Avaya one-X 9601 Installation And Maintenance Manual

Avaya one-X 9601 Installation And Maintenance Manual

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Avaya one-X™ Deskphone SIP
Installation and Maintenance Guide
Release 6.1 for 9601IP Deskphone
16-603843
Issue 1
December 2010

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Summary of Contents for Avaya one-X 9601

  • Page 1 Avaya one-X™ Deskphone SIP Installation and Maintenance Guide Release 6.1 for 9601IP Deskphone 16-603843 Issue 1 December 2010...
  • Page 2 Avaya can be a criminal, as well as a civil offense documentation, to the extent made by End User.
  • Page 3 For the most current versions of documentation, see the Avaya Support Web site: http://www.avaya.com/support. Contact Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site:http://www.avaya.com/support.
  • Page 5: Table Of Contents

    Software ........SES or Session Manager/Avaya Communication Manager (CM)/Secondary Gateway Configurations .
  • Page 6 Contents Interface Control ........Disable/Enable Event Logging ......Logout .
  • Page 7: Chapter 1: Introduction

    Chapter 1: Introduction About This Guide This guide describes how to install and maintain Avaya one-X™ 9601 IP Deskphones in a Session Initiation Protocol (SIP) environment and troubleshoot telephone problems. The IP Deskphone this guide describes supports the SIP signaling protocol only and must be aliased as certain 9600 Series IP Telephone sets, as described in the Avaya one-X™...
  • Page 8: Intended Audience

    This document is intended for personnel who install and administer 9600 Series IP Deskphones for a SIP environment. CAUTION: Avaya does not provide product support for many of the products mentioned in CAUTION: this document. Take care to ensure that there is adequate technical support available for the servers involved, including, but not necessarily limited to, HTTP, HTTPS, and DHCP servers.
  • Page 9: What's New In This Release

    Access the ISO/IEC standards Web site for more information about IP Telephony standards, guidelines, and published documents: http://www.iec.ch. Customer Support For 9600 Series IP Deskphone support, call the Avaya support number provided to you by your Avaya representative or Avaya reseller. Issue 1 December 2010...
  • Page 10 Introduction Information about Avaya products can be obtained at the following URL: http://www.avaya.com/support 10 SIP Deskphones Release 6.1 Installation and Maintenance Guide...
  • Page 11: Chapter 2: 9600 Series Ip Deskphone Installation

    Chapter 2: 9600 Series IP Deskphone Installation Introduction 9600 Series IP Deskphones use Internet Protocol (IP) technology with Ethernet interfaces. The 9601 Deskphones introduced in Release 6.1 supplement the existing Avaya IP Solutions platform. The 9600 Series IP Deskphones support DHCP and HTTP/HTTPS over IPv4/UDP which enhances the administration and servicing of the deskphones.
  • Page 12: Software

    SES or Session Manager/Avaya Communication Manager (CM)/Secondary Gateway Configurations ® SIP Software Release 6.0 is compatible with Release 6.0 of both Avaya Aura Communication Manager and SIP Enablement Services, with Release 6.0 of Communication Manager and ®...
  • Page 13: Pre-Installation Checklist

    Important: Outboard Proxy SIP (OPS) Station Form must be completed to enable SIP prior to plugging in the deskphones. For information, see SIP Support in Avaya Communication Manager Running on Avaya S8XXX Servers (Document Number 555-245-206). Note: CM/SES 5.2.1 and greater and SM 6.0 are the only environments that...
  • Page 14 The HTTP/HTTPS server and application are administered as described in the Avaya one-X™ Deskphone SIP Administrator Guide. The SIP upgrade script and application files from the Avaya Support Web site, http://www.avaya.com/support, are loaded correctly on the HTTP/HTTPS server. If applicable, the Voice Mail server is administered as described in the Avaya one-X™...
  • Page 15: Assembling The Deskphone

    Assembling the Deskphone Note: For sites using headsets, the 9600 Series IP Deskphones support only the HIS Note: headset cords. Assembling the Deskphone CAUTION: Be careful to use the correct jack when plugging in the deskphone. The jacks are CAUTION: located on the back of the deskphone housing and are flanked by icons to represent their correct use.
  • Page 16 9600 Series IP Deskphone Installation Figure 1 provides illustrations to connect cords to jacks on the deskphones covered in this guide. Use the illustrations and associated procedures as appropriate for telephone assembly. Telephone Model: See: 9601 Figure 1 16 SIP Deskphones Release 6.1 Installation and Maintenance Guide...
  • Page 17 Assembling the Deskphone Figure 1: Connection Jacks on a 9601 Deskphone 1. Plug one end of the H4DU 4-conductor coiled handset cord into the deskphone and the other end into the handset. Issue 1 December 2010...
  • Page 18: Power-Up And Reset Operation (Dynamic Addressing Process)

