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Avaya 9601 Administering

9600 series
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Download this manual See also: Instruction Manual, User Manual
Administering Avaya 9601/9608/9611G/
9621G/9641G/9641GS IP Deskphones SIP
Release 7.0
Issue 2
August 2015

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  • Page 1 Administering Avaya 9601/9608/9611G/ 9621G/9641G/9641GS IP Deskphones SIP Release 7.0 Issue 2 August 2015...
  • Page 2 Avaya customers and other parties through the Avaya written consent of Avaya can be a criminal, as well as a civil offense Support website: http://support.avaya.com or such successor site as under the applicable law.
  • Page 3 Hosted Service notices and articles, or to report a problem with your Avaya product or Hosted Service. For a list of support telephone numbers and contact addresses, go to the Avaya Support website: http://support.avaya.com (or such successor site as designated by...
  • Page 4 This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. Trademarks All non-Avaya trademarks are the property of their respective owners. ® Linux is the registered trademark of Linus Torvalds in the U.S. and...

  • Page 5: Table Of Contents

    General parameters ................ 34 Server addresses and ports parameters ....................  39 Protocol-specific parameters ...................... 45 Dial plan parameters ...................... 46 Audio parameters .................. 46 Logging and debugging parameters ..................... 50 Upgrade related parameters August 2015 Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...
  • Page 6 Transmitted packets (source = SIP deskphone) ...................... 86 Network audio quality ...................... 86 About DNS addressing ........................ 87 About IEEE 802.1X .....................  88 802.1X supplicant operation .................. 89 Administering emergency numbers Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP August 2015 Comments on this document? infodev@avaya.com...
  • Page 7 Exchange .................. 117 Network progress tones overview Chapter 10: System Failover and Survivability.............. 122 ...................... 122 Supporting survivability ................ 123 Survivability configuration examples .............. 125 Surviveability hardware/software requirements August 2015 Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...
  • Page 8 User interface in failover/failback ................  135 User experience during failover transition ................ 137 User experience during stable failover .................. 138 User experience during failback .............. 139 User interface failover operation for features Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP August 2015 Comments on this document? infodev@avaya.com...

  • Page 9: Chapter 1: Introduction

    This document is intended for people who perform 9600 Series IP Deskphones system administration tasks such as backing up and restoring data and managing users. Related resources Documentation See the following related documents at http://support.avaya.com. August 2015 Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...
  • Page 10 Avaya Aura System Platform at a customer site. Administering ® Administering Avaya Aura Session See information about how to perform Avaya For people who ® ® Manager Aura Session Manager administration tasks perform Avaya Aura including how to use management tools,...
  • Page 11 Use this procedure to find product documentation on the Avaya Support website. Procedure 1. Use a browser to navigate to the Avaya Support website at http://support.avaya.com/. 2. At the top of the screen, enter your username and password and click Login.

  • Page 12: Support

    Introduction Support Go to the Avaya Support website at http://support.avaya.com for the most up-to-date documentation, product notices, and knowledge articles. You can also search for release notes, downloads, and resolutions to issues. Use the online service request system to create a service request.

  • Page 13: Chapter 2: 9600 Series Ip Deskphones Overview

    The series leverages the enterprise IP network and eliminates the need for a separate voice network. Avaya 9600 Series IP Deskphones offers high audio quality and customizability with low power requirements. With the high-performance models of this series that can operate in both the H.323 and the Session Initiation Protocol (SIP) environment, you can: •...

  • Page 14: 9600 Series Ip Deskphones Models

    Deskphone model Description 9601 The 9601 deskphone is SIP-only phone that provides a four-row monochrome display and two lines with dual red and green LEDs. The phone has a built in 10/100 Ethernet switch with a port for your personal computer or a laptop.

  • Page 15: Administrator Responsibilities

    • Manually entering the information by means of the deskphone dialpad using CRAFT procedures. • Administering the DHCP server. • Editing the configuration file on the applicable HTTP or HTTPS file server. August 2015 Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 16: Administration Methods

    • IP address is set through DHCP. • USE_DHCP parameter is set to 1 to assign a higher priority to DHCP. ® 2. Avaya Aura Session Manager. 3. Settings file. 4. DHCP. Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP August 2015 Comments on this document? infodev@avaya.com...

  • Page 17: Administration Checklist

    Ensure that the initial configuration Installing parameters are provisioned. Maintainin g Avaya 9601/960 8/9608G/ 9611G/ 9621G/ 9641G/ 9641GS Deskphon es SIP Related Links Administrative checklist on page 18 August 2015 Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 18: Administrative Checklist

    DHCP application. Administer Network Time Set values for Simple Server. Network Time Protocol (SNTP). HTTP/HTTPS server Install an HTTP/HTTPS installation. application on at least one Table continues… Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP August 2015 Comments on this document? infodev@avaya.com...
  • Page 19 Deskphones SIP documentation for more details. Allow user to modify Set different parameters in Options, if applicable the settings file. Related Links Administration Checklist on page 17 August 2015 Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 20: Chapter 3: Configuring Avaya Aura

    Communication Manager • Failover and survivable interoperability with the following SIP gateways: - Session Manager for survivable remote gateway - Avaya Secure Router 2330 and 4134 - Audiocodes MP-series analog and BRI gateways - IP Office The deskphone features depend on the Communication Manager and Session Manager configuration.

