Avaya 9601 Instructions Manual
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Avaya 9601 Instructions Manual

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Using Avaya 9601 IP Deskphone SIP
Release 6.3
Issue 2
November 2013

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Summary of Contents for Avaya 9601

  • Page 1 Using Avaya 9601 IP Deskphone SIP Release 6.3 Issue 2 November 2013...
  • Page 2 Product provided by Avaya including the selection, arrangement and statement or content provided on these sites and does not necessarily design of the content is owned either by Avaya or its licensors and is endorse the products, services, or information described or offered protected by copyright and other intellectual property laws including the within them.
  • Page 3 See the Avaya Support website: http://support.avaya.com for product notices and articles, or to report a problem with your Avaya product. For a list of support telephone numbers and contact addresses, go to the Avaya Support website: http://support.avaya.com, scroll to the bottom of the page, and select Contact Avaya Support.
  • Page 4 Using Avaya 9601 IP Deskphone SIP November 2013 Comments? infodev@avaya.com...

  • Page 5: Table Of Contents

    Contents Chapter 1: Introduction to the 9601 SIP Deskphone............Overview..............................10 Scrolling and navigation..........................12 About icons............................... 12 Call history icons..........................13 Presence icons..........................13 Administrative messages.......................... 14 Telephone stand............................15 Viewing network information........................15 Chapter 2: Avaya Menu...................... Using options and settings........................17 Setting the Phone Screen on calling....................
  • Page 6 Clearing all call history entries........................59 Turning off call history..........................59 Chapter 10: Tracking presence information..............Chapter 11: About Hotline....................Chapter 12: About Team Button..................Viewing the status of monitored stations....................65 Using Avaya 9601 IP Deskphone SIP November 2013...
  • Page 7 Chapter 17: Locking and logging in to and logging out of your deskphone....Logging in to your deskphone........................89 Locking and unlocking your telephone...................... 89 Logging out of your deskphone extension....................90 Index............................. Using Avaya 9601 IP Deskphone SIP November 2013...
  • Page 8 Using Avaya 9601 IP Deskphone SIP November 2013...

  • Page 9: Chapter 1: Introduction To The 9601 Sip Deskphone

    Chapter 1: Introduction to the 9601 SIP Deskphone Your deskphone provides many features that include: • Viewing and managing your calls, call logs, and contacts list • Customizing your deskphone • Accessing your voice mail • Using integrated WML browser Your administrator might not have configured all functions and features described in this user guide.

  • Page 10: Overview

    The following section describes the display, keys, buttons, and the associated features that are available on the deskphone. Figure 1: A 9601 deskphone The following table provides descriptions of buttons and features of the 9601 deskphones. Name Description Message waiting...
  • Page 11 Press Contacts to view the entries in your contact list. History Press History to view the history of your outgoing, incoming, and missed calls. Press Avaya Menu to configure options and settings, Avaya Menu access the browser, log out, or view network information.

  • Page 12: Scrolling And Navigation

    Introduction to the 9601 SIP Deskphone Name Description Press Speaker to use the speakerphone. To take a call Speaker off speakerphone, lift the handset or press Headset . Headset Press Headset to use the headset if connected. Note: Only HIS headset cords are compatible with your phone.

  • Page 13: Call History Icons

    Answered call Indicates that you have answered the call. Outgoing call Indicates that you have made the call. Presence icons The following icons indicate the presence status of a contact. Using Avaya 9601 IP Deskphone SIP November 2013...

  • Page 14: Administrative Messages

    Introduction to the 9601 SIP Deskphone Icon Name Description Available Indicates that the contact is available, that is, the contact is registered or logged in, and the phone of the contact is in an idle state. Phone in use Indicates that the contact is currently using the phone.

  • Page 15: Telephone Stand

    Viewing network information Your system administrator might ask you to check certain phone or network settings to investigate problems. You can obtain network information from the Avaya Menu. Network Information has seven different screens for viewing the options:Audio parameters, IP (Internet Protocol) parameters, Quality of Service, Interfaces, .
  • Page 16 Introduction to the 9601 SIP Deskphone Using Avaya 9601 IP Deskphone SIP November 2013 Comments? infodev@avaya.com...

