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™ Using Avaya one-X Deskphone SIP for 9601 IP telephone Release 6.2.2 16-603618 Issue 1 April 2013...
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Product provided by Avaya including the selection, arrangement and statement or content provided on these sites and does not necessarily design of the content is owned either by Avaya or its licensors and is endorse the products, services, or information described or offered protected by copyright and other intellectual property laws including the within them.
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See the Avaya Support website: http://support.avaya.com for product notices and articles, or to report a problem with your Avaya product. For a list of support telephone numbers and contact addresses, go to the Avaya Support website: http://support.avaya.com, scroll to the bottom of the page, and select Contact Avaya Support.
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Using Avaya one-X ™ Deskphone SIP for 9601 IP telephone April 2013 Comments? infodev@avaya.com...
Contents Chapter 1: Introduction to the 9601 SIP Deskphone............Overview..............................10 Scrolling and navigation..........................12 About icons............................... 12 Call history icons..........................13 Presence icons..........................13 Administrative messages.......................... 14 Telephone stand............................15 Viewing network information........................15 Chapter 2: Avaya Menu...................... Using options and settings........................17 Setting the Phone Screen on calling....................
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Answering an active call on a monitored extension.................. 64 Speed dialing to a monitored extension....................64 Setting the ringtone for Team Button......................64 Chapter 13: Receiving your messages................Logging into your voice mail........................67 ™ Using Avaya one-X Deskphone SIP for 9601 IP telephone April 2013...
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Chapter 17: About locking and logging in to and out of your telephone...... Logging in to your deskphone extension....................87 Locking and unlocking your telephone...................... 87 Logging out of your deskphone extension....................88 Index............................. ™ Using Avaya one-X Deskphone SIP for 9601 IP telephone April 2013...
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™ Using Avaya one-X Deskphone SIP for 9601 IP telephone April 2013...
Chapter 1: Introduction to the 9601 SIP Deskphone Your deskphone provides many features, including a Phone screen to view and manage your calls, call History, a Contacts list, an integrated WML browser, a menu of options and settings, and access to your Voicemail.
The following section describes the display, keys, buttons, and the associated features that are available on the deskphone. Figure 1: A 9601 deskphone The following table provides descriptions of buttons and features of the 9601 deskphones. Name Description Message waiting...
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History Press History to view the history of your outgoing, incoming, and missed calls. Avaya Menu Press Avaya Menu to configure options and settings, access the browser, log out, or view network information. Volume Press Volume to adjust the volume of the handset, headset, speaker, and ringer..
Introduction to the 9601 SIP Deskphone Name Description Speaker Press Speaker to use the speakerphone. To take a call off speakerphone, lift the handset or press Headset . Headset Press Headset to use the headset if connected. Note: Only HIS headset cords are compatible with your phone.
Indicates that you have answered the call. Outgoing call Indicates that you have made the call. Presence icons The following icons indicate the presence status of a contact. ™ Using Avaya one-X Deskphone SIP for 9601 IP telephone April 2013...
Introduction to the 9601 SIP Deskphone Icon Name Description Available Indicates that the contact is available, that is, the contact is registered or logged in, and the phone of the contact is in an idle state. Phone in use Indicates that the contact is currently using the phone.
Viewing network information Your system administrator might ask you to check certain phone or network settings to investigate problems. You can obtain network information from the Avaya Menu. Network Information has seven different screens for viewing the options:Audio parameters, IP (Internet Protocol) parameters, Quality of Service, Interfaces, .
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Introduction to the 9601 SIP Deskphone Using Avaya one-X ™ Deskphone SIP for 9601 IP telephone April 2013 Comments? infodev@avaya.com...
Web-based applications, get information about your phone and network settings, and log out. When you press Avaya Menu , you see one of the following menus, depending on how your administrator has set up your system and on the applications available to you: Note: The menus and sub-menus that appear depend on how your extension was administered.
Set Phone Screen on Calling to Yes to automatically display the Phone screen when you place a call. Procedure 1. Press Avaya Menu. 2. Select Options & Settings... 3. Press Select or OK. 4. Select Call Settings. Using Avaya one-X ™ Deskphone SIP for 9601 IP telephone April 2013 Comments? infodev@avaya.com...