    Before starting this process you must have an OPTIM extension number for the Note: SIP deskphone, the Avaya Aura Communication Manager security code (password), and a login and password on the SES/SM server. Any reference to the HTTP server applies equally to an HTTPS server.
  • Page 19 When either type of Signed Software Package is downloaded, the Signing Authority Certificate is extracted from the package and is validated using a copy of the Avaya Product Root Certificate Authority Certificate that is contained in the existing application software files. If the Signing Authority Certificate is invalid, the package is deleted.
  • Page 20: Power-Up And Reset Process

    Do not unplug the power cord during the download process. During hardware initialization, the system initialization values NVCONTRAST and NVBRIGHTNESS are checked for non-null values, and set accordingly. The Avaya one-X™ name and logo display on sets with bit-mapped displays.
  • Page 21 Power-Up and Reset Operation (Dynamic Addressing Process) transfers control to a process in that file system. If that file system is corrupted, the boot program checks the other Kernel/Root File System. If that file system is not corrupted, it is marked as the one to be activated, the value of RFSINUSE is set to the name of the Signed Kernel/Root Software Package that was used to install that file system, and control is transferred to it.
  • Page 22 9600 Series IP Deskphone Installation 5. The deskphone sends a request to the DHCP server and invokes the DHCP process. The following message displays: DHCP: s secs where s is the number of seconds that have elapsed since DHCP was invoked. 6.
  • Page 23 Power-Up and Reset Operation (Dynamic Addressing Process) Note: The GET message might have to be sent several times. Each time the GET Note: message is sent, the URI for the current HTTP request displeases SIG parameter value determines the signaling protocol (H.323, SIP, both) and is used to determine the proper upgrade file that is downloaded.
  • Page 24 9600 Series IP Deskphone Installation 3. If the initial attempt to contact the SCEP server is not successful the deskphone continues with start-up, and will not try to contact the SCEP server again unless it is reset or power-cycled. 4. If a connection to the SCEP server is successfully established, if the value of the configuration parameter MYCERTWAIT is 1, SCEP remains in progress until the request for a certificate is granted or rejected.
  • Page 25 Selecting “no” causes the deskphone to operate in the Visiting User mode, where an inactivity timer will log the user off after a predetermined time. For more information about this feature, see the Avaya one-X™ Deskphone SIP Administrator Guide. Note: ®...
  • Page 26 9600 Series IP Deskphone Installation 7. Successful completion of this process produces a dial tone when the Speaker button is pressed or the handset is lifted. The 9600 Series IP Deskphone was installed successfully. 26 SIP Deskphones Release 6.1 Installation and Maintenance Guide...
  • Page 27: Chapter 3: Local Administrative Options

    HTTP server. See Chapter 4: Maintaining 9600 Series IP Deskphones and “9600 Series IP Telephone Scripts and Application Files” in Chapter 4 of the Avaya one-X™ Deskphone SIP Administrator Guide. CAUTION: Only trained installers or technicians should perform local (craft) procedures.
  • Page 28: Accessing Local (Craft) Procedures

    Local Administrative Options Accessing Local (Craft) Procedures Note: Local procedures can only be invoked when the local (dialpad) procedure status Note: system value (PROCSTAT) is “0”, giving full access to local procedures. Note: The factory-set default Craft Access Code is 27238. Note: During Deskphone Startup: 1.
  • Page 29: Entering Data For Administrative Options

    Entering Data for Administrative Options 2. For non-touchscreen phones, use the navigation arrows to scroll to and highlight the local procedure you want, then press Select or OK. Or scroll to the procedure you want and press the corresponding line button. For touchscreen phones, scroll to the local procedure you want if it not already displayed then touch the line on which the local procedure you want appears.
  • Page 30: About Local Administrative Procedures

    Local Administrative Options Note: Some touchscreen deskphones present an onscreen keyboard that allows you to Note: "type" the data you want to enter on the display. See the applicable user guide for information about using the onscreen keyboard. About Local Administrative Procedures Craft procedures allow you to customize the IP Deskphone installation for your specific operating environment on a deskphone-by-deskphone basis.
  • Page 31: Setting The 802.1X Operational Mode