  • Page 17: Chapter 2: Avaya Menu

    Web-based applications, get information about your phone and network settings, and log out. When you press Avaya Menu , you see one of the following menus, depending on how your administrator has set up your system and on the applications available to you: Note: The menus and sub-menus that appear depend on how your extension was administered.

  • Page 18: Setting The Phone Screen On Calling

    Set Phone Screen on Calling to Yes to automatically display the Phone screen when you place a call. Procedure 1. Press Avaya Menu. 2. Select Options & Settings... 3. Press Select or OK. 4. Select Call Settings. Using Avaya 9601 IP Deskphone SIP November 2013 Comments? infodev@avaya.com...

  • Page 19: Displaying The Phone Screen When You Get An Incoming Call

    3. Press Select or OK. 4. Select Call Settings. 5. Press Select or OK. 6. Select Display Call Timers. 7. Press Change or OK or use the Left/Right arrows to change the setting. 8. Press Save. Using Avaya 9601 IP Deskphone SIP November 2013...

  • Page 20: Setting Redial Options

    2. Select Options & Settings. 3. Select Call Settings. 4. Select Visual Alerting. 5. Press Change or OK or use the Right/Left arrows to turn Visual Alerting on or off. Using Avaya 9601 IP Deskphone SIP November 2013 Comments? infodev@avaya.com...

  • Page 21: Setting The Audio Path

    Edit dialing may not be available to you, depending on how your system is administered. Procedure 1. Press Avaya Menu. 2. Select Options & Settings... 3. Press Select or OK. 4. Select Call Settings. 5. Press Select or OK. 6. Select Dialing options. Using Avaya 9601 IP Deskphone SIP November 2013...

  • Page 22: Setting Up Speed Dialing

    Use this task to create a list of favorite contacts or features for quick access. You can include up to nine favorite items in the favorite list. Procedure 1. Press Avaya Menu. Using Avaya 9601 IP Deskphone SIP November 2013 Comments? infodev@avaya.com...

  • Page 23: Gaining Access To The Favorite List

    If the label you want to edit is on the Features menu, scroll right to access the Features menu, and select the label you want to edit. If the label you want to edit is Using Avaya 9601 IP Deskphone SIP November 2013...

  • Page 24: Adjusting The Contrast Of The Display

    The first softkey indicates the other ring tone category, to allow you to switch between categories. 7. Press Change to move from one ring tone to the next. Using Avaya 9601 IP Deskphone SIP November 2013 Comments? infodev@avaya.com...

  • Page 25: Setting A Ring Tone For Incoming Forwarded Calls

    1. Press Avaya Menu . 2. Press Select to select Options & Settings > Screen & Sound Options > Team Button Ring Type. 3. Press Change to select the required ring tone. Using Avaya 9601 IP Deskphone SIP November 2013...

  • Page 26: Setting A Call Pickup Ring Tone

    3. Press Change to select one of the following: • Audible: Provides an audio alert. • Visual: Provides a visual alert. • Both: Provides both audio alert and visual alert. • None: Provides no call pickup alert. Using Avaya 9601 IP Deskphone SIP November 2013 Comments? infodev@avaya.com...

  • Page 27: Turning Button Click Sounds On And Off

    4. Select Screen & Sound Options. 5. Press Select or OK. 6. Select Error Tones. 7. Press Change or OK or use the Right/Left arrows to turn error tones on or off. 8. Press Save. Using Avaya 9601 IP Deskphone SIP November 2013...

  • Page 28: Setting Key Repeat Delay

    4. Select Language & Region. 5. Press Select or OK. 6. Select Language. 7. Select a display language. 8. Press Select or OK. 9. Press Yes to confirm the selected language. Using Avaya 9601 IP Deskphone SIP November 2013 Comments? infodev@avaya.com...

  • Page 29: Setting The Time Format

    2. Press Select to select Options & Settings > Advanced Options > Headset Profile. 3. Press Change to select the profile that matches your headset. For more information on headset profiles that Avaya supports, see the document ® Avaya one-X...

  • Page 30: Turning Automatic Gain Control On Or Off

    Exchange Server. After establishing your credentials, you can set your calendar preferences. Procedure 1. Press Avaya Menu. 2. Press Select to select Options & Settings > Advanced Options > Exchange Integration. Using Avaya 9601 IP Deskphone SIP November 2013 Comments? infodev@avaya.com...
  • Page 31 Press Change to change the Use Exchange Contacts setting to Yes or • If you want to change the Exchange subscription period, specify in the Use the Exchange Subscription Period field. 7. Press Save to save your settings and preferences. Using Avaya 9601 IP Deskphone SIP November 2013...