4. Select Call Settings. 5. Press Select or OK. 6. Select Display Call Timers. 7. Press Change or OK or use the Left/Right arrows to change the setting. 8. Press Save. ™ Using Avaya one-X Deskphone SIP for 9601 IP telephone April 2013...
2. Select Options & Settings. 3. Select Call Settings. 4. Select Visual Alerting. 5. Press Change or OK or use the Right/Left arrows to turn Visual Alerting on or off. Using Avaya one-X ™ Deskphone SIP for 9601 IP telephone April 2013 Comments? infodev@avaya.com...
Procedure 1. Press Avaya Menu. 2. Select Options & Settings... 3. Press Select or OK. 4. Select Call Settings. 5. Press Select or OK. 6. Select Dialing options. ™ Using Avaya one-X Deskphone SIP for 9601 IP telephone April 2013...
Use this task to create a list of favorite contacts or features for quick access. You can include up to nine favorite items in the favorite list. Procedure 1. Press Avaya Menu. Using Avaya one-X ™ Deskphone SIP for 9601 IP telephone April 2013 Comments? infodev@avaya.com...
If the label you want to edit is on the Features menu, scroll right to access the Features menu, and select the label you want to edit. If the label you want to edit is ™ Using Avaya one-X Deskphone SIP for 9601 IP telephone April 2013...
The first softkey indicates the other ring tone category, to allow you to switch between categories. 7. Press Change to move from one ring tone to the next. Using Avaya one-X ™ Deskphone SIP for 9601 IP telephone April 2013 Comments? infodev@avaya.com...
6. Press Change or OK or use the Right/Left Arrows to toggle from one ring tone/ number to another. Each tone sounds briefly as you move to it. 7. If desired, press Play or OK to listen to the ring tone. ™ Using Avaya one-X Deskphone SIP for 9601 IP telephone April 2013...
4. Select Screen & Sound Options. 5. Press Select or OK. 6. Select Button Clicks. 7. Press Change or OK or use the Right/Left arrows to turn sounds on or off. Using Avaya one-X ™ Deskphone SIP for 9601 IP telephone April 2013 Comments? infodev@avaya.com...
1. Press Avaya Menu. 2. Select Options & Settings > Screen & Sound Options > Key Repeat Delay. 3. Press Change or OK to toggle between the choices. ™ Using Avaya one-X Deskphone SIP for 9601 IP telephone April 2013...
6. Select Time Format. 7. Press Select or OK. 8. Press Change or OK or use the Right/Left arrows to change the time format. 9. Press Save. Using Avaya one-X ™ Deskphone SIP for 9601 IP telephone April 2013 Comments? infodev@avaya.com...
Web browser vary depending on how your system administrator has configured your deskphone. For more information, contact your system administrator. Access the browser through Avaya Menu. If you do not see the Browser option on Avaya Menu, Web applications are not available for your deskphone. Note: The 9601 deskphone does not support displaying images through the browser.
• To stop loading the current page, press Cancel. • To reload the current page, press Refresh. • To open the home page, press Home. • To close the browser, press PHONE. Using Avaya one-X ™ Deskphone SIP for 9601 IP telephone April 2013 Comments? infodev@avaya.com...
To automatically display the Phone screen whenever you receive an incoming call, set the Phone Screen on Ringing option to Yes. For more information, see Displaying the phone screen when you get an incoming call on page 19. ™ Using Avaya one-X Deskphone SIP for 9601 IP telephone April 2013...
Hold Recall feature, which alerts you visually and with a priority ring to remind you of a held call after a certain period of time. Using Avaya one-X ™ Deskphone SIP for 9601 IP telephone April 2013 Comments? infodev@avaya.com...
Unanswered transfers may be returned to your telephone as a recalled transfer. In this case, you hear a priority ring and see the display message Return next to the call. ™ Using Avaya one-X Deskphone SIP for 9601 IP telephone April 2013...
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Answering a call Using Avaya one-X ™ Deskphone SIP for 9601 IP telephone April 2013 Comments? infodev@avaya.com...
Yes. Some call servers will call back to confirm the emergency status. The phone automatically answers the incoming call on the Speaker by going off hook. ™ Using Avaya one-X Deskphone SIP for 9601 IP telephone April 2013...
To assign speed dial numbers to up to 10 contacts, see Setting up speed dialing page 22. Using Avaya one-X ™ Deskphone SIP for 9601 IP telephone April 2013 Comments? infodev@avaya.com...
