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Avaya D100 Installing And Administering

Avaya D100 Installing And Administering

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IP Office
Installing and Administering D100 SIP
Wireless Phones
Release 11.1
Issue 2
April 2020

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  • Page 1 IP Office Installing and Administering D100 SIP Wireless Phones Release 11.1 Issue 2 April 2020...

  • Page 2: Table Of Contents

    ....................20 Configuring the extensions ............ 21 Configuring the static IP parameters for the base station ......... 22 Configuring the D100 using the Base Station Web Management Interface Chapter 4: Hardware preparation and installation............... 24 ..........................24 Overview ........................25 Site planning ....................
  • Page 3 Handset display reads “Searching” ..............78 Handset not recognized by the upgrade firmware ........................ 79 Maintenance Mode ....................80 Repeater registration failure ......................80 Unknown DECT PIN ......................80 Unknown IP address Legal............................81 April 2020 Installing and Administering D100 SIP Wireless Phones...

  • Page 4: Chapter 1: Overview

    Chapter 1: Overview The D100 SIP Wireless Terminal is a cordless phone system that is adapted for IP Office. The D100 solution delivers the productivity-boosting benefits of IP and wireless communications across multiple offices in a convenient, lightweight handset. The D100 is a highly functional wireless solution with scalability to support large numbers of users.

  • Page 5: Phone Functionality

    Phone functionality Licensing Each D160 handset user requires an Avaya IP Endpoint license. Any additional license, such as a Power or Mobile user license, determines the additional features available to that user. The user consumes the license while they are logged in and they stop consuming the license when they log out.

  • Page 6: Capacity And Performance

    Handset You can connect up to eight handsets to a single base station. Related links Overview on page 4 Capacity and performance Capacity and performance specifications for the D100 appear below. April 2020 Installing and Administering D100 SIP Wireless Phones...
  • Page 7 • There is currently no support for DTMF over SIP Info. • There is currently no support for Account Code Entry using a soft key. Related links Overview on page 4 April 2020 Installing and Administering D100 SIP Wireless Phones...

  • Page 8: Chapter 2: Hardware And Display Elements

    IP Office. Hold this button for three seconds when registering handsets. For more information, see the following: • Capacity and performance on page 6 • Base station installation on page 31 April 2020 Installing and Administering D100 SIP Wireless Phones...

  • Page 9: Handset

    You can also use these keys to correct name and number entry when programming a speed dial button. Mute key Use the Mute key to mute the handset microphone. Table continues… April 2020 Installing and Administering D100 SIP Wireless Phones...

  • Page 10: Repeater

    For more information, see the following: • Capacity and performance on page 6 • Repeater installation on page 42 • Repeater registration on page 43 • Signal strength survey on page 41 April 2020 Installing and Administering D100 SIP Wireless Phones...

  • Page 11: Charge Unit

    While using a headset, you can switch between the talk mode and the handsfree mode, but the headset mode remains active until you unplug the headset. Upgrade Jig You require the Upgrade Jig to update the handset firmware. April 2020 Installing and Administering D100 SIP Wireless Phones...

  • Page 12: Display Properties

    The following tables describe the icons and soft key options visible on the handset LCD. Status icon Description The handset talk mode icon. This icon is on during an active call and flashes when a call is on hold. Table continues… April 2020 Installing and Administering D100 SIP Wireless Phones...
  • Page 13 To access more soft key item lists (see below). CLog To access the Call Log page. To display the system and local phone directories. Time To display the current time, accessed using the More.. soft key. Table continues… April 2020 Installing and Administering D100 SIP Wireless Phones...
  • Page 14 Repeater LED LED state Repeater status Connected to the base station Not powered or registered to a base station Flashing The searching mode, or attempting to connect to the base station April 2020 Installing and Administering D100 SIP Wireless Phones...

  • Page 15: Chapter 3: System Configuration

    Chapter 3: System configuration The following sections contain all the information needed to configure IP Office for the D100 SIP wireless terminal using IP Office Manager. Read the following instructions to determine scenarios, configure IP Office, and create extensions and users. For information on powering and booting up...
  • Page 16 IP Office Manager. If only one base station is connected to the IP Office, you do not need to configure the MAC Address. Consider the following network configuration scenarios before you deploy the D100 terminal. Network configuration Scenario reference A single IP Office in the subnet that hosts the DHCP server.

  • Page 17: Configuring The D100 Using Ip Office Manager

    Using IP Office Manager, configure the D100 for use on IP Office. You must configure the D100 components in IP Office prior to connecting and powering the base station. Otherwise, if the base station is already connected and running, you will have to reboot the base station after you configure IP Office.

