Avaya Definity Callmaster IV User And Installation Instructions Manual
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Avaya Definity Callmaster IV User And Installation Instructions Manual

Avaya Definity Callmaster IV User And Installation Instructions Manual

Voice terminal
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CALLMASTER
IV Voice Terminal User
and Installation Instructions
555-015-171
Issue 5
August 2005

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Summary of Contents for Avaya Definity Callmaster IV

  • Page 1 ® CALLMASTER IV Voice Terminal User and Installation Instructions 555-015-171 Issue 5 August 2005...
  • Page 3 However, information is subject to change. Warranty Avaya Inc. provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya’s standard warranty language as well as information regarding support for this product, while under warranty, is available through the following Web site: http://www.avaya.com/support.
  • Page 4 Declarations of Conformity United States FCC Part 68 Supplier’s Declaration of Conformity (SDoC) Avaya Inc. in the United States of America hereby certifies that the equipment described in this document and bearing a TIA TSB-168 label identification number complies with the FCC’s Rules and Regulations 47 CFR Part 68, and the Administrative Council on Terminal Attachments (ACTA) adopted technical criteria.

  • Page 5: Table Of Contents

    Contents Your CALLMASTER IV Voice Terminal Overview ■ The Headset (or the Handset) ■ The Recorder Interface ■ Organization of This Guide ■ Conventions ■ Feature Descriptions ■ Installation ■ Checklist of Parts Orderable Equipment Installation Procedures Operating Range Requirements The 2-Wire/4-Wire Line Adapter DCP Line Interface Testing the Headset or Handset...
  • Page 6 Contents Issue 5 August 2005...

  • Page 7: Your Callmaster Iv Voice Terminal

    Overview ® Your CALLMASTER an Avaya Media Server. This voice terminal has six buttons that can be used for either call appearances or features and 15 buttons that are administered exclusively for features. It also has a 2-line by 40-character liquid crystal display for showing call-related information, and designated buttons for both the ACD Log In and Release features.

  • Page 8: The Recorder Interface

    The Recorder Interface NOTE: If you have both a handset and a headset plugged into a CALLMASTER IV voice terminal, you may want to unplug the handset when you are not using it, since it can pick up nearby noises (such as papers being shuffled) which may be heard over the headset.

  • Page 9: Conventions

    Conventions The following conventions are used in the procedures: Feature Headset L >>>>> Feature Descriptions Familiarize yourself with your CALLMASTER IV voice terminal and its many features by reviewing Figure 1 following pages FIGURE 1 The CALLMASTER IV Voice Terminal Message Light Volume...
  • Page 10 Feature Descriptions Starting at the top left of Message Light—A red light which goes on steadily when a message has been left for you. Select Button—Can be used in two different ways: Drop Used with ■ Test Conference Used with ■...
  • Page 11 Log in Button—Use this button to automatically log in to the ACD system when you want to begin answering ACD calls. Dial Pad—The standard 12-button pad for dialing phone numbers and accessing features. The letters, “Q” and “Z,” have been added to the appropriate dial pad keys for directory access, and the “5”...

  • Page 12: Installation

    Recording Warning Tones and for setting the headset and handset volume. It is important that ONLY a service technician or the system manager program these options.This document can be accessed from the following web site: www.avaya.com/support. Checklist of Parts The CALLMASTER IV voice terminal package includes the following items: A CALLMASTER IV voice terminal with recorder interface ■...
  • Page 13 Orderable Equipment (Continued) Handset D-Kit #182083 (black) Handset cradle* Thumbscrew* Handset K2G2-03* Handset cord H4DU* PJ327 Adapter* Handset D-Kit #182084 (misty cream) Handset cradle* Thumbscrew* Handset K2G2-215* Handset cord H4DU* PJ327 Adapter* Handset D-Kit #182835 (white) Handset cradle* Thumbscrew* Handset K2G2-264* Handset cord H4DU* PJ327 Adapter* Installation...