Use the dialpad keys to enter the first few letters of the name, and the screen will scroll to the first match in your list. Procedure 1. Press Contacts. ™ Using Avaya one-X Deskphone SIP for 9601 IP telephone April 2013...
Contacts list. To locate a person on your Contacts list, Searching for a contact on page 49. Procedure 1. Press Contacts. 2. Press More. Using Avaya one-X ™ Deskphone SIP for 9601 IP telephone April 2013 Comments? infodev@avaya.com...
2. Press the line button corresponding to the line with the link or press OK. The deskphone initiates a call to the person or number associated with the click to dial link. ™ Using Avaya one-X Deskphone SIP for 9601 IP telephone April 2013...
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Making a call Using Avaya one-X ™ Deskphone SIP for 9601 IP telephone April 2013 Comments? infodev@avaya.com...
Use this task to forward your calls to a specified number. Procedure 1. Press the right navigation button to gain access to the Features menu. 2. Select the forwarding feature that you want to activate. ™ Using Avaya one-X Deskphone SIP for 9601 IP telephone April 2013...
1. Press the right navigation button to gain access to the Features menu. 2. Select the active call forwarding feature that you want to turn off. 3. Press OK . Using Avaya one-X ™ Deskphone SIP for 9601 IP telephone April 2013 Comments? infodev@avaya.com...
3. Select the call on hold that you want to add to the conference. 4. Press Resume to take the call off hold. 5. Press Join or Conf to add the person to the conference call. ™ Using Avaya one-X Deskphone SIP for 9601 IP telephone April 2013...
When you put a conference call on hold, the other parties can still talk to each other. Procedure 1. Press Hold during a conference call. 2. Press Resume or OK to resume the conference call. Using Avaya one-X ™ Deskphone SIP for 9601 IP telephone April 2013 Comments? infodev@avaya.com...
When you make a call on a bridged line, you are using another telephone user’s line. The caller ID associated with the call you are making may show the call as coming from you or coming ™ Using Avaya one-X Deskphone SIP for 9601 IP telephone April 2013...
1. During an active bridged call, scroll right from the Phone screen to access the Features menu. 2. If necessary, scroll down to Transfer to Voice Mail. Using Avaya one-X ™ Deskphone SIP for 9601 IP telephone April 2013 Comments? infodev@avaya.com...
• Delayed: The deskphone plays an alerting melody after a delay if a call on the bridged appearance is not answered. Your administrator can configure the delay. • Abbreviated: The deskphone plays a single beep to indicate a call on the bridged appearance. ™ Using Avaya one-X Deskphone SIP for 9601 IP telephone April 2013...
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Using bridged call appearances Using Avaya one-X ™ Deskphone SIP for 9601 IP telephone April 2013 Comments? infodev@avaya.com...
If your system administrator has set up a corporate contact list or database and has made the extended searching feature available, you can make a call to other users in your system by name. ™ Using Avaya one-X Deskphone SIP for 9601 IP telephone April 2013...
Selecting Details is the only way to dial a second or third number for a contact. 4. Press the appropriate softkey to call or edit this contact, delete this contact, or return to the Contacts screen. Using Avaya one-X ™ Deskphone SIP for 9601 IP telephone April 2013 Comments? infodev@avaya.com...
Phone or Contact screen. 8. Select the next field. 9. Select the type of number entered (Work, Home, Mobile). 10. Press More >Primary if applicable. ™ Using Avaya one-X Deskphone SIP for 9601 IP telephone April 2013...
2. Select the contact for which you want to assign a ringtone, and press Details. 3. Press Edit. 4. Scroll to Ringer. 5. Use the right or left navigation keys to select the ringtone of your choice. Using Avaya one-X ™ Deskphone SIP for 9601 IP telephone April 2013 Comments? infodev@avaya.com...
Deleting a contact Procedure 1. Press Contacts. 2. Select the contact you want to delete. 3. Press More > Delete. 4. Press Yes to confirm or No to cancel. ™ Using Avaya one-X Deskphone SIP for 9601 IP telephone April 2013...
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Using the contacts feature Using Avaya one-X ™ Deskphone SIP for 9601 IP telephone April 2013 Comments? infodev@avaya.com...
See About icons on page 12 for a description of the icons. 3. Scroll up or down to view the entries on the list. ™ Using Avaya one-X Deskphone SIP for 9601 IP telephone April 2013...