  • Page 18: Configuring The Base Station

    System configuration Before you begin Install IP Office Manager and connect it to a fully functioning IP Office. Obtain an Avaya IP Endpoint license for each D160 handset. The user consumes the license while they are logged in and they stop consuming the license when they log out.
  • Page 19 4. Click the VoIP tab and configure the VoIP parameters. You can modify the default values if necessary. Note that the D100 supports only G.711 codecs. 5. Press OK . Note: On the System > LAN1 > VoIP tab, ensure that the SIP Registrar Enable check box is selected.

  • Page 20: Configuring The Extensions

    6. Confirm the creation of an associated user. Select Yes to accept or No to cancel. If you select Yes, the system opens the user configuration window. 7. Configure the user as you would for a regular SIP extension. April 2020 Installing and Administering D100 SIP Wireless Phones...

  • Page 21: Configuring The Static Ip Parameters For The Base Station

    Configuring the D100 using IP Office Manager 8. Navigate to the Telephony > Supervisor Settings tab and configure the Login code for the user. 9. Press OK. Next steps If necessary, configure additional extensions and users. Related links Configuring the D100 using IP Office Manager...

  • Page 22: Configuring The D100 Using The Base Station Web Management Interface

    Related links Configuring the D100 using IP Office Manager on page 17 Configuring the D100 using the Base Station Web Management Interface In an IP Office deployment scenario that requires static addressing, you must configure the static IP parameters of the base station using the Base Station Web Management Interface so that the base station can connect to IP Office and download the necessary configurations.
  • Page 23 Configuring the D100 using the Base Station Web Management Interface 2. Configure the parameters for IP Address, Subnet Mask, Default Gateway, and Configuration Server. 3. For DHCP Setting, select the off radial button. 4. Click SAVE and confirm the operation.

  • Page 24: Chapter 4: Hardware Preparation And Installation

    Related links Site planning on page 25 Base station installation on page 31 Handset registration on page 38 Signal strength survey on page 41 Repeater installation on page 42 April 2020 Installing and Administering D100 SIP Wireless Phones...

  • Page 25: Site Planning

    Prior to deploying a base station and installing repeaters at a site, you must ensure that the site is prepared to support the D100 and its DECT equipment. You must choose a location for the base station that is central to the users and the coverage area. The best method to determine the location of the DECT equipment is to use a floor plan.
  • Page 26 D100s on the same IP Office. The repeaters registered to a particular D100 base station must be at least 35 feet (10 meters) from the base station, and 35 feet (10 meters) from other repeaters. This range limitation is particularly important in multi-floor deployments.
  • Page 27 Note that the coverage area goes in all directions, horizontally and vertically. The following image demonstrates a complete floor plan showing coverage for a single base station. April 2020 Installing and Administering D100 SIP Wireless Phones...
  • Page 28 The following image demonstrates a modified floor plan that accommodates a repeater. Note that some areas still do not receive full coverage. April 2020 Installing and Administering D100 SIP Wireless Phones...
  • Page 29 DECT base stations and repeaters, including other D100s on the same IP Office. The repeaters registered to a particular D100 base station must be at least 35 feet (10 meters) from the base station, and 35 feet (10 meters) from other repeaters. This range limitation is particularly important in multi-floor deployments.
  • Page 30 • Three channels were free on slots 4, 5, and 6. Note: The site should have at least 10 clear slots in order for the D100 to work properly. 3. Press the soft key used in step 2 to restart the survey. In North America, you can press soft key 3 to continue with a base station survey.

  • Page 31: Base Station Installation

    Overview Note: In order for the D100 to work reliably, the number of RFPIs detected in the site should be less than or equal to 40. 4. Press soft key #3 to restart the process. Press the On-Hook key to return the handset to normal operating mode.
  • Page 32 These repeaters must be within the cell radius of the base station, and additional repeaters must be within the cell radius of the linked repeater. April 2020 Installing and Administering D100 SIP Wireless Phones...
  • Page 33 Each base station in this scenario must be at least 17 feet (5 meters) away from each other. April 2020 Installing and Administering D100 SIP Wireless Phones...
  • Page 34 Ensure that you register the appropriate repeaters prior to mounting the base station in the environment. Registering repeaters prior to mounting the base station helps to avoid signal disruptions and unnecessary traveling between repeater and base station. See Repeater registration on page 43. April 2020 Installing and Administering D100 SIP Wireless Phones...
  • Page 35 Mounting the base station on a wall or ceiling: To mount the base station on a wall or ceiling, use the following procedure. Note that you will not require the base attachment. April 2020 Installing and Administering D100 SIP Wireless Phones...
  • Page 36 2. Plug the Ethernet cable into the slot on the back of the base station until you hear it click. 3. Ensure that the cable is securely attached and not disrupted, then mount the base station on the screws installed in step 1. April 2020 Installing and Administering D100 SIP Wireless Phones...
  • Page 37 Booting up The following sections identify the boot up sequence and the IP address decision schemes that you require to install the D100 successfully. For information about LED behavior, which can be of assistance when determining the device state, see Display properties on page 12.