  • Page 21: Sip Deskphone Administration On Communication Manager

    SIP deskphone administration on Communication Manager Note: The 9601 and 9621G deskphone models do not support button modules and do not have an IEEE power switch. The following table contains the IEEE switch settings for the button modules: Deskphone One BM12...
  • Page 22 Message button. Mute alert One Touch Recording — Presence — Priority Call — Send All Calls Enable/Disable — SSH support Table continues… Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP August 2015 Comments on this document? infodev@avaya.com...

  • Page 23: Feature Button For The Stations

    DC. Add an auto-icom button, icom group #, DC. Autodial — Bridged Call Appearances — Busy Indicator — Call Appearances — Call Forward (all) — Table continues… August 2015 Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...
  • Page 24 Music on Hold — One Touch Recording — Priority Call — Send All Calls — Team button — Team button redirection override — Transfer (Attended) — Table continues… Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP August 2015 Comments on this document? infodev@avaya.com...

  • Page 25: Sip Deskphone Administration On Session Manager

    ® password to communicate with Session Manager, which communicates with Avaya Aura Communication Manager. For more information, see the following documents at the Avaya Support website: HTTP:// SUPPORT.AVAYA.COM/ • For information about the installation process, see Installing and Maintaining Avaya 9601/9608/9608G/9611G/9621G/9641G IP Deskphones SIP.

  • Page 26: About Controllers

    - Avaya Aura System Manager Release Notes About controllers ® A controller is a proxy server that routes the calls. A controller, such as Avaya Aura Session Manager, also works as a registrar and an interface between Communication Manager and deskphones.

  • Page 27: Chapter 4: Configuration Through The Dhcp Options

    Separate more than one IP address with commas with no intervening spaces. The deskphone supports DNS and the dotted decimal addresses. The deskphone attempts to resolve a non-ASCII-encoded dotted decimal IP address by checking the Table continues… August 2015 Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...
  • Page 28 Specifies the DHCP lease time. If this option is not received, the DHCPOFFER is not accepted. Assign a lease time of six weeks or greater. If this option has a value of Table continues… Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP August 2015 Comments on this document? infodev@avaya.com...
  • Page 29 Parameters such as HTTPSRVR and SIP_CONTROLLER_LIST support values with lengths up to 255 octets, but you must set shorter values when you are setting them through DHCP. August 2015 Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 30: Codes For Option 43

    DHCP lease expires, until a conflict with another device is detected. The system parameter DHCPSTD allows an administrator to specify that the device will either: • Comply with the DHCP standard by setting DHCPSTD to 1. Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP August 2015 Comments on this document? infodev@avaya.com...

  • Page 31: Parameter Configuration Through Dhcpack

    The siaddr parameter, if that parameter is non-zero IPADD The yiaddr parameter LOGSRVR Option 7, if received MTU_SIZE Option 26 NETMASK Option 1, if received Table continues… August 2015 Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 32: Dhcp Site-Specific Option

    802.1Q tagging mode. The default is 0 for automatic. L2QVLAN VLAN ID of the voice VLAN. The default is 0. PHY1STAT Controls the Ethernet line interface speed. The default is 1 for auto-negotiate. Table continues… Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP August 2015 Comments on this document? infodev@avaya.com...
  • Page 33 Destination TCP port used for requests to https server in the range of 0 to 65535. The default is 443, the standard HTTPS port. TLSSRVR IP addresses or DNS names of Avaya file servers used to download configuration files. Firmware files can also be downloaded using HTTPS. Note: Transport Layer Security is used to authenticate the server.

  • Page 34: Chapter 5: Configuration Through The Settings File

    Settings file overview You can administer the 9600 Series IP Deskphones centrally through the settings file that Avaya provides with the devices. The settings file is a text file that resides on a file server and contains configuration parameters.
  • Page 35 HTTPS, but a different server is used to download software files through HTTP, set the path of the Avaya server in the DHCP site- specific option, and set HTTPDIR again in the 46xxsettings.txt file with the appropriate path for the second server.
  • Page 36 • port is the optional port number. If you do not specify a port number, the system uses the following default values: - 5060 for UDP and TCP Table continues… Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP August 2015 Comments on this document? infodev@avaya.com...
  • Page 37 Numeric 5061 Specifies the default SIP port for secure message transfer through TLS. This is the listening port when SIP/TLS is used and dual socket is used with Avaya ® Aura Session Manager, that is, the CONNECTION_REUSE parameter is 0.
  • Page 38 Numeric 5005 Specifies the RTCP monitor port number. You can set this parameter only if the environment is not an Avaya environment. The range is from 0 to 65535. EXCHANGE_SERVER_LIST String Null Specifies a list of IP or DNS addresses for the ™...