5. Press Save. Removing an entry from call history Procedure 1. Press History. 2. Select the number you want to delete. 3. Press More, and then press Delete. Using Avaya one-X ™ Deskphone SIP for 9601 IP telephone April 2013 Comments? infodev@avaya.com...
• To turn off logging the bridged lines, select Log Bridged Calls. 4. Press Change or OK to turn call history logging on or off. 5. Press Save. ™ Using Avaya one-X Deskphone SIP for 9601 IP telephone April 2013...
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Call History Using Avaya one-X ™ Deskphone SIP for 9601 IP telephone April 2013 Comments? infodev@avaya.com...
To view the presence information about your contacts, press CONTACTS. The deskphone displays presence icons in your contacts list to show the status of your contacts. For more information on presence icons, see Presence icons on page 13. ™ Using Avaya one-X Deskphone SIP for 9601 IP telephone April 2013...
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Tracking presence information Using Avaya one-X ™ Deskphone SIP for 9601 IP telephone April 2013 Comments? infodev@avaya.com...
To dial the hotline number, lift your handset, or press SPEAKER. Alternatively, if you are using a headset, press HEADSET. The deskphone automatically dials the number that your system administrator has configured for you. ™ Using Avaya one-X Deskphone SIP for 9601 IP telephone April 2013...
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About Hotline Using Avaya one-X ™ Deskphone SIP for 9601 IP telephone April 2013 Comments? infodev@avaya.com...
1. Go to the Features screen. 2. Scroll to view the status of all the monitored stations. Note: The Team button screen remains active till you close the screen. ™ Using Avaya one-X Deskphone SIP for 9601 IP telephone April 2013...
Setting the ringtone for Team Button About this task For the Team button feature, you can assign a specific ringtone for the monitored extensions. Procedure 1. Press Avaya Menu. Using Avaya one-X ™ Deskphone SIP for 9601 IP telephone April 2013 Comments? infodev@avaya.com...
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2. Select Options & Settings > Screen & Sound Options > Team Button Ring Type. 3. ChageUse the right or left navigation keys to select the ringtone that you want to assign. 4. Press Save. ™ Using Avaya one-X Deskphone SIP for 9601 IP telephone April 2013...
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About Team Button Using Avaya one-X ™ Deskphone SIP for 9601 IP telephone April 2013 Comments? infodev@avaya.com...
Logging into your voice mail Procedure 1. To log in to your voice mail, press the Message button. 2. Follow the voice prompts from your voice mail system. ™ Using Avaya one-X Deskphone SIP for 9601 IP telephone April 2013...
Depending on how your system is administered, not all features shown here may be available to you. For detailed information about a feature, click its link in the Feature Name column. ™ Using Avaya one-X Deskphone SIP for 9601 IP telephone April 2013...
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76 Tracing a malicious call MCT Act page 78 Recording a call on page 78 Audix Record Making a priority call on page 79 Priority Call Using Avaya one-X ™ Deskphone SIP for 9601 IP telephone April 2013 Comments? infodev@avaya.com...
About this task Autodial numbers are frequently-called numbers in your office or organization, for example, a Help desk number. Your system administrator sets up Autodial numbers, but you can assign ™ Using Avaya one-X Deskphone SIP for 9601 IP telephone April 2013...
Use the Auto-Intercom feature to call a specific extension or intercom group. Procedure 1. Before dialing, scroll right from the Phone screen to access the Features menu. Using Avaya one-X ™ Deskphone SIP for 9601 IP telephone April 2013 Comments? infodev@avaya.com...
You must enter the telephone number where the calls are forwarded each time you use this feature. Procedure 1. If your deskphone is a 9601, 9608, or 9621, from the Phone screen, scroll right to access the Features menu. 2. Select Call Fwd Busy/No Ans.
Procedure 1. During an active call, scroll right from the Phone screen to access the Features menu. Using Avaya one-X ™ Deskphone SIP for 9601 IP telephone April 2013 Comments? infodev@avaya.com...
6. Scroll to Call Pickup Ring Type. 7. Select the ringtone using the right or left navigation keys. 8. To set the type of alerts for call pickup, select Call Pickup Indication. ™ Using Avaya one-X Deskphone SIP for 9601 IP telephone April 2013...
