Avaya Definity Callmaster VI Installation And User Manual

Voice terminal
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CALLMASTER
Version 1.0
Installation and User's Manual
Caution:
this booklet. It contains important
safety information necessary for
anyone responsible for installing
or using these terminals.
®
VI Voice Terminal
Please
DO NOT DISCARD
555-015-162
Comcode 107969602
Issue 1
June, 1997

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Table of Contents
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Summary of Contents for Avaya Definity Callmaster VI

  • Page 1 CALLMASTER Version 1.0 Installation and User’s Manual Caution: Please this booklet. It contains important safety information necessary for anyone responsible for installing or using these terminals. ® VI Voice Terminal DO NOT DISCARD 555-015-162 Comcode 107969602 Issue 1 June, 1997...
  • Page 2 WARRANTY All terms and conditions specified in the owner’s agreement with Avaya apply. NOTICE While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Lucent Technologies can assume no responsibility for any errors. Changes or corrections to the information contained in this document may be incorporated into future issues.
  • Page 3 INTERFERENCE WARNING INFORMATION WARNING: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules and CISPR-22. These limits are designed to provide reasonable protection against harmful interference in an installation.
  • Page 4: Important User Safety Instructions

    IMPORTANT USER SAFETY Careful attention has been devoted to quality standards in the manufacture of your new voice terminal. Safety is a major factor in the design of every set. But, safety is YOUR responsibility, also. Please read the following helpful tips. These suggestions will enable you to take full advantage of your new voice terminal.
  • Page 5 Never push objects of any kind into the equipment through housing slots since they may touch hazardous voltage points or short out parts that could result in a risk of electric shock. Never spill liquid of any kind on the telephone. If liquid is spilled, however, refer servicing to proper service personnel.
  • Page 6: Important Safety Warnings For Installation

    IMPORTANT SAFETY WARNINGS When this product is located in a separate building from the telephone communications system, a line current protector MUST be installed at the entry/exit points of ALL buildings through which the line passes. Only one protector is needed at each installation point. For 2-wire installations, the following is recommended: Lucent Technologies 4-type protectors ITW LINX LP-type protectors.
  • Page 7 ABOUT THE CALLMASTER The CALLMASTER VI is a miniature, digital-voice terminal. It works in conjunction with the DEFINITY (ECS) Release 6.1 and your application software. The DEFINITY ECS uses the CALLMASTER VI voice terminal to download selected DEFINITY ECS configuration data to the application software.
  • Page 8 Handset A handset with a custom cable operates when plugged into one of the headset jacks. The handset and cable are provided as a D-Kit. The pin-outs of the headset jack are compatible only with the handset provided in the D-Kit. Plugging in equipment that does not meet the Lucent specification may damage the voice terminal and/or the handset.
  • Page 9: Important Notes On Installation

    INSTALLING THE CALLMASTER VI VOICE TERMINAL Important Notes on Installation All wiring between the DEFINITY ECS and the CALLMASTER VI voice terminal including the line cord, must consist of twisted pairs. Twisted-pair wiring makes lines less sensitive to crosstalk. The line cord must be a D8W, which consists of four twisted pairs, or a Lucent Technologies-approved equivalent.
  • Page 10: Installation Procedures

    Table 1: Checklist Of Items — Continued Item EIA/TIA-574 Serial Port Cable Headset (optional) Handset (optional) Headset Adapter Cord Mounting Strips Installation Procedures The CALLMASTER VI voice terminal comes with two mounting strips that you can use to mount the unit to the desktop, the side of the monitor, or the wall in your work area.
  • Page 11: Installation Diagram

    Support If you have difficulty installing the voice terminal, contact the Lucent Call Center Helpline or Professional Services Installation Consultation on 1-800-344-9670. For international support, call your Lucent representative or distributor for assistance. Installation Diagram Figure 2 shows the connections between the CALLMASTER VI, the DEFINITY ECS, and the PC.
  • Page 12 Connecting the CALLMASTER VI to the DEFINITY ECS The D8W line cord that connects the CALLMASTER VI to the DEFINITY ECS is 7 feet long. This cord uses a standard 8-pin modular jack, but only the two pins in the center are used. See Figure 3 for an example of this connection.
  • Page 13 Connecting the CALLMASTER VI to the PC The CALLMASTER VI relays call information to and from the PC over the Electronic Industry Association (EIA/TIA-574) cable. The PC uses this interface to dial and provide a graphical user interface to the DEFINITY ECS.
  • Page 14: Connecting The Headsets

    Connecting the Headsets The CALLMASTER VI provides two 4-pin headset jacks. The following Lucent headsets are compatible with the CALLMASTER VI: Starset* Headpiece Supra* Headpiece Mirage* Headpiece † TriStar Headpiece † Encore Headpiece The two headset jacks share the same volume setting. The headset jacks are not labeled;...
  • Page 15 Testing the Headset To test the headset, do the following steps: 1. Connect the headset to the CALLMASTER VI. 2 . Press the Headset On/Off button, and listen for the dial tone. If you do not hear the dial tone, press a Call Appearance button. If you still do not hear a dial tone, check that the cord is securely connected to both the jack and to the headset.
  • Page 16: Using The Buttons

    Using the Buttons The CALLMASTER VI has eight buttons and eight indicators (see Figure 6). The voice terminal arrives with some of the buttons—Log In, Headset On/Off, Mute, Call Appearance 1, Call Appearance 2, and Release—already configured with button assignments. The buttons and indicators are described in this section.
  • Page 17: Mute Button

    The CALLMASTER VI can be administered with many features that are accessible only from your PC. Careful consideration of which features are assigned to these buttons will make your CALLMASTER VI more useful when your PC is not available. Note: One possibility is to administer these buttons as abbr-dial numbers for use when the PC is not available to provide dialing.
  • Page 18: Message Waiting Indicator

    Message Waiting Indicator One red LED in the center of the CALLMASTER VI serves as a Message Waiting indicator. The lamp lights when a message is waiting. Note: if this lamp flashes it is an indication that the DEFINITY ECS is not communicating with the CALLMASTER VI.
  • Page 19: Ordering Documentation

    ORDERING DOCUMENTATION This manual, the CALLMASTER User’s Manual (Lucent Technologies 555-015-162), can be ordered from the Lucent Technologies BCS Publications Center. When ordering, use the following information: Write: Lucent Technologies BCS Publications Center P.O. Box 4100 Crawfordsville, IN 47933 Call: Voice 1-800-457-1235 International Voice +1-317-361-5353 Fax:...

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