Avaya one-X 9601 Quick Reference

Scrolling and navigation

Use the up and down navigation arrows to scroll up or down through lists; holding either arrow for a
few seconds produces a fast scroll. Use the right and left navigation arrows to move between the
Phone screen and Features list or the Features list and System Numbers list, or to move the cursor
right or left when entering text. Use the Display More key to scroll the selected line when the double
chevron symbol (">>") appears in the display.
When you scroll to a line on the display, that line is selected. The softkey labels will change
according to the options available for the selected line. The OK button is a shortcut for the default
action. For example, when you select an entry in your contacts list, pressing the OK button places a
call to that person.
You can also select a line or feature without scrolling by pressing the corresponding line button.

Avaya Menu

You can use the Avaya Menu to adjust and customize options and settings for your telephone,
access additional Web-based applications, get information about your phone and network settings,
and log out. When you press the Avaya Menu button, you see one of the following menus,
depending on how your administrator has set up your system and on the applications available to
you:
• Options & Settings...
• Browser...
• Network Information...
• About Avaya one-X
• Log Out
Options & Settings lets you change your call settings, personalize button labels, adjust brightness
and contrast, select your ringing pattern, set up favorites, assign speed dial entries, and more. See
Options & Settings for more information.
The Browser menu contains additional web-based applications. (If no web applications are
available for your phone, the Browser menu is not shown.)
Network Information shows a summary of network-related parameters for your phone and provides
diagnostic information. See Viewing Network Information
set up Web applications, this option appears under the Phone Settings menu instead.
About Avaya one-X provides the release number of your telephone software.
Log Out lets you sign off the phone, to protect your settings or to allow another user to log in.
Answering and making a call

Answering a call

Answer an incoming call in one of the following ways:
• If you are not on another call, lift the handset, or press Speaker to answer using the
speakerphone, or press Headset to answer using the headset.
• If you are on another call, from the Phone screen, scroll to the line with the incoming call and
press Answer or OK.
• If you are on another call and the telephone does not automatically display the incoming call,
from the Phone screen scroll to the line with the incoming call and press Answer or OK. If
you are on another call and the telephone does automatically display the incoming call, you
can press Ans Hold to automatically put the first call on Hold when you answer the new call.
Alternately, you can press Ans Drop to automatically drop the first call when you answer the
new call.
Making a call
Lift the handset, or press Speaker or Headset (if applicable) or a line button for an available line.
for information. If your administrator has

Making a call using edit dialing

Edit dialing works just like making a call on your cell phone - just start entering the number without
hearing a dial tone. Using softkeys, you can change the number/character format or backspace to
"edit" the number before actually dialing it.Using the Bksp softkey, you can backspace to "edit" the
number before actually dialing it.
Putting a call on hold
1. Press Phone to view the main Phone screen, if necessary.
2. If you are not active on the line you want to put on hold, select that line.
3. Press Hold.
4. Press Resume or the line button of the held call to retrieve the call. Your system administrator
may have administered the Hold Recall feature, which alerts you visually and with a priority
ring to remind you of a held call after a certain period of time.

Transferring a call

1. From the Phone screen, if the call to be transferred is not already active (highlighted), select
the line on which the call to be transferred appears.
2. Press Transfer.
3. Dial the telephone number, or call the person from the Contacts list, or call the person from
the Call Log History list.
4. If unattended transfers have been administered, you can hang up now if you do not want to
announce the call. Otherwise, press Complete or OK

Forwarding calls

1. From the Phone screen, scroll right to access the Features menu.
2. Select Call Fwd.
3. Enter the number to which you want to forward your calls as the destination, then press Enter
or OK.
After you enter the forwarding number, you hear a confirmation tone.
4. Press OK or the Line button to turn the call forwarding feature off if it is already on.

Conference calls

Setting up a conference call

1. From the Phone screen, select your active call.
2. Press Conf.
3. Dial the telephone number, or call the person from the Contacts list, or call the person from
the History list.
4. When the person answers, press Join or OK to add the person to the existing call.
5. Press Add and repeat these steps to add another person to the conference call.
6. Press Drop at any time to drop the last person added to the conference call.
Adding a person on hold to a conference call
1. From the Phone screen, select your active call.
2. Press Conf, or Add if you are already in a conference.
3. Select the call on hold that you want to add to the conference.
4. Press Resume to take the call off hold.
5. Press Join or Conf to add the person to the conference call.

Dropping a person from a conference call

1. From the Phone screen, select your active call.
2. Press Details.
3. Select the person you want to drop.
4. Press Drop.