  • Page 39: Protocol-Specific Parameters

    • 0: Operates in a mode to comply with the third- party standard SIP proxy provisioning SIPPING 19 features. • 1: Operates in Avaya environment mode provisioning SIP and AST features and using PPM to download, back up, and restore operations.
  • Page 40 Parameter Type Default Description value TCP_KEEP_ALIVE_TIME Integer Specifies the TCP Keep Alive timer. This time interval is the time for which the deskphone waits Table continues… Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP August 2015 Comments on this document? infodev@avaya.com...
  • Page 41 RTCP Block Type 7 is the VoIP Metrics Report Block, which is an extension of the RTCP packet information. Table continues… August 2015 Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...
  • Page 42 Specifies the cryptosuite and session parameters for media encryption. You can assign maximum of three comma-separated values from the following list: • 1: aescm128-hmac80. • 2: aescm128-hmac32. • 3: aescm128-hmac80-unauth. Table continues… Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP August 2015 Comments on this document? infodev@avaya.com...
  • Page 43 SCEP certificate request. The values can either be $SERIALNO or $MACADDR. If the value includes the string "$SERIALNO”, that string will be replaced by the phones serial number. Table continues… August 2015 Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...
  • Page 44 If the value contains $SERIALNO, $SERIALNO is replaced by the value of SERIALNO,. If the value contains $MACADDR, $MACADDR is replaced by the value of MACADDR without the colon separators. Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP August 2015 Comments on this document? infodev@avaya.com...

  • Page 45: Dial Plan Parameters

    PHNEMERGNUM String Null Specifies the emergency number. ENABLE_REMOVE_PSTN_A Numeric Specifies whether to enable the removal of the PSTN CCESS_PREFIX access prefix. Assign 0 or 1. Table continues… August 2015 Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 46: Audio Parameters

    Assign one of the following values: • 3: Error • 4: Warning • 5: Notice • 6: Informational Table continues… Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP August 2015 Comments on this document? infodev@avaya.com...
  • Page 47 CONFERENCE, CONFIG, CONFIG_MULTI, CONTACT, CORE, DATETIME, DAVDATA, DEVICE, DHCP, DIAL, EEPROMDATA, ENCRYPT, EXTAPP, FAILOVER, FAVORITE, HISTORY, HTTP, KERNEL, LLDP, LOCALDATA, MEDIA, MEDIAAUDIOCODING, MEDIAAUDIODEVICE, MEDIAAUDIOMIXERCLIENT, MEDIAAUDIOMIXERSERVER, Table continues… August 2015 Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...
  • Page 48 • 0: Disabled. Requires an explicit username and password. • 1: Enabled. To see the previous username and password, enter or tap the pound (#) key. Table continues… Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP August 2015 Comments on this document? infodev@avaya.com...
  • Page 49 SLA Mon server. ™ SLMSTAT Integer Specifies whether the SLA Mon agent will be enabled. Assign one of the following values: • 0: Disabled • 1: Enabled August 2015 Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 50: Upgrade Related Parameters

    Specifies the interval in seconds over which downloading attempts is randomized during background downloads. Assign one of the following values: • 0: No randomization. • 1–32767: Randomization. Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP August 2015 Comments on this document? infodev@avaya.com...

  • Page 51: Configuration Parameters

    • 0: Disabled • 1: Enabled BRANDING_VOLUME Integer Specifies the level of the Avaya audio brand. Assign one of the following values: • 1: 12 db below nominal • 2: 9 db below nominal • 3: 6 db below nominal •...

  • Page 52: Port Ranges Parameters

    64511 Specifies the width of port range to be used for SIP signaling independent, if TCP or TLS over TCP. The range is from 32 to 64511. Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP August 2015 Comments on this document? infodev@avaya.com...

  • Page 53: Audio Operation And Quality Monitoring

    General and phone application timer Parameter Type Default Description value REGISTERWAIT Integer Specifies the interval in seconds for next reregistration to SIP server. The range is 30 to 86400. Table continues… August 2015 Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 54: Deskphone Interface Settings Parameters

    Specifies the style of classic ringtone that the device offers. Assign one of the following values: • 0: For North American ringtones. • 1: For European ringtones. Table continues… Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP August 2015 Comments on this document? infodev@avaya.com...