  • Page 38: Handset Registration

    Ensure that your device is not connected to a base station. The handset display should read Not Registered or Searching. If at any time the registration process fails, the handset display reads Registration Failed and the device returns to an Unregistered or Searching state. April 2020 Installing and Administering D100 SIP Wireless Phones...
  • Page 39 2. After connecting to the base station, the handset display provides a menu list that you can navigate using the Next and Prev soft keys. Navigate to Administrator Setting and press the Select soft key. 3. Enter the administrator password and press OK. April 2020 Installing and Administering D100 SIP Wireless Phones...
  • Page 40 1. Open System Status Application and select the base station to which the handset is registered under System > SIP DECT Base Stations. 2. Highlight the handset you wish to de-register. 3. Click the Unregister Handset button. April 2020 Installing and Administering D100 SIP Wireless Phones...

  • Page 41: Signal Strength Survey

    • 0000: Base RFPI — If the last character is a '0' the survey is monitoring the base station. Otherwise, it is monitoring a repeater. A unique value indicates each repeater. April 2020 Installing and Administering D100 SIP Wireless Phones...

  • Page 42: Repeater Installation

    Signal strength survey on page 41. Related links Overview on page 24 Repeater registration on page 43 Testing the repeater location on page 43 Mounting repeaters on page 44 April 2020 Installing and Administering D100 SIP Wireless Phones...
  • Page 43 • Avoid things that can interfere with radio signals, such as metal doors, thick walls, screened rooms, niches, and cupboards. • Ensure that the wall material can hold the weight of the repeater. Never install a repeater in damaged or decaying wall material. April 2020 Installing and Administering D100 SIP Wireless Phones...
  • Page 44 Ensure that you have the necessary screwdriver to use with the two mounting screws supplied with the repeater. Refer to the following diagram to determine the required mounting space for the repeater, which is 15 cm (6 in) by 11.4 cm (4.5 in). April 2020 Installing and Administering D100 SIP Wireless Phones...
  • Page 45 Install the screws 6 cm apart horizontally, in a space that has 5 cm clearance above the screws, 2.7 cm clearance to either side and 10 cm clearance below. Leave the screw heads about 2 mm out from the mounting surface. April 2020 Installing and Administering D100 SIP Wireless Phones...
  • Page 46 7. If the repeater is registered, ensure that the repeater connects properly with the base station. If it is not registered, see Repeater registration on page 43. If the repeater links from another repeater, ensure that the linking repeater is installed, registered, and connected. April 2020 Installing and Administering D100 SIP Wireless Phones...
  • Page 47 Overview The repeater blue LED should be on, but not flashing. Related links Repeater installation on page 42 April 2020 Installing and Administering D100 SIP Wireless Phones...

  • Page 48: Chapter 5: Coverage Information

    If the handset cannot receive a signal and reverts to an out of range state while configuring settings in the menu, the handset does not save any of the settings configured prior to confirmation. April 2020 Installing and Administering D100 SIP Wireless Phones...

  • Page 49: Chapter 6: Administration And Maintenance

    Use System Status Application (SSA) as the preferred method to monitor and check the status of D100 systems after they register to IP Office. Prior to registration, you must use IP Office Manager to administer the system. SSA provides real-time status, historic utilization, and alarm information for ports, modules, and expansion cards on the system.
  • Page 50 Administration and maintenance SSA as the preferred method for administering the D100 after the device is connected and registered to IP Office. System Status Application shows both the current state of an IP Office system and the details of any problems that have occurred. The report consists of real-time events, historical events, status data, and configuration data to assist in troubleshooting and diagnoses.
  • Page 51 You can also click the plus [+] icon next to SIP DECT Base Stations in the side menu to expand a list of base stations. You need April 2020 Installing and Administering D100 SIP Wireless Phones...
  • Page 52 • Unregister All Handsets: Unregisters all handsets from the selected base station. • Reset All Handsets: Resets all the handsets registered to the selected base station. Related links Overview on page 49 April 2020 Installing and Administering D100 SIP Wireless Phones...