  • Page 32: Browser

    Web browser vary depending on how your system administrator has configured your deskphone. For more information, contact your system administrator. Access the browser through Avaya Menu. If you do not see the Browser option on Avaya Menu, Web applications are not available for your deskphone. Note: The 9601 deskphone does not support displaying images through the browser.

  • Page 33: Chapter 3: Answering A Call

    To automatically display the Phone screen whenever you receive an incoming call, set the Phone Screen on Ringing option to Yes. For more information, see Displaying the Phone screen on receiving a call. Using Avaya 9601 IP Deskphone SIP November 2013...

  • Page 34: Sending An Active Call To Voicemail

    Hold Recall feature, which alerts you visually and with a priority ring to remind you of a held call after a certain period of time. Using Avaya 9601 IP Deskphone SIP November 2013 Comments? infodev@avaya.com...

  • Page 35: Muting A Call

    2. To switch to the other deskphone, press Bridge on that deskphone. Transferring a call Procedure 1. Select the active call appearance line on which the call that you want to transfer appears. 2. PressTransfer. Using Avaya 9601 IP Deskphone SIP November 2013...
  • Page 36 Unanswered transfers may be returned to your telephone as a recalled transfer. In this case, you hear a priority ring and see the display message Return next to the call. Using Avaya 9601 IP Deskphone SIP November 2013 Comments? infodev@avaya.com...

  • Page 37: Chapter 4: Making A Call

    Some call servers will call back to confirm the emergency status. The phone automatically answers the incoming call on the Speaker by going off hook. 3. To end the emergency call,press End Call or press Speaker. Using Avaya 9601 IP Deskphone SIP November 2013...

  • Page 38: Redialing A Number

    About this task Your system administrator may set up frequently called numbers such as Information Technology or the Help Desk as Autodial numbers, so you can dial them with one touch. Using Avaya 9601 IP Deskphone SIP November 2013 Comments? infodev@avaya.com...

  • Page 39: Making A Call Using Edit Dialing

    Use the dialpad keys to enter the first few letters of the name, and the screen will scroll to the first match in your list. Using Avaya 9601 IP Deskphone SIP November 2013...

  • Page 40: Calling A Person From The Call History

    Use the Contacts button on the phone to initiate either a directory search as described here or to find a contact on your personal Contacts list. To locate a person on your Contacts list, Searching for a contact on page 51. Using Avaya 9601 IP Deskphone SIP November 2013 Comments? infodev@avaya.com...

  • Page 41: Dialing An E.164 Number

    Procedure 1. Select the line with the link for the person or number you want to call. 2. Press the line button corresponding to the line with the link or press OK. Using Avaya 9601 IP Deskphone SIP November 2013...
  • Page 42 Making a call The deskphone initiates a call to the person or number associated with the click to dial link. Using Avaya 9601 IP Deskphone SIP November 2013 Comments? infodev@avaya.com...

  • Page 43: Chapter 5: About Forwarding Calls

    Use this task to forward your calls to a specified number. Procedure 1. Press the right navigation button to gain access to the Features menu. 2. Select the forwarding feature that you want to activate. Using Avaya 9601 IP Deskphone SIP November 2013...

  • Page 44: Disabling Call Forwarding

    1. Press the right navigation button to gain access to the Features menu. 2. Select the active call forwarding feature that you want to turn off. 3. Press OK . Using Avaya 9601 IP Deskphone SIP November 2013 Comments? infodev@avaya.com...

  • Page 45: Chapter 6: Using The Conference Feature

    3. Select the call on hold that you want to add to the conference. 4. Press Resume to take the call off hold. 5. Press Join or Conf to add the person to the conference call. Using Avaya 9601 IP Deskphone SIP November 2013...

  • Page 46: Putting A Conference Call On Hold

    When you put a conference call on hold, the other parties can still talk to each other. Procedure 1. Press Hold during a conference call. 2. Press Resume or OK to resume the conference call. Using Avaya 9601 IP Deskphone SIP November 2013 Comments? infodev@avaya.com...

