Solving Other Printer Problems - Printronix SL4M User Manual

Solving Other Printer Problems

Symptom
Communications Failures.
CONTROL PANEL
LCD message display is
illuminated and the printer
appears to be working, but
nothing is printing.
ATTENTION! status indicator
is flashing.
Table 14. Printer Problems and Solutions
1. Check the interface cable.
2. Check the configuration to ensure the correct interface is
enabled.
3. Verify the printer is receiving data by viewing the flashing
Online indicator on the control panel.
1. Verify that the labels are the correct type (direct or thermal
transfer).
2. If using direct thermal media, check that the media is
loaded with the direct thermal side facing up.
3. Check that the transfer ribbon is correctly routed. Route
transfer ribbon with ink side down as it passes under the
printhead.
4. Check that the printhead assembly is properly closed by
making sure the printhead latch is fully engaged.
5. Verify that the ribbon and media are compatible;
incompatibility can cause extremely light printing. Match
the ribbon to the type of media being used.
6. Check that the Print Intensity is correct. Set the Print
Intensity in the MEDIA SETUP menu or via the host
software.
7. Check that the Label Width parameter value does not
exceed the width of the media installed. Set the Label
Width in the MEDIA SETUP menu.
8. Run the Checkerboard test print pattern from the
DIAGNOSTICS menu. Note any imbalance of the print on
the page. The printhead pressure may need adjustment.
9. Remove the printhead completely and re-install it ensuring
the cables are correctly seated.
1. When the status indicator light is flashing, check the LCD
for a specific fault message. If a fault message displays,
refer to Table 15, Fault Messages on page 178.
2. Check for an Out-of-Media condition or missing labels in
the middle of a roll. Load the correct media.
3. Check that the ribbon and label stock are correctly routed.
Load ribbon and label stock correctly.
Solving Other Printer Problems
Solution/Explanation
171