  • Page 55: Audio Settings

    • 3: To set the audible alerting to zero. PHNNUMOFSA Integer Specifies the number of session appearances that the device supports while operating in a non-Avaya environment. The range is from 1 to 10. ENHDIALSTAT Integer Specifies the enhanced local dialing status. Assign one of the following values: •...

  • Page 56: Display Settings

    From or Contact headers as done for a normal, non-private call. • 1: Enabled. The responsibility for privacy is with the endpoint, the endpoint displays the localized string as Restricted. Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP August 2015 Comments on this document? infodev@avaya.com...
  • Page 57 Date and time settings Parameter Type Default Description value TIMEFORMAT Integer Specifies the time format. Assign one of the following values: • 0: For AM and PM format. Table continues… August 2015 Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 58: Network Parameters

    • 0: Destination Unreachable messages will not be transmitted. • 1: Destination Unreachable messages will only be transmitted for the UDP port in the range of 33,434 to 33,523. Table continues… Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP August 2015 Comments on this document? infodev@avaya.com...
  • Page 59 Settings app and the user cannot change it. • 1: The Wi-Fi menu option is enabled in the Settings app and the user can change it to enable or disable the Wi-F. Table continues… August 2015 Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 60: Ethernet Parameters

    Specifies whether tags are stripped from frames forwarded to PHY2. Assign one of the following values: • 0: Remove tags from frames forwarded to PHY2. Table continues… Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP August 2015 Comments on this document? infodev@avaya.com...

  • Page 61: Qos Parameters

    Specifies the differentiated Services Code Point for signaling. The range is from 0 to 63. DSCPVID Numeric Specifies the differentiated Services Code Point for video. The range is from 0 to 63. August 2015 Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 62: Vlan Parameters

    Specifies the IEEE 802.1X operational mode for Ethernet interface. Assign one of the following values: • 0: PAE multicast pass-through without proxy Logoff. • 1: PAE multicast pass-through with proxy Logoff. Table continues… Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP August 2015 Comments on this document? infodev@avaya.com...

  • Page 63: Account And Password Parameters

    Specifies the handling of Presence ACL updates. When a watcher list is received (presence.winfo NOTIFY) which contains one or more watchers with the pending status, the value of this parameter Table continues… August 2015 Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...
  • Page 64 The value of this parameter is used if the ALLOW_DND_SAC_LINK_CHANGE is set to 0. Assign one of the following values: • 0: Enabling DND will not enable SAC • 1: Enabling DND will enable SAC Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP August 2015 Comments on this document? infodev@avaya.com...

  • Page 65: Microsoft Exchange Parameters

    NULL Specifies the URL of a WML page to be displayed by default in the WML browser. You can link the browser home page to the Avaya menu to include the browser option. WMLPROXY NULL Specifies a HTTP proxy server...
  • Page 66 URL specified in WMLIDLEURI. Valid values are 1 to 999 WMLIDLEURI NULL URL of the web page to be displayed after idle time is reached. Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP August 2015 Comments on this document? infodev@avaya.com...

  • Page 67: Chapter 6: Configuration Through Lldp

    The 9600 Series IP Deskphones initiates LLDP after receiving an LLDPDU message from an appropriate system. Once initiated, the devices send an LLDPDU every 30 seconds with the contents described in LLDPDU transmitted by the SIP devices. August 2015 Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 68: Lldpdu Transmitted By The Deskphones

    File Server File Server IP Address. Subtype = 6. Avaya Proprietary 802.1Q Framing 802.1Q Framing = 1 if tagging or 2 if not. Basic Mandatory End-of-LLDPDU Not applicable. Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP August 2015 Comments on this document? infodev@avaya.com...

  • Page 69: Tlv Impact On System Parameter Values

    If the DSCP value in the TLV is not zero, and if the Application Type is 2 (Voice Signaling), DSCPSIG is set to the DSCP value in the TLV. Table continues… August 2015 Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...
  • Page 70 Network Policy (Voice) TLV. POE_CONS_ Proprietary - PoE If the value of POE_CONS_SUPPORT is "1", SUPPORT Conservation Level POE_CONS_MODE is set to the level requested in the TLV. Request TLV Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP August 2015 Comments on this document? infodev@avaya.com...

  • Page 71: Chapter 7: Security

    For troubleshooting the deskphones, the deskphones support SSH and a secure password assignment mechanism for the Avaya professionals to login to the deskphones remotely and perform the required operations remotely in a secure environment.

  • Page 72: Certificate Management

    • Ethernet 802.1x EAP-TLS: Uses the trusted certificates. The identity certificate generated using SCEP is used as it is required for authentication. Enterprises can set up their own certificate authority (CA) and replace the default Avaya root certificates with their trusted certificates. The certificates issued by CA must be configured in the settings file when the 9600 Series IP Deskphones is registered with the enterprise.