  • Page 53: Administration On The Handset

    Overview Administration on the handset While IP Office Manager is the preferred application for administering the D100, you can perform certain administrative options as well as network configurations directly on the handset. However, when the base station reboots, some of the modified settings revert.
  • Page 54 1. From the Administrator Setting menu, use the Next and Prev keys to navigate to DECT PIN Change and press the Select soft key. 2. Enter the new 4-digit DECT PIN, or press the Deflt soft key. April 2020 Installing and Administering D100 SIP Wireless Phones...
  • Page 55 53 Diagnostics The following table contains a summary of the diagnostics available for the D100 base station. If any of the following diagnostic checks fail to complete, reboot the base station. If problems persist, the hardware might need replacing.
  • Page 56 Use the information in the above table to manage the diagnostics. Press the Back/Cancel soft keys or press the Off-Hook button to return to the menu list. Related links Administrator settings on page 53 April 2020 Installing and Administering D100 SIP Wireless Phones...
  • Page 57 Overview Reset base station Reset the D100 base station using the following procedure on the handset. This procedure restarts the base station but does not reset the device to any factory defaults. To reset the device to factory defaults, see Factory settings on page 72.
  • Page 58 For the changes to take effect, reboot the base station after you make changes to the network parameters. Caution: Do not attempt to change IP parameters on the D100 without careful instruction. Be cautious when configuring network settings so as not to corrupt the configuration file. Procedure 1.
  • Page 59 5. If the IP address is valid, the handset requests confirmation to complete the change. Press Yes to complete the change or No to cancel the change. The handset returns to the menu list. April 2020 Installing and Administering D100 SIP Wireless Phones...
  • Page 60 DHCP setting in read-only mode. After selecting a new setting, a confirmation message displays on the handset for three seconds. The handset emits a confirmation tone before returning to the menu list. April 2020 Installing and Administering D100 SIP Wireless Phones...
  • Page 61 3. If you press Edit, you can enter the SIP controller IP address manually using the keypad. 4. When you are satisfied, press the OK soft key. If you entered an invalid address in step 3, the handset emits an error tone. April 2020 Installing and Administering D100 SIP Wireless Phones...
  • Page 62 After selecting the Destination Unreachable setting, the handset display shows a confirmation message for three seconds. The handset emits a confirmation tone before returning to the menu list. Related links Network settings on page 58 April 2020 Installing and Administering D100 SIP Wireless Phones...
  • Page 63 Recv Resent SIP Res SIP Responses retransmissions received Sent INVITE Total INVITE messages sent (including retransmission) Sent Resent INVITE INVITE retransmissions sent Sent Non-INVITE Total non-INVITE requests sent (including retransmission) Table continues… April 2020 Installing and Administering D100 SIP Wireless Phones...
  • Page 64 The total number of received Ethernet packets Sent Ethernet The total number of sent Ethernet packets Recv Error Ethernet The total number of received error Ethernet packets Related links Network settings on page 58 April 2020 Installing and Administering D100 SIP Wireless Phones...

  • Page 65: Base Station Web Management Interface

    To access the Base Station Web Management Interface, enter the IP address of the base station into a web browser connected to the same network as the D100. Despite the functionality of the Base Station Web Management Interface, the application does not provide as many configuration options as IP Office Manager, which is used for the majority of device configurations.
  • Page 66 68 Obtaining log information As mentioned previously, the D100 base station can save log information that you can view using the Base Station Web Management Interface. If the IP Office and the base station are in a location that is remote from the administrator, then you must access the web interface using a secure VPN tunnel.
  • Page 67 You can download statistical information using the Statistic Information link. Clicking on the link downloads the StatisticInformation.log file that contains the parameters listed in the table found under Statistics information on page 63. April 2020 Installing and Administering D100 SIP Wireless Phones...
  • Page 68 66 Rebooting the base station You can reboot the base station using the Base Station Web Management Interface such that the base station reboots either normally or into Maintenance Mode. April 2020 Installing and Administering D100 SIP Wireless Phones...

  • Page 69: Updating Base Station Firmware

    IP Office automatically updates the D100 base station firmware, but only if IP Office Manager is configured such that the system's memory card is the source for the files used by the D100. In IP Office Manager, navigate to the System > System tab and ensure that the Phone File Server Type is set to Memory Card, as the following image demonstrates.

