Administering Voice Mail - Avaya 9601 Administering

Administering deskphone options
- Do not specify a display name that contains only numbers.
• value: Is the relative or an absolute URL of the audio file. URLs can include an equals sign (=).
If you include the equals sign, the system treats the first equals sign as the separator between
the display name and the URL. The system treats any subsequent equals signs after the first
sign as a part of the URL. Percent encode a comma if you use it in the URL.
Ensure that audio files must:
• Be single-channel WAV files.
• Have encoding as per ITU-T G.711 A-law or u-law PCM with 8-bit samples at 8 kHz or 16-bit
samples at 16 kHz.
• Have a maximum size of 512 KB.
• Have the combined size not more than 5 MB.
• Only contain ASCII characters in their file names.
For example,
SET RINGTONES "Steam Whistle=tones/swhistle.wav,Car Horn=tones/chorn.wav,Loud Burp=tones/
lburp.wav"
Related Links
Customizing ring tones

Administering voice mail

Use the settings file to configure the Messages button by setting the system parameter MSGNUM
to any dialable string. MSGNUM examples are:
• A standard telephone number the deskphone should dial to access your voice mail system,
such as AUDIX or Octel.
• A Feature Access Code (FAC) that is configured for the Feature "To Voice Mail" will allow the
user to transfer the active call directly to voice mail. FACs are supported only for QSIG-
integrated voice mail systems like AUDIX or Octel. QSIG is an enhanced signaling system that
allows the voice mail system and Communication Manager Call Processing to exchange
information.
When the user presses the Messages button on the deskphone, that number or FAC is
automatically dialed, giving the user one-touch access to voice mail.
The settings file specifies the deskphone number to be dialed automatically when the user presses
this button. The command is:
SET MSGNUM 1234
where 1234 is the Voice Mail extension (Communication Manager hunt group or VDN).
However, when the deskphone is in failover mode, the deskphone might need to dial a different
number to reach the voice mail system. Administer the parameter PSTN_VM_NUM to access the
voice mail system through the Message button, while the deskphone is in failover mode. For
Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP
102
on page 98
Comments on this document? infodev@avaya.com
August 2015