  • Page 73: Secure Installation Configuration

    The range is from 1024 to 2048. MYCERTRENEW Numeric Specifies the percentage used to calculate the renewal time interval out of the device certificate’s Validity Object. Table continues… August 2015 Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...
  • Page 74 VLAN or the tagged packets from the computer are forwarded to the data VLAN. Tagged packets from computers on VLANs other than the data VLAN are blocked. Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP August 2015 Comments on this document? infodev@avaya.com...

  • Page 75: Chapter 8: Administering Deskphone Options

    VLAN priority. Important: VLAN tags are always removed from frames that egress or go out of the secondary Ethernet interface because many PCs will ignore tagged frames. August 2015 Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 76: The Vlan Default Value And Priority Tagging

    VLAN (0). • If L2Q=0 and the VLANTEST timer expires because the phone has not received a DHCPOFFER, the phone sets L2QVLAN=0 and transmits DHCP messages without tagging. Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP August 2015 Comments on this document? infodev@avaya.com...

  • Page 77: Vlan Separation Rules And Related Parameters

    VLAN on which VLANTEST has expired. For more information on the Reset procedure, see Installing and Maintaining Avaya IP Deskphones 9608/9608G/9611G/9621G/9641G/9641GS H.323. The phone ignores any VLAN ID administered on the call server if a non-zero VLAN ID is administered either by LLDP, manually, through DHCP, or through the settings file.
  • Page 78 Ethernet interface or to the deskphone as determined by the forwarding logic of the Ethernet switch, but the tag will still Table continues… Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP August 2015 Comments on this document? infodev@avaya.com...

  • Page 79: Administering Display Language Options

    All software downloads include language files for 13 more languages. Administrators can specify from one to four languages for each phone to replace English. Users can then select the language in which the phone displays messages. August 2015 Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...
  • Page 80 LANGLARGEFONT and available, the Text Size option is visible on the Screen and Sounds Options screen. To download a language file or to review pertinent information, go to the Avaya Support website. Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP August 2015 Comments on this document? infodev@avaya.com...

  • Page 81: Push Server

    Push server Note: Specifying a language other than English in the configuration file has no impact on Avaya Communication Manager settings, values, or text strings. Push server The Push feature requires a trusted push server. The push server administration must conform to the requirements in 9600 Series IP Telephone Application Programmer Interface (API) Guide.

  • Page 82: Ip Address And Settings Reuse

    Administering deskphone options For more information, see the following documents at the Avaya Support website http:// support.avaya.com: • For information about the IP Network Region screen, see Administering Network Connectivity ® on Avaya Aura Communication Manager at the Avaya Support website: http:// support.avaya.com.

  • Page 83: Ping And Traceroute

    The number used in the Packets that the HTTP Source Port field of the client of the deskphone packets that the HTTP receives client of the deskphone sends Table continues… August 2015 Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...
  • Page 84 The number used in the Received SNTP Source Port field of the messages SNTP query that the deskphone sends Received SNMP messages Related Links TCP and UDP ports on page 83 Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP August 2015 Comments on this document? infodev@avaya.com...

  • Page 85: Transmitted Packets (Source = Sip Deskphone)

    RTCP packets PORTAUD is even) or transmitted to an RTCP PORTAUD – 1 (if monitor PORTAUD is odd) System-specific Any unused port number Transmitted signaling protocol packets August 2015 Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 86: Network Audio Quality

    LAN, like topology, loading, and QoS administration. This information gives the user an idea of how network conditions affect the audio quality of the current call. Avaya assumes you have more detailed tools available for LAN troubleshooting.

  • Page 87: About Ieee 802.1X

    • When DOT1XSTAT = 2, Supplicant operation is enabled and responds to received unicast and multicast EAPOL messages. Note: If the Ethernet line interface link fails, the 802.1X Supplicant, if enabled, enters the Disconnected state. August 2015 Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 88: 802.1X Supplicant Operation

    The phone in this scenario gains access to the network without authentication. Some switches support authentication of multiple devices connected through a single switch port. This operation is known as multi-supplicant or MAC-based operation. These switches usually send Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP August 2015 Comments on this document? infodev@avaya.com...

  • Page 89: Administering Emergency Numbers

    Speakerphone is disabled, it becomes the default path when the user presses the Emerg softkey. The Avaya Menu administration file The Avaya Menu administration file contains parameters to customize Avaya Menu and to view Web links on Avaya Menu. You can administer up to eight Web links. August 2015 Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...
  • Page 90 Administering deskphone options To customize Avaya Menu, you need to: • Create the Avaya Menu Administration file named AvayaMenuAdmin.txt and configure appropriate parameters. • Set the AMADMIN parameter in the settings file to point to the HTTP server location where you save the AvayaMenuAdmin.txt file.
  • Page 91 AvayaMenuAdmin.txt file. Example ############################################################ ## AVAYA MENU CONFIGURATION FILE TEMPLATE ## ############################################################ ## This file is to be used as a template for configuring Avaya Main ™ ## Menu. See the LAN Administrators Guide nd the Avaya one-X Deskphone ™...

