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Avaya 9608 Administration

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See also: Administrator's Manual , Instruction Manual
Administering Avaya 9601/9608/
9608G/9611G/9621G/9641G IP
Deskphones SIP
Release 6.3.1
16-601944
Issue 3
January 2014

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Summary of Contents for Avaya 9608

  • Page 1 Administering Avaya 9601/9608/ 9608G/9611G/9621G/9641G IP Deskphones SIP Release 6.3.1 16-601944 Issue 3 January 2014...
  • Page 2 Published version of documentation unless such modifications, express written consent of Avaya can be a criminal, as well as a civil offense additions, or deletions were performed by Avaya. End User agrees to under the applicable law.
  • Page 3 Note Using a cell, mobile, or GSM phone, or a two-way radio in close proximity to an Avaya IP telephone might cause interference. Warning The handset receiver contains magnetic devices that can attract small metallic objects. Care should be taken to avoid personal injury.

  • Page 5: Table Of Contents

    Contents Contents Chapter 1: Introduction ..........7 Purpose.
  • Page 6 About the Avaya Menu administration file ........
  • Page 7 Administering the Avaya “A