  • Page 47: Chapter 7: Using Bridged Call Appearances

    When you make a call on a bridged line, you are using another telephone user’s line. The caller ID associated with the call you are making may show the call as coming from you or coming Using Avaya 9601 IP Deskphone SIP November 2013...

  • Page 48: Excluding Others From Bridging On To Your Call

    1. During an active bridged call, scroll right from the Phone screen to access the Features menu. 2. If necessary, scroll down to Transfer to Voice Mail. 3. Press OK or Enter to transfer the bridged call to its respective voice mail system. Using Avaya 9601 IP Deskphone SIP November 2013 Comments? infodev@avaya.com...

  • Page 49: Independent Alerting For Each Bridged Call Appearance

    • Delayed: The deskphone plays an alerting melody after a delay if a call on the bridged appearance is not answered. Your administrator can configure the delay. • Abbreviated: The deskphone plays a single beep to indicate a call on the bridged appearance. Using Avaya 9601 IP Deskphone SIP November 2013...
  • Page 50 Using bridged call appearances Using Avaya 9601 IP Deskphone SIP November 2013 Comments? infodev@avaya.com...

  • Page 51: Chapter 8: Using The Contacts Feature

    • To edit the contact information, press More > Edit. Next steps If your administrator has set up a corporate contact list or database, you can extend a search. For information, see Extended searching on page 52. Using Avaya 9601 IP Deskphone SIP November 2013...

  • Page 52: Extended Searching

    2. Select the contact you want to view. 3. Press Details to see the information available for that contact. Selecting Details is the only way to dial a second or third number for a contact. Using Avaya 9601 IP Deskphone SIP November 2013 Comments? infodev@avaya.com...

  • Page 53: Adding A New Contact

    7. To know the presence information for this person select Yes on the Track Presence field.If presence information is available for this person, presence icons will subsequently appear next to this person's name/number on the Phone or Contact screen. 8. Select the next field. Using Avaya 9601 IP Deskphone SIP November 2013...

  • Page 54: Editing A Contact

    Procedure 1. Press CONTACTS. 2. Select the contact for which you want to assign a ring tone, and press Details. 3. Press Edit. Using Avaya 9601 IP Deskphone SIP November 2013 Comments? infodev@avaya.com...

  • Page 55: Deleting A Contact

    Deskphone: • View the contacts. • Search for a particular contact. • Call a contact. • View the details of a contact. • Copy a contact to your local contacts. Using Avaya 9601 IP Deskphone SIP November 2013...
  • Page 56 3. To copy a contact from the Exchange server to the contacts list, press +Local. 4. On the Contact Edit screen, specify the name, telephone numbers, and telephone types for the contact. 5. Press Save. Using Avaya 9601 IP Deskphone SIP November 2013 Comments? infodev@avaya.com...

  • Page 57: Chapter 9: Call History

    See About icons on page 12 for a description of the icons. 3. Scroll up or down to view the entries on the list. Using Avaya 9601 IP Deskphone SIP November 2013...

  • Page 58: Viewing Call History Details

    4. If necessary, edit the name and telephone number. 5. Press Save. Removing an entry from call history Procedure 1. Press History. 2. Select the number you want to delete. 3. Press More, and then press Delete. Using Avaya 9601 IP Deskphone SIP November 2013 Comments? infodev@avaya.com...

  • Page 59: Clearing All Call History Entries

    • To turn off logging your calls, select History. • To turn off logging the bridged lines, select Log Bridged Calls. 4. Press Change or OK to turn call history logging on or off. 5. Press Save. Using Avaya 9601 IP Deskphone SIP November 2013...
  • Page 60 Call History Using Avaya 9601 IP Deskphone SIP November 2013 Comments? infodev@avaya.com...

  • Page 61: Chapter 10: Tracking Presence Information

    To view the presence information about your contacts, press CONTACTS. The deskphone displays presence icons in your contacts list to show the status of your contacts. For more information on presence icons, see Presence icons on page 13. Using Avaya 9601 IP Deskphone SIP November 2013...
  • Page 62 Tracking presence information Using Avaya 9601 IP Deskphone SIP November 2013 Comments? infodev@avaya.com...