  • Page 92: Group Parameter For Customized User Groups

    CRAFT menu and specify which GROUP number to use. The GROUP System value can only be set on a deskphone-by-deskphone basis. For more information, see Installing and Maintaining Avaya 9601/9608/9608G/9611G/9621G/ 9641G IP Deskphones SIP • Once the GROUP assignments are in place, edit the settings file to allow each deskphone of the appropriate group to download its proper settings.

  • Page 93: Administering Settings At The Deskphone

    ## {specify settings common to all Groups} Administering settings at the deskphone The document Installing and Maintaining Avaya 9601/9608/9608G/9611G/9621G/9641G IP Deskphones SIP explains in details how to use the local administrative procedures on the deskphone for administration. The local procedures that you can administer on 9600 Series IP Deskphones are: •...

  • Page 94: Administering Enhanced Local Dialing

    For example, "011" for the United States. • PHNLD - The digit dialed to access public network long distance trunks on the Communication Manager call server. Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP August 2015 Comments on this document? infodev@avaya.com...

  • Page 95: Setting The Dial Plan On Sip Deskphones

    • - = any one digit between the bounds within the brackets, inclusive, is a match • + = the character following the + can repeat 0 or more additional times, for a valid match August 2015 Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...
  • Page 96 Example 1 - Setting the parameter configuration: • SET ENHDIALSTAT 2 • SET PHNOL 27 • SET PHNCC 1 • SET PHNDPLENGTH 7 • SET PHNLDLENGTH 11 Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP August 2015 Comments on this document? infodev@avaya.com...

  • Page 97: Setting The Date And Time On Sip Deskphones

    • The instant messages that the user sends from and receives on the deskphone. The user can select to seeat the same time: • All Calls • Answered Calls • Missed Calls August 2015 Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 98: Call Treatment In A Logged Out State And Busy Call Appearances

    The deskphone then saves the ring tone that the user selected in PPM. Ring tones for external, internal, priority, and intercom calls (distinctive ringing) are combinations of specified frequency, Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP August 2015 Comments on this document? infodev@avaya.com...

  • Page 99: Korean Ring Tones

    EXTEND_RINGTONE parameter in the settings file with the names of the Korean tones you want available to the user. For example, to replace all the Avaya classic ring tones with the Korean ring tones, set the EXTEND_RINGTONE parameter to Korean ring tone XML files as follows: SET EXTEND_RINGTONE = KoreanRT1.xml,KoreanRT2.xml,KoreanRT3.xml,KoreanRT4.xml,...
  • Page 100 Note Pulse State The pulse state has two possible settings - On or Off Table continues… Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP August 2015 Comments on this document? infodev@avaya.com...

  • Page 101: Downloadable Ring Tones

    - Specify the display name that has the length that your deskphone can display. If the length of the display name exceeds the specified limit of your deskphone, the deskphone truncates the name. August 2015 Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 102: Administering Voice Mail

    Administer the parameter PSTN_VM_NUM to access the voice mail system through the Message button, while the deskphone is in failover mode. For Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP August 2015 Comments on this document? infodev@avaya.com...

  • Page 103: Administering Headset Profiles

    Presence is a feature that indicates the availability status of a contact. The deskphone periodically ® publishes its own presence status and retrieves the presence status of a contact from Avaya Aura Presence Services. Presence services facilitates aggregation of presence information collected from the following resources: ®...

  • Page 104: Presence Profile

    46xxsettings file supports the use of only one presence server address. Using presence profile is an efficient method to ensure that a user is connected to the appropriate presence server. For ® information about configuring a presence profile, see Administering Avaya Aura Presence Services.

  • Page 105: Error Conditions

    Quality of Service (QoS), server administration, and other issues affect user perception of the IP deskphone performance. Installing and Maintaining Avaya 9601/9608/9608G/9611G/9621G/9641G IP Deskphones SIP contains troubleshooting information about potential issues after the deskphones are installed. User guides of specific deskphone models also contain troubleshooting information about issues with specific IP deskphone applications.

  • Page 106: Chapter 9: Customizing 9600 Series Ip Deskphones

    • Supervisor assist • Service observe • QStats • Interruptible AUX work For detailed information on all the Call Center features, see Using Avaya 96X1 SIP Agent ® ® Deskphones with Avaya Aura Call Center Elite, and Administering Avaya Aura Call Center Elite, available on the Avaya support Website www.avaya.com/support.

  • Page 107: Applications And Features Provisioning

    Options & PROVIDE_O If enabled, the deskphone displays the Options & Settings menu option in Settings menu PTIONS_SCR the Avaya menu or Home Screen. If disabled, the deskphone does not option Table continues… August 2015 Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP...