    802.1X pass-thru and the DOT1XSTAT configuration parameter must be set to “1” or “2” for the deskphone to support supplicant operation. For more information, see the Avaya one-X™ Deskphone SIP Administrator Guide. Note: When updating local (Craft) procedures from a touchscreen deskphone, touching...
  • Page 32: Pre-Installation Checklist For Static Addressing

    Local Administrative Options “On” if DOT1X = 0 ● “Pass-thru mode + proxy logoff” if DOT1X = 1 ● “Off” if DOT1X = 2 ● For the Supplicant: “Off” if DOT1XSTAT = 0 ● “On” if DOT1XSTAT = 1 ● “On with multicast”...
  • Page 33: Static Addressing Installation

    Static addressing is necessary when a DHCP server is unavailable. CAUTION: Because of the increased opportunities for text entry errors associated with static addressing, Avaya strongly recommends that a DHCP server be installed and static addressing avoided. Note: When updating local (Craft) procedures from a touchscreen deskphone, touching...
  • Page 34 Local Administrative Options nnn.nnn.nnn.nnn is the current IP Address associated with the specific address ● information to its left, which could be either a value previously set by a technician, or the original IP Address value if no previous change was made, dddd is the current value of L2QVLAN and ddd is the current value of VLANTEST, ●...
  • Page 35: Disable/Enable Automatic Gain Control

    Disable/Enable Automatic Gain Control Change the Use the dialpad to enter the new value of the DHCPOFFER wait VLANTEST value period of from 0 to 999, inclusive. Proceed to the next step. Ping a server (host) to Use the dialpad to enter the IP Address or the DNS Name of the see if it is reachable/ server you want to check.
  • Page 36: Calibrating The Touch Screen

    Local Administrative Options 2. To change the setting, select (highlight) the appropriate line and press the Change softkey or the Right or Left navigation arrow to toggle the selected setting from On to Off or vice versa. 3. Press Save to store the new setting(s), update the associated system value(s), and redisplay the Admin Procedures screen.
  • Page 37: Clear Procedure

    Clear Procedure Clear Procedure Sometimes, you might want to remove all administered values, user-specified data, and option settings. Essentially, you want to return a deskphone to its initial “clean slate” or out of the box condition. This is usually done following deskphone repair or when passing a deskphone to a new, dedicated user when the LOGOUT option is not sufficient.
  • Page 38: Disable/Enable Debug Mode

    Local Administrative Options Disable/Enable Debug Mode Note: When updating local (Craft) procedures from a touchscreen deskphone, touching Note: the line you want to change or the applicable softkey produces the same result as selecting a line and pressing the applicable softkey on a non-touchscreen IP Deskphone.
  • Page 39: Group Identifier

    Group Identifier Group Identifier Use the following procedure to set or change the Group Identifier. Note: Perform this procedure only if the LAN Administrator instructs you to do so. Note: For more information about groups, see The GROUP Parameter on page 55. When updating local (Craft) procedures from a touchscreen deskphone, touching the line you want to change or the applicable softkey produces the same result as selecting a line and pressing the applicable softkey on a non-touchscreen IP...
  • Page 40: Disable/Enable Event Logging

    Local Administrative Options "10Mbps half" when PHY1STAT = 2 ● "10Mbps full" when PHY1STAT = 3 ● "100Mbps half" when PHY1STAT = 4 ● “100Mbps full” when PHY1STAT = 5 ● The PHY2STAT text strings are: "Disabled" when PHY2STAT = 0 ●...
  • Page 41 Log: Choice Selector Bar for the SYSLOG_LEVEL value defined below. Log Categories... Use only when directed to do so by Avaya Services. on/off Remote Logging nnn.nnn.nnn.nnn Remote Log Server where the text string is the wording associated with the current system value of SYSLOG_ENABLED (1 = Enabled;...
  • Page 42: Logout

    Local Administrative Options Logout Note: When updating local (Craft) procedures from a touchscreen deskphone, touching Note: the line you want to change or the applicable softkey produces the same result as selecting a line and pressing the applicable softkey on a non-touchscreen IP Deskphone.
  • Page 43: Restart The Deskphone

    Restart the Deskphone Resets all system values and system initialization values except AUTH and AUTH_ONLY ● to default values. Resets call server values to their defaults. ● Resets the 802.1X identity and password to their default values. ● Deletes any entries in the Redial buffer. ●...
  • Page 44 SIP_MODE SIP Mode: e.g., avaya.com SIP Domain: SIP_DOMAIN Yes or No - indicates whether Avaya Environment: DISCOVER_AVAYA_ only an Avaya environment (CM ENVIRONMENT & SES/SM) is in effect. SIPREGPROXYPOLICY alternate or simultaneous Reg Policy: FAILBACK_POLICY admin or auto Failback Policy:...
  • Page 45 Configuring SIP Settings 5. To add a new server, press New and enter values for the Transport Type and SIP Port as indicated below under changing a setting in Step 6. To change information for a configured server, select the proxy server for which you want to update the Transport Type and/or the SIP Port and press Select or OK.
  • Page 46: Configuring Time Server Settings

    Local Administrative Options Configuring Time Server Settings Note: When updating local (Craft) procedures from a touchscreen deskphone, touching Note: the line you want to change or the applicable softkey produces the same result as selecting a line and pressing the applicable softkey on a non-touchscreen IP Deskphone.
  • Page 47: Site-Specific Option Number Setting

    Site-Specific Option Number Setting Site-Specific Option Number Setting CAUTION: Do not perform this procedure if you are using static addressing. Perform this CAUTION: procedure only if you are using DHCP and the LAN administrator instructs you to do this. Note: When updating local (Craft) procedures from a touchscreen deskphone, touching Note: the line you want to change or the applicable softkey produces the same result as...
  • Page 48 Local Administrative Options Note: When updating local (Craft) procedures from a touchscreen deskphone, touching Note: the line you want to change or the applicable softkey produces the same result as selecting a line and pressing the applicable softkey on a non-touchscreen IP Deskphone.
  • Page 49 The View Administrative Option Associated Configuration Setting Description Parameter Printed Wiring Board PWB SN (circuit board) Serial Number (may not apply to all phones) Software-readable PWB PHONECC PWB Comcode serial number and comcode (may not apply to all phones) 2. Use the navigation arrows to scroll through the viewable information. 3.
  • Page 50 Local Administrative Options 50 SIP Deskphones Release 6.1 Installation and Maintenance Guide...
  • Page 51: Chapter 4: Maintaining 9600 Series Ip Deskphones

    Release 6.1 software distribution packages in Zip format also contain a signatures directory containing signature files and a certificate file to be used by the Avaya file server application on the Utility server. Customers using their own (non-Avaya) HTTP server can ignore or delete this directory.
  • Page 52: Download Procedure

    Note: You can use one settings file for all your Avaya IP Deskphones including the Note: 9600 Series IP Deskphones covered in this document, and 4600 Series IP Telephones, as covered in the 4600 Series IP Telephone LAN Administrator Guide (Document 555-233-507).
  • Page 53: Contents Of The Settings File

    Avaya IP Telephones. This file must reside in the same directory as the upgrade file, and must be called 46xxsettings.scr or 46xxsettings.txt. The Avaya IP Telephones can operate without this file.
  • Page 54: Downloading Text Language Files

    HTTP. This happens when you initially download the script file template from the Avaya support Web site, before you make any changes. When the settings file contains no setting changes, the telephone does not go back to the upgrade script file.
  • Page 55: Changing The Signaling Protocol

    The GROUP Parameter Changing the Signaling Protocol Note: The 9601 IP Deskphone is a SIP-only phone and does not support the H.323 Note: protocol. For enterprises requiring both H.323- and SIP-based protocols, there are two ways to specify the protocol to be used by all or specific deskphones: 1.
  • Page 56 Maintaining 9600 Series IP Deskphones {specify settings unique to Group 0} goto END # GROUP1 {specify settings unique to Group 1} goto END # GROUP2 {specify settings unique to Group 2} # END {specify settings common to all Groups} 56 SIP Deskphones Release 6.1 Installation and Maintenance Guide...
  • Page 57: Chapter 5: Troubleshooting Guidelines

    HTTP/HTTPS server. See The View Administrative Option on page 47 for more information. Check the Avaya Web site to verify whether the correct files are being used. Use the ADDR Craft procedure to verify IP Addresses. See Static Addressing ●...
  • Page 58: Dtmf Tones

    The default setting of this parameter sends DTMF "tones" as "telephone event" RTP packets per RFC 2833. Whether a non-SIP deskphone hears these DTMF tones depends on whether the Avaya Communication Manager media resource converts the "telephone event" RTP packets into audio RTP packets.
  • Page 59 Installation Error and Status Messages Table 2: Possible Error and Status Messages During Installation of 9600 Series IP Telephones (continued) Message Cause/Resolution CAUSE: At least one of the IP Addresses offered by the DHCP server DHCP: CONFLICT conflicts with another address. RESOLUTION: Review DHCP server administration to identify duplicate IP Address(es).
  • Page 60: Operational Errors And Status Messages

    DHCP or HTTP, as appropriate. CAUSE: This might be a firmware fault because the MAC address in memory is corrupted. RESOLUTION: Return the deskphone to Avaya for repair. The message light on the deskphone turns CAUSE: This is a hardware fault.
  • Page 61 Operational Errors and Status Messages Table 3: Operational Error Conditions for 9600 Series IP Deskphones (continued) Condition Cause/Resolution AND power to the CAUSE: Loss of path to the call server or the deskphone is fine other party’s telephone, DHCP Lease expired, (and the deskphone or DHCP server not available when deskphone might have gone...
  • Page 62 RESOLUTION: You can have the user provide as gaps in speech, or diagnostic data by invoking the Network static, clipped or Information feature under the A (Avaya) button garbled speech, etc. on the deskphone. One or more Quality of Service (QoS) features should be implemented...
  • Page 63 RESOLUTION: Download a clean copy of the 96xxupgrade.txt file from the Avaya support Web site at http://www.avaya.com/support, and do not edit or rename it. Customize or change only the 46xxsettings file, as discussed in Chapter 4: Maintaining 9600 Series IP Deskphones.
  • Page 64 AND the setting being CAUSE: The user changed the time format properly, ignored is the using the Avaya Menu Options & Settings. TIMEFORMAT RESOLUTION: None; the user wants the time setting. set that way. Telephone power is interrupted while the...
  • Page 65: Network Ping Diagnostics

    6 of 6 Network Ping Diagnostics A Ping softkey appears when you view a network address in the Avaya Menu Network Information... option. Users can validate the routing to provisioned addresses using the Ping softkey.
  • Page 66: Other Troubleshooting (Including Failover)

    Troubleshooting Guidelines When SRTP is provisioned in CM, the default cryptosuite used is ‘aescm128-hmac80’. The 9600 Series IP Deskphone also assumes that no encryption is an option provisioned in CM. If these assumptions were made explicit in the 46xxsettings.txt file they would show as: SET MEDIAENCRYPTION "9"...
  • Page 67 1. Two Craft (local admin) menu options VIEW (current/active configuration) and SIP (configuration checklist; icons indicate state. Ping in ADDR or via Avaya Menu’s Network Information option. 2. SNMP query config and view, but does not provide as much information as SIP Craft procedure.
  • Page 68 Troubleshooting Guidelines Category Symptom Diagnosis/Possible Resolution Cannot log in Must not be rejected by any server. Must successfully register with at least one server. False "User logged in at Check SES and flush old registrations (or another location" wait a day or so until SES flushes old registration automatically).
  • Page 69: Appendix A: Glossary Of Terms

    Address Resolution Protocol, used, for example, to verify that the IP Address provided by the DHCP server is not in use by another 9600 Series Ip Deskphone. Call Server In an Avaya SIP environment, the “call server” is the combination of SIP Enablement Services (SES) and Avaya Communication Manager. CLAN Control LAN, type of Gatekeeper circuit pack.
  • Page 70 PMK (Pair-wise Master Key) between the client and the NAS. Gatekeeper H.323 application that performs essential control, administrative, and managerial functions in the media server. Sometimes called CLAN in Avaya documents. H.323 A TCP/IP-based protocol for VoIP signaling. HTTP Hypertext Transfer Protocol, used to request and transmit pages on the World Wide Web.
  • Page 71 SRTP Secure Real-time Transport Protocol. System - Specific to a particular type of call server, for example, Avaya Communication specific Manager (CM). “System-specific signaling” refers to messages specific to the signaling protocol used by the system, for example, H.323 and/or CCMS messages used by CM and IP Office.
  • Page 72 Glossary of Terms 72 SIP Deskphones Release 6.1 Installation and Maintenance Guide...
  • Page 73: Index

    ..... Installation Avaya Communication Manager/SES/Secondary Gateway ..Intended Audience, for this document .
  • Page 74 Index ..Operational Errors and Status Messages ....Power Interruption ..Powering the 9600 Series SIP IP Telephone .

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