Avaya Definity Callmaster V User Manual

Avaya telephone console user's guide

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CALLMASTER

User's Guide

C o n t e n t s

The CALLMASTER V Telephone Console . . . . . . . . . . . . . . .

The CALLMASTER V Telephone Console

Headset Connections with the CALLMASTER V. . . . . . . . .

Headset Connections with the CALLMASTER V

The CALLMASTER V Recorder Interface

The CALLMASTER V Recorder Interface. . . . . . . . . . . . . .

The CALLMASTER V Recorder Interface

The Softkeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

The Softkeys

Call-Handling Features

Call-Handling Features . . . . . . . . . . . . . . . . . . . . . . . . . . .

Call-Handling Features

Getting Messages

Getting Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Getting Messages

Selecting a Personalized Ring . . . . . . . . . . . . . . . . . . . . . .

Selecting a Personalized Ring

Voice and Display Features

Voice and Display Features . . . . . . . . . . . . . . . . . . . . . . . .

Operating Range Requirements

Operating Range Requirements . . . . . . . . . . . . . . . . . . . . .

Operating Range Requirements

Telephone Installation

Telephone Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . .

Telephone Installation

Important Safety Warnings for Installation . . . . . . . . . . .

Important Safety Warnings for Installation

Desktop Installation . . . . . . . . . . . . . . . . . . . . . . . . . . .

Desktop Installation

Wall Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Wall Installation

Installing the Designation Card . . . . . . . . . . . . . . . . . . .

Installing the Designation Card

Orderable Cards and Equipment

Orderable Cards and Equipment. . . . . . . . . . . . . . . . . . . .

V Telephone Console

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555-233-735

Comcode 108742933

Issue 2

February 2000

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Page 2 TO ORDER COPIES OF THIS DOCUMENT Contact: Avaya Publications Center 2855 N. Franklin Road, Indianapolis, IN 46219 Domestic: 1 800 457-1235 Domestic Fax: 1 800 457-1764 International Fax: 1 317 322-6699 Order: Document No.
Page 3: Important User Safety Instructions
Avaya Inc. Any reference within the text to Lucent Technologies Inc. or Lucent should be interpreted as references to Avaya Inc. The exception is cross references to books published prior to 1/1/2001, which may retain their original Lucent titles. Avaya Inc. formed as a result of Lucentís planned restructuring, designs builds...
Page 4 When using your telephone, the following safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons. • Read and understand all instructions. • Follow all warnings and instructions marked on the telephone. •...
Page 5: The Callmaster V Telephone Console
The CALLMASTER V Telephone Console ® The CALLMASTER V telephone has been specially designed for use with the Automatic Call Distribution (ACD) system and the many features of the ® DEFINITY Enterprise Communications Server (ECS) and the DEFINITY Communications System Generic 1, Generic 2, and Generic 3. This telephone is designed to be used with a headset in a 2-wire environment.
Page 6 The following features correspond to the numbers in Figure 1. 1) Telephone Notepad 2) Mute (or ) button 3) Speaker (or 4) Transfer/Test (or 5) Redial (or ) button 6) Conf/Ring (or 7) Dial pad Note: Two feature buttons must be administered in the following ways: One of the feature buttons must be designated as the •...
Page 7: The Callmaster V Recorder Interface
Compatible Headpieces The following Lucent Technologies headpieces can be used with these telephones: ® – Mirage – Receiver fits over either ear. Not for noisy environments. ® – StarSet – Eartip fits in ear canal. ® – Supra – Adjustable headband and soft ear cushion. ®...
Page 8: Call Handling Features
Using the Softkey Feature Menus There are three separate softkey feature menus. Each of these menus allows you to select from four different features. You can enter Softkey Mode (and view the softkey feature menu) by pressing the display control button labeled Menu or of a softkey feature menu.
Page 9 CONFERENCE The Conference feature allows you to conference up to six parties (including yourself) on a call. To add another party to a call (for a total of six parties) 1. Press Conf 2. Dial the number of the new party and wait for an answer. 3.
Page 10 RELEASE An ACD agent can press To disconnect from a call 1. Press Release Note: Pressing disconnect and enables you to perform other ACD or voice terminal procedures sooner. You do not hear dial tone after you Release press If you want to disconnect from a call and then place another call, you can press SPEAKER (LISTEN-ONLY) and GROUP LISTEN The Speaker feature allows you to place calls or access other features without...
Page 11: Getting Messages
TEST The Test feature allows you to test the lights and display on your telephone. To test the lights and display on your telephone 1. With the headset off, press and hold down Lights go on in columns, and all the display segments fill in. 2.
Page 12: Selecting A Personalized Ring
Selecting a Personalized Ring SELECT RING The Select Ring feature allows you to choose your own personalized ringing pattern for your telephone from among eight different patterns. To select a personalized ringing pattern 1. With the headset off, press Current ringing pattern plays and repeats every three seconds. 2.
Page 13: Operating Range Requirements
Operating Range Requirements The total distance between the CALLMASTER V telephone (with Recorder Interface active) and the recording device should not exceed 200 feet/ 60.96 meters. The distance between the CALLMASTER V telephone and the PBX must NOT exceed the following: With 22-gauge wire, the distance between the CALMASTER V and the PBX should not exceed 5,500 feet/ 1,676.4 meters;...
Page 14: Installation Warning
Important Safety Warnings for Installation When this product is located in a separate building from the telephone communications system, a line current protector MUST be installed at the entry/exit points of ALL buildings through which the line passes. Only one protector is needed at each installation point.
Page 15: Desktop Installation
Desktop Installation Note: You can use the telephone without the desktop stand, if you so choose. If you do not use the telephone with attached desktop stand, it is suggested that you place small round feet (available in kit for 3 telephones PEC 33106) on each corner of the bottom of the telephone housing.
Page 16: Wall Installation
Wall Installation Note: For wall-mounting, you will need a 1-foot line cord. (This cord is not supplied with the telephone, but can be ordered by using this comcode: 103786760.) 1. Make sure the 8-conductor wall mount plate is in place. 2.
Page 17: Installing The Designation Card
9. Place the base of the telephone on the wall-jack mounting studs, and pull downward until it is secure. (See Figure 6.) FIGURE 6 Placing the Telephone on the Wall Jack Mounting Studs 10. Plug the quick-disconnect (QD) connector on the headset into the QD connector on the headset cord already plugged into one of the Headset jacks on the back of your telephone.
Page 18: Orderable Cards And Equipment
Orderable Cards and Equipment The following cards and equipment are orderable. • You can order additional designation cards in quantities of 25 cards per package. Notepads can also be ordered in quantities of 25 per package. Use the following comcodes when you place your order. –...

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