  • Page 63: Chapter 11: About Hotline

    To dial the hotline number, lift your handset, or press SPEAKER. Alternatively, if you are using a headset, press HEADSET. The deskphone automatically dials the number that your system administrator has configured for you. Using Avaya 9601 IP Deskphone SIP November 2013...
  • Page 64 About Hotline Using Avaya 9601 IP Deskphone SIP November 2013 Comments? infodev@avaya.com...

  • Page 65: Chapter 12: About Team Button

    Viewing the status of monitored stations Procedure 1. Go to the Features screen. 2. Scroll to view the status of all the monitored stations. Note: The Team button screen remains active till you close the screen. Using Avaya 9601 IP Deskphone SIP November 2013...

  • Page 66: Answering An Active Call On A Monitored Extension

    The deskphone makes a call to the selected extension. Assigning ring tone to a monitored station About this task Use this task to set a ring tone for a specific monitored station. Procedure 1. Press Avaya Menu . Using Avaya 9601 IP Deskphone SIP November 2013 Comments? infodev@avaya.com...
  • Page 67 2. Select Options & Settings > Screen & Sound Options > Team Button Ring Type. 3. Scroll through the list to select the monitored deskphone. 4. Select the required ring tone from the list. Using Avaya 9601 IP Deskphone SIP November 2013...
  • Page 68 About Team Button Using Avaya 9601 IP Deskphone SIP November 2013 Comments? infodev@avaya.com...

  • Page 69: Chapter 13: Receiving Your Messages

    You can use this feature only if your administrator has enabled this feature. Logging into your voice mail Procedure 1. To log in to your voice mail, press the Message button. 2. Follow the voice prompts from your voice mail system. Using Avaya 9601 IP Deskphone SIP November 2013...
  • Page 70 Receiving your messages Using Avaya 9601 IP Deskphone SIP November 2013 Comments? infodev@avaya.com...

  • Page 71: Chapter 14: About Features

    Depending on how your system is administered, not all features shown here may be available to you. For detailed information about a feature, click its link in the Feature Name column. Using Avaya 9601 IP Deskphone SIP November 2013...
  • Page 72 78 Tracing a malicious call MCT Act page 79 Recording a call on page 80 Audix Record Making a priority call on page 80 Priority Call Using Avaya 9601 IP Deskphone SIP November 2013 Comments? infodev@avaya.com...

  • Page 73: Monitoring Other Extensions At A Glance

    The administrator might just allot a specific button to be an Autodial number, but leave the number itself blank; in this case you can add the number yourself. Using Avaya 9601 IP Deskphone SIP November 2013...

  • Page 74: Setting Up Automatic Call Back

    Two numbers display with the Auto Icom feature, for example “Auto icom 2 3”. The first number denotes the intercom group number for the Dial Intercom feature. The Using Avaya 9601 IP Deskphone SIP November 2013 Comments? infodev@avaya.com...

  • Page 75: Enabling Call Forwarding When Your Line Is Busy Or You Do Not Answer

    1. From the Phone screen, scroll right to access the Features menu. 2. Select CPN Block. To stop calling party number blocking, see Displaying your extension on outgoing calls on page 76. 3. Press OK. Using Avaya 9601 IP Deskphone SIP November 2013...

  • Page 76: Displaying Your Extension On Outgoing Calls

    1. During an active call, gain access to the Features menu. 2. Press OK or the corresponding line button to choose Call Park. After parking the call successfully, the deskphone provides a confirmation tone. Using Avaya 9601 IP Deskphone SIP November 2013 Comments? infodev@avaya.com...

  • Page 77: Unparking A Call

    7. Select the ringtone using the navigation keys. 8. To set the type of alerts for call pickup, select Call Pickup Indication. 9. Select the call pickup indication type using the right or left navigation keys. Using Avaya 9601 IP Deskphone SIP November 2013...

  • Page 78: Picking Up A Call To Another Extension

    About this task When your administrator has set up your phone as part of a "pickup group" use the Call Pickup feature to answer any other phone in the group. Using Avaya 9601 IP Deskphone SIP November 2013 Comments? infodev@avaya.com...

  • Page 79: Calling Someone In Your Intercom Group

    1. During an active call, scroll right from the Phone screen to access the Features menu. 2. If necessary, scroll down to MCT and the corresponding line button to start the trace. Using Avaya 9601 IP Deskphone SIP November 2013...

