Enhanced Call Forward; Multiple Device Access - Avaya 9601 Administering

Enhanced Call Forward

The Enhanced Call Forward (ECF) feature provides flexibility to forward incoming calls to different
destinations, based on the following different conditions:
• Caller type: Whether the call is coming from internal number or an external number.
• Phone status: Based on the phone status a user can choose to forward the calls in the
following scenarios:
- All incoming calls.
- When the deskphone is busy.
- When there is no answer on the deskphone.
You can set the ECF feature button for the deskphone to display on the Feature Screen, Quick
Touch Panel, SBM24, BM12, Favorite Feature on the Phone Screen, or the Home Screen. Use the
ECF feature button to access and enable or disable ECF.

Multiple Device Access

The 9600 Series IP Deskphones 6.3 onwards support Multiple Device Access (MDA) with which you
can register up to 10 SIP devices with your extension.
With MDA you can do the following:
• Make and receive calls to any of the registered devices.
• Switch to another registered device during an active call.
• Bridge on to calls at multiple registered devices.
Alert all other registered devices for an incoming call to your extension. When you answer a
call on any registered device, the alert on all other devices stops. The other devices show
indication of an active call on the same call appearance number.
• Be on multiple calls at one time on different devices, but only one call per device.
For example, you can listen to a conference call on one device and answer an incoming call on
a second device without putting the conference call on hold. The two calls appear on separate
call appearances on all registered devices.
• Use conference and transfer features.
Bridging on to a call at other registered devices and invoking a transfer drops the call from all
devices after the transfer completes.
August 2015 Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP
Comments on this document? infodev@avaya.com
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