  • Page 108: Team Button Overview

    Options & Settings menu. Network PROVIDE_NE If enabled, the deskphone displays the Network Information menu option in Information TWORKINFO the Avaya menu or Home Screen. If disabled, the deskphone does not menu option _SCREEN display the Network Information menu option. Logout menu PROVIDE_LO...

  • Page 109: Team Button Parameters

    Team Buttons. Valid values are 1 to 8. TEAM_BUTTON_RING_TYPE_P NULL Specifies a list of name-value ER_BUTTON pairs that indicate default ring tones. Related Links Team Button overview on page 108 August 2015 Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 110: Direct Transfer

    Insert a section title Insert content for the first section. Insert a section title Insert content for the first section. Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP August 2015 Comments on this document? infodev@avaya.com...

  • Page 111: Enhanced Call Forward

    • Use conference and transfer features. Bridging on to a call at other registered devices and invoking a transfer drops the call from all devices after the transfer completes. August 2015 Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 112: Advanced Call Conference

    In collaboration with the Avaya Aura Conferencing server and Communication Manager, SIP ® release 6.5 provides advanced call conference features to the end user.Avaya Aura Conferencing 7.0 is the minimum requirement to support advanced conferencing. See the following table for a...

  • Page 113: Setting The Background Logo

    SET LANGLARGEFONT "Mlf_Englarge.xml" Setting the background logo About this task Use the following procedure to set a customized background logo. Deskphone models 9601, 9608, and 9608G do not support a background logo. Before you begin Ensure that you have set the parameter LOGOS in the settings file.

  • Page 114: Creating And Using Localized Language Files

    • You must have administrative rights to store and access the file on the HTTP server. Procedure 1. Download the Language localization tool file from support.avaya.com. 2. Open the Language localization tool on your computer. 3. Enter the details of the required translation. See Language localization tool field-descriptions for information about the fields.

  • Page 115: Language Localization Tool Field Descriptions

    WML browser overview 9600 Series IP Deskphones have an built-in WML browser application. Users can see the browser application listed in the Home screen of Avaya menu, if the deskphone is administered to include the WML browser. WML browser feature comparison The following table shows a comparison of different features of the WML browser across the deskphone models.

  • Page 116: Administering The Wml Browser

    Administering the WML browser Procedure To administer the WML browser, configure the WML browser related parameters in the 46xxsettings file. Related Links WML browser parameters on page 65 Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP August 2015 Comments on this document? infodev@avaya.com...

  • Page 117: Integrating Microsoft ® Exchange

    • Credentials • Display preferences • Calender data Users can modify or delete contacts that are saved in PPM. Avaya SIP deskphones do not support the presence tracking feature for the Exchange contacts. Related Links Microsoft Exchange parameters on page 65...
  • Page 118 • China (PRC) • Colombia • Costa Rica • Croatia • Cyprus • Denmark • Ecuador • El Salvador • Egypt • Finland • France • Germany Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP August 2015 Comments on this document? infodev@avaya.com...
  • Page 119 • Kuwait • Lebanon • Liechtenstein • Macedonia • Malaysia • Mexico • Moldova • Morocco • Myanmar • Netherlands • New Zealand • Nicaragua • Nigeria Norway August 2015 Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...
  • Page 120 • Slovakia • Slovenia • Spain • South Africa • Sri Lanka • Swaziland • Sweden • Switzerland • Syria • Taiwan • Tanzania • Thailand • Turkey Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP August 2015 Comments on this document? infodev@avaya.com...
  • Page 121 Network progress tones overview • Ukraine • United Arab Emirates • United Kingdom • Urugua • USA • Venezuela • Vietnam • Yemen • Zimbabwe August 2015 Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 122: Chapter 10: System Failover And Survivability

    The following secondary gateways are supported: • Avaya Secure Router 2330 and 4134 • Audiocodes MP-series analog and BRI gateways; Audiocodes MP-series using SIP over UDP, TCP or TLS for signaling and RTP or SRTP for media •...

  • Page 123: Survivability Configuration Examples

    Configuration Example 1 SIP software Release 6.0 and later offers simultaneous registration with multiple controllers, and improved feature availability during and after failover to a secondary controller. August 2015 Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...
  • Page 124 Multiple controllers improve on survivability over a single controller. Related Links Survivability configuration examples on page 123 Configuration Example 3 Minimal surviveability using a single controller for failover. Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP August 2015 Comments on this document? infodev@avaya.com...

  • Page 125: Surviveability Hardware/Software Requirements

    Configuring survivability page 125) in the 46xxsettings file. 2. Provision the gateway per the Application Notes, available on the Avaya support Web site. 3. Load the latest SIP Release software and associated files on the file server. 4. Reboot all registered phones from SES/SM.