2. If necessary, scroll down to Extended Call Pickup and press OK or just press the corresponding line button. 3. Answer the call as you normally would. Using Avaya one-X ™ Deskphone SIP for 9601 IP telephone April 2013 Comments? infodev@avaya.com...
3. Press the number(s) that corresponds to the destination extension. 4. Press Enter or OK to activate the intercom call to that extension, where the call appearance identifies the incoming call with your name followed by ICOM. ™ Using Avaya one-X Deskphone SIP for 9601 IP telephone April 2013...
1. During an active call, scroll right from the Phone screen to access the Features menu. 2. If necessary, scroll down to OTR and press OK or just press the corresponding line button to start recording the call. Important: Using Avaya one-X ™ Deskphone SIP for 9601 IP telephone April 2013 Comments? infodev@avaya.com...
1. Scroll right from the Phone screen to access the Features menu. 2. If necessary, scroll down to Whisper Page and press OK or just press the corresponding line button. ™ Using Avaya one-X Deskphone SIP for 9601 IP telephone April 2013...
Using your Deskphone, you can now see whether an incoming or an outgoing call is encrypted. The secure status is indicated by the secure icon, a padlock, on the on the call status line. Using Avaya one-X ™ Deskphone SIP for 9601 IP telephone April 2013 Comments? infodev@avaya.com...
1. During an active call, scroll right from the Phone screen to access the Features menu. 2. Select the Extend Call feature. 3. Press OK to send the call to your cell phone. ™ Using Avaya one-X Deskphone SIP for 9601 IP telephone April 2013...
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4. Answer the call on your cell phone. The call remains active on your deskphone, so you can switch back to your deskphone at any time. Using Avaya one-X ™ Deskphone SIP for 9601 IP telephone April 2013 Comments? infodev@avaya.com...
Chapter 15: Using the Calendar If your administrator has set up the Exchange Integration option through Avaya Menu > Advanced ® Options, you can integrate the Microsoft Exchange Server calendar with your phone. When Exchange Calendar is active, the phone displays the Calendar label beneath your last call appearance on the phone screen.
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• To exit the calendar and return to the phone screen, press More again. • If you pressed More and want to re-display the previous set of softkeys, press More, and then press Exit. Using Avaya one-X ™ Deskphone SIP for 9601 IP telephone April 2013 Comments? infodev@avaya.com...
• Once the transition to a new server has occurred, bridged call appearances are available. Despite a "Log Bridged Calls" option setting of yes, bridged calls are not logged during failover but are available once the phone transitions to the alternate server. ™ Using Avaya one-X Deskphone SIP for 9601 IP telephone April 2013...
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“click to dial” links will not work until the phone transitions to the alternate server. • Transitions back to the normal server will restore all original functionality. Using Avaya one-X ™ Deskphone SIP for 9601 IP telephone April 2013 Comments? infodev@avaya.com...
If you press a button that is not allowed on a locked phone, an error beep sounds. ™ Using Avaya one-X Deskphone SIP for 9601 IP telephone April 2013...
3. To unlock your phone, press the Unlock softkey and enter the password you use for telephone login. Logging out of your deskphone extension Procedure 1. Press Avaya Menu. 2. Scroll down and select Log Out. Using Avaya one-X ™ Deskphone SIP for 9601 IP telephone April 2013 Comments? infodev@avaya.com...
Button labels, restoring to default labels ....editing ..............searching ............. selecting ............... Contacts ..............about ..............Calendar ............... adding a new contact ........... about ..............coverage ..............reminders ............. reviewing appointments on ........™ Using Avaya one-X Deskphone SIP for 9601 IP telephone April 2013...
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Forwarding ..............Logging out of your telephone extension ....a call ..............Forwarding calls ............about ..............malicious call tracing ..........Messages ............. Handset AGC ............. about ..............™ Using Avaya one-X Deskphone SIP for 9601 IP telephone April 2013...
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..............Parking calls ............... Transfer ..............Phone Screen on ringing ..........setting ..............Phone Screen Options on calling ....... setting ..............Phone Settings ............Unparking calls ............™ Using Avaya one-X Deskphone SIP for 9601 IP telephone April 2013...
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Visiting user, logging in as .......... Visual Alerts ............... configuring ............Whisper page ............. voice mail ..............WML browser, browser ..........sending an incoming call ........Voice mail, logging in ..........™ Using Avaya one-X Deskphone SIP for 9601 IP telephone April 2013...
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