  • Page 70: Updating Handset Firmware

    1. Connect the Upgrade Jig to the PC through an available USB port. 2. Extract the D160 Firmware Upgrade file to anywhere on your PC. 3. In the extracted folder, run the D160 Handset Writer application. The D160 Handset Writer window appears: April 2020 Installing and Administering D100 SIP Wireless Phones...
  • Page 71 If unsuccessful, the status display reads Update failed. If the update fails: • Check the connection between the Upgrade Jig and the handset. • Ensure that the handset has a fully-charged and compatible battery. Related links Overview on page 49 April 2020 Installing and Administering D100 SIP Wireless Phones...

  • Page 72: Chapter 7: Factory Settings

    Chapter 7: Factory settings The following table lists the default factory settings for the D160 handset and the D100 base station. You can use multiple methods to reset the base station to factory default, but the preferred method is to use IP Office System Status Application. To determine the appropriate method to use...

  • Page 73: Resetting The Base Station To Factory Default

    3. Click the Reset Base To Default button on the bottom of the status page. The base station resets to factory default. Related links Resetting the base station to factory default on page 73 April 2020 Installing and Administering D100 SIP Wireless Phones...

  • Page 74: Resetting The Base Station Using The Base Station Web Management Interface

    • Default Gateway: 192.168.1.1 2. You can now use the Base Station Web Management Interface to reset the base station. Resetting the base station using the Base Station Web Management Interface page 74. April 2020 Installing and Administering D100 SIP Wireless Phones...
  • Page 75 Resetting the base station to factory default Related links Resetting the base station to factory default on page 73 April 2020 Installing and Administering D100 SIP Wireless Phones...

  • Page 76: Chapter 8: Accessories

    700503111 D160 Belt Clip (Package of 5) These and other D100 accessories are also available directly from Uniden: • Visit the Uniden website, www.uniden.com, and search for 'Avaya D100' to identify the accessories that are available. April 2020 Installing and Administering D100 SIP Wireless Phones...

  • Page 77: Chapter 9: Troubleshooting

    IP address. SIP server The IP address of the SIP server. If DHCP is 192.168.1.1 disabled, you can change the SIP server IP address. April 2020 Installing and Administering D100 SIP Wireless Phones...

  • Page 78: Handset Display Reads "Duplicate Ip Address

    Handset not recognized by the upgrade firmware If the handset upgrade firmware does not recognize the handset when connected to the upgrade jig, the connection might be experiencing some disruption. Ensure proper contact between the April 2020 Installing and Administering D100 SIP Wireless Phones...

  • Page 79: Maintenance Mode

    After a short while, the base station automatically begins to reboot. 2. Plug the Ethernet cable into the base station while pressing the Reset button. 3. Use the Base Station Web Management Interface to reboot the D100 to factory default. Rebooting the base station on page 68.

  • Page 80: Repeater Registration Failure

    73. Unknown IP address If the D100 base station has an unknown IP address and cannot connect to IP Office, you can locate or change the address by performing the following procedure. • On a registered handset, navigate to the Configuration > Network menu and view or change the D100 base station IP address.

  • Page 81: Legal

    While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes.
  • Page 82 Processors or one or more Servers, so long as only the licensed number of Units are accessing and using the Software at any given time. A “Unit” means the unit on which Avaya, at its sole discretion, bases the pricing of its licenses and can be, without limitation, an agent, port or user, an e-mail or voice mail account in the name of a person or corporate function (e.g., webmaster or helpdesk), or a...
  • Page 83 Avaya. Unauthorized reproduction, transmission, dissemination, storage, and or use without the express written consent of Avaya can be a criminal, as well as a civil offense under the applicable law.
  • Page 84 See the Avaya Support website: https://support.avaya.com for product or Hosted Service notices and articles, or to report a problem with your Avaya product or Hosted Service. For a list of support telephone numbers and contact addresses, go to the Avaya Support website: https:// support.avaya.com...
  • Page 85 .................37 D100settings.txt ..............DECT PIN ................DECT RF language ................registration ..............38 ..................12 default ..................................12 default gateway ..............61 log information ..............deployment ..............29, deregister handset .................39 destination unreachable ............62 April 2020 Installing and Administering D100 SIP Wireless Phones...
  • Page 86 ..............reset ..............reset button ................8 ROM ..................settings administrator ..............53 signal strength survey ................SIP controller ............... site planning .................25 ..................49 SSL VPN ................68 static addressing ..............15 April 2020 Installing and Administering D100 SIP Wireless Phones...

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D160

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