  • Page 126: Setting A Controller Via The User Interface

    Monitored Controllers. • DISCOVER_AVAYA_ENVIRONMENT - Determines whether the phone operates in a mode to comply with the Avaya environment mode (provision of SIP/AST features and use of PPM for download and backup/restore). • ENABLE_REMOVE_PSTN_ACCESS_PREFIX - Enables the removal of the PSTN access prefix from collected dial strings when the phone is communicating with a non-AST controller.

  • Page 127: Controller Determination And Survivability Activity

    • If the administrator is at the Login screen and no controller has been set, a controller can be ™ set at the CRAFT (local administrative procedures) menu, as described in the Avaya one-X Deskphone SIP Installation and Maintenance Guide for 9608, 9611G, 9621G, and 9641G Deskphones (Document Number 16-603604).

  • Page 128: Determine Which Monitored Controllers Are Available

    SIP registration with the highest priority Available Controller; the number of Available Controllers that the phone simultaneously registers with is the Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP August 2015 Comments on this document? infodev@avaya.com...
  • Page 129 If it gets any failure response other than “489 Bad Event” for any of the refresh SUBSCRIBE messages, it removes that subscription and re-establishes a subscription for that event package. August 2015 Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 130: Ast Feature Determination

    Telephony) feature set or not. The phone sends a SUBSCRIBE request to the active controller for the “Feature Status Event Package” (avaya-cm-feature-status). If the request succeeds, the phone proceeds with PPM Synchronization. If the request is either rejected, is proxied back to the phone, or does not receive a response, the deskphone assumes that AST features are not available.

  • Page 131: Ppm Synchronization

    SIP network elements such as phones and proxy servers as well as the traditional network elements like routers and DNS servers. The endpoint detects a failure within August 2015 Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...
  • Page 132 The message “Limited phone service” also displays during failover transition from one Session Manager server to another when the subscriptions have not yet Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP August 2015 Comments on this document? infodev@avaya.com...
  • Page 133 Most features on the Feature menu will not be available. Favorite features are not available during failover. • Once the transition to a new server has occurred, changes to Avaya (A) Menu options can be made/saved during failover. Note that any new or changed settings for these options will become effective when the phone fails back to its original server.

  • Page 134: About The User Interface/Failover Experience

    The user interface experiences described below expand upon the information provided in Failover/ failback behavior on page 131. User guides for each deskphone model also provide this information in a “user-friendly” format. Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP August 2015 Comments on this document? infodev@avaya.com...

  • Page 135: User Interface In Failover/Failback

    Normal mode with SES/SM as the active controller. Any cached changes (for example, to Contacts or other Avaya Menu options and settings) are updated to the PPM once the phone is registered back to the primary controller.
  • Page 136 Changes to applications other than Contacts, for example, Speed Dial, are cached and are updated by whichever PPM with which the phone successfully registers. Any changes made under the Avaya menu Options & Settings take place (including the Home Screen) immediately.

  • Page 137: User Experience During Stable Failover

    “Contact cannot be saved.” Selecting a contact or pressing the Call softkey produces an error beep and the Prompt Line displays “Limited phone service.” All screens are visible. Any changes made under the Avaya menu Options & Settings take place on all screens (including the Home Screen) immediately. All changes other than Contacts are cached and are updated to the PPM with which the phone successfully registers.

  • Page 138: User Experience During Failback

    Any of the more extensive survivability configurations (for example, moving subscriptions to a secondary SM/BSM for simultaneous registration) allow access to the Avaya Menu and updates to Options & Settings. Likewise, Contacts can be accessed and updated. • CRAFT changes may be made and are saved locally on the phone.

  • Page 139: User Interface Failover Operation For Features

    About the user interface/failover experience • Users can access and update Avaya Menu/Home Screen options. Related Links About the user interface/failover experience on page 134 User interface failover operation for features Feature Normal Operation with Failover Operation with a Communication Manager...
  • Page 140 Hold recall Transfer recall Busy indicator One-button dial - Yes Busy indicator - No Message waiting indicator Related Links About the user interface/failover experience on page 134 Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP August 2015 Comments on this document? infodev@avaya.com...
  • Page 141 Failover, User Experience for Transitions ......135 administrative ............... Failover/Failback, User Interface in ........codes for Option 43 ............. Failover/Failback Behavior ..........Communication Manager Failover Experience, User Interface ........August 2015 Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...
  • Page 142 Communication Manager ....Network progress tones .............117 administration on Session Manager ......SNMP activation ..............supplicant operation, 802.1X ..........support .................12 supported SIP environments ..........Option 43 codes ..............30 Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP August 2015 Comments on this document? infodev@avaya.com...
  • Page 143 VLAN separation rules ............78 VLAN separation rules and related parameters ....77 VLAN tagging ...............75 WML browser, 46xxsettings ..........65 WML browser, administering ........115, WML browser, parameters ..........August 2015 Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

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