  • Page 80: Recording A Call

    Use the Priority Calling feature to provide a special type of call alerting between internal telephone users, including the attendant. The called party hears a distinctive ringing when the calling party uses Priority Calling. Using Avaya 9601 IP Deskphone SIP November 2013 Comments? infodev@avaya.com...

  • Page 81: Interrupting A Call With A Whisper Page

    You can use the mute alert feature to get an alert if you start to speak while you have put your phone on mute. You can select any of the following alerts: Using Avaya 9601 IP Deskphone SIP November 2013...

  • Page 82: Visual Alert For An Encrypted Call

    Using the EC500 feature, you can program your deskphone in such a way that the deskphone and your cell phone rings simultaneously when there is an incoming call. With this feature, you Using Avaya 9601 IP Deskphone SIP November 2013...

  • Page 83: Extending A Call To Your Cell Phone (Ec500)

    2. Scroll to Extend Call , and press OK to forward the call to your mobile phone. 3. Answer the call on your cell phone. The call remains active on your deskphone, so you can switch back to your deskphone at any time. Using Avaya 9601 IP Deskphone SIP November 2013...
  • Page 84 About Features Using Avaya 9601 IP Deskphone SIP November 2013 Comments? infodev@avaya.com...

  • Page 85: Chapter 15: Using The Calendar

    Chapter 15: Using the Calendar If your administrator has set up the Exchange Integration option through Avaya Menu > Advanced ® Options, you can integrate the Microsoft Exchange Server calendar with your phone. When Exchange Calendar is active, the phone displays the Calendar label beneath your last call appearance on the phone screen.
  • Page 86 • If you pressed More and want to re-display the previous set of softkeys, press More again. • To exit the calendar and return to the Phone screen, press More > Exit. Using Avaya 9601 IP Deskphone SIP November 2013 Comments? infodev@avaya.com...

  • Page 87: Chapter 16: Limited Access During Failover

    • Once the transition to a new server has occurred, bridged call appearances are available. Despite a "Log Bridged Calls" option setting of yes, bridged calls are not logged during failover but are available once the phone transitions to the alternate server. Using Avaya 9601 IP Deskphone SIP November 2013...
  • Page 88 • You can access the Web applications during failover. However, any “click to dial” links will not work until the phone transitions to the alternate server. • Transitions back to the normal server will restore all original functionality. Using Avaya 9601 IP Deskphone SIP November 2013 Comments? infodev@avaya.com...

  • Page 89: Chapter 17: Locking And Logging In To And Logging Out Of Your Deskphone

    About this task Use this task to log in to your deskphone. Avaya Deskphone SIP 6.3 supports Multiple Device Access (MDA) using which you can register up to 10 SIP devices with your extension. If you register to multiple devices, you can perform functions, such as switching to another registered device during an active call or bridging on to calls at multiple registered devices.

  • Page 90: Logging Out Of Your Deskphone Extension

    3. To unlock your phone, pressUnlock and enter the password you use for telephone login. Logging out of your deskphone extension Procedure 1. Press Avaya Menu. 2. Press Log Out to choose Log Out. 3. Press Yes when the deskphone prompts for confirmation. Using Avaya 9601 IP Deskphone SIP November 2013 Comments? infodev@avaya.com...

  • Page 91: Index

    ............. adding a person on hold ........configuring ............contacts .......... Button labels ............... adding from call history ........personalizing ............calling a person ............ Button labels, restoring to default labels ....Using Avaya 9601 IP Deskphone SIP November 2013...
  • Page 92 ....Intercom group ............failover ................ Favorites ..............setting up ............. Feature abbreviations ..........Feature table .............. key repeat delay ............Features ..............about ..............accessing ............. Using Avaya 9601 IP Deskphone SIP November 2013...
  • Page 93 Setting speed dial numbers ......... calling a person ............ outgoing calls ............Speed Dialing ............. making a call ............setting up ............. making a call on a bridged line ......switching deskphone ..........Using Avaya 9601 IP Deskphone SIP November 2013...
  • Page 94 Voice mail, logging in ..........about ..............Voice Mail, transferring bridged call to ....... Time format ..............tracing calls ............Transfer ..............Whisper page ............. WML browser, browser ..........Unparking calls ............Using Avaya 9601 IP Deskphone SIP November 2013...

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