  • Page 14: Installation Procedures

    Installation Orderable Equipment (Continued) Designation cards (set of 25) - U.S. English Designation cards (set of 25) - U.S. English / Southwestern Bell Designation cards (set of 25) - Italian Designation cards (set of 25) - Japanese Designation cards (set of 25) - Canadian French Designation cards (set of 25) - Dutch Designation cards (set of 25) - Castilian Spanish / Latin American Spanish...

  • Page 15: Operating Range Requirements

    FIGURE 3 The LINE Jack, Adjunct Jack, and Routing Channels Line Cord LINE Jack Routing Channel Operating Range Requirements The total distance between the CALLMASTER IV voice terminal with ■ recorder interface active and the recording device should not exceed 200 feet/60.96 meters.

  • Page 16: Dcp Line Interface

    Installation Please read the CAUTION statement directly below before beginning the installation. If all connections are correct, plug the adapter into the RJ11C jack to provide the proper wiring translation to the DCP terminals. NOTE: This adapter works ONLY when using a DCP terminal on a 2-wire DCP digital line circuit card (for example, the TN2181 or TN2224).
  • Page 17 W-BR BR-W Figure 4 shows how a CALLMASTER IV should be configured through the wall jack with the Avaya Media Server and the recording device. NOTE: Typically, an RJ45X or equivalent wall jack is used in this type of configuration.

  • Page 18: Testing The Headset Or Handset

    Installation FIGURE 4 Connecting the CALLMASTER IV to the Avaya Media Server and the Recording Device Media Server Testing the Headset or Handset NOTE: If you are using a handset, use the installation instructions that come with the handset kit to install the handset cradle.

  • Page 19: Labeling And Installing The Button-Designation Cards And Covers

    Labeling and Installing the Button-Designation Cards and Covers NOTE: The cards and covers are shipped as loose items with the CALLMASTER IV voice terminal. 1. Make sure that the voice terminal is right side up. 2. Type or write the numbers/features on the button designation cards with the appropriate button information.See 3.

  • Page 20: Basic Voice Terminal Operations

    Basic Voice Terminal Operations FIGURE 5 Inserting the Designation Cards Basic Voice Terminal Operations The following operations can be used immediately. Going Off-Hook NOTE: When the headset or handset is plugged into the terminal, it is immediately off-hook. Raising or Lowering Receive Volume You can use the Volume control button to raise and lower the receive level volume under the following conditions: The CALLMASTER IV voice terminal is off-hook, and the headset(s) is...

  • Page 21: Disconnecting From Calls

    To raise or lower the receive volume ■ To raise the volume of the receive level of the headset or the handset, ■ press the right volume control button labeled To lower the receive level of the headset or the handset, ■...
  • Page 22 Basic Voice Terminal Operations Conference To add another party to an existing call NOTE: If your CALLMASTER IV voice terminal is connected to a DEFINITY ECS or a DEFINITY Generic 1 or Generic 3, the conference call can include up to six parties.
  • Page 23 Drop To disconnect from an active 2-party call 1. Press Drop Test You hear dial tone. ■ NOTE: You may press However, if you press To drop the last party you added to a conference call Drop 1. Press Test The last party added to the conference call is dropped;...

  • Page 24: Select Ring (And Ringer Volume)

    Basic Voice Terminal Operations Select Ring (and Ringer Volume) To select a personalized ring NOTE: There are eight different ringing patterns from which to choose. 1. Press Select Green light next to ■ Conference 2. Press Ring Green light next to ■...
  • Page 25 To adjust the tone ringer volume if necessary 1. To raise the volume, press the right volume control button labeled lower the volume, press the left volume control button labeled Display shows the volume level: ■ (There are eight possible volume settings. On the display, one arrow indicates the lowest setting has been selected.

  • Page 26: Technical Description

    Technical Description Technical Description Physical Dimensions and Weight NOTE: The CALLMASTER IV voice terminal can only be desk-mounted; it cannot be wall-mounted. The CALLMASTER IV voice terminal measures: 8.5 inches/215.9 millimeters deep ■ 11.0 inches/279.4 millimeters wide ■ 4.25 lbs/1.853 kilograms ■...

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