telephony ..............update ................ firmware ............... Upgrade Jig ............vendor ................ D100 SIP Wireless Terminal Installation and Administration Guide December 2012...

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