Forwarding A Call To Another Extension; Setting Enhanced Call Forwarding - Avaya J189 Manual

Advanced features
Example
For example, you enabled the Call Forwarding feature on your phone and the caller dials your
extension number. In this case, your phone will redirect that incoming call to the assigned call
forwarding number.

Forwarding a call to another extension

About this task
Use this procedure to forward incoming calls to a specified number.
In the IP Office environment, this feature is supported using short code dialing. Contact your
system administrator for the list of short codes.
Before you begin
Ensure that the feature is activated by the administrator. Contact your administrator for details.
Procedure
1. Press Main menu.
2. Scroll to Features, and press Select.
3. To enable Call Forward feature, scroll to one of the following options:
• Call Forward
• Call Forward-Busy
• Call Forward-No Answer
4. Press Select.
5. In the Destination field, enter the number where you want to forward the incoming calls.
6. Press Enter.
The phone generates a confirmation tone and returns to the Features screen.
7. To disable any of the Call Forward features, go to the respective screen and press Select.

Setting enhanced call forwarding

About this task
You can use this feature to forward the incoming calls on your phone to various destination
numbers based on the call type and call state.
Before you begin
Ensure that the feature is activated by the administrator. Contact your administrator for details.
August 2020 Using Avaya J189 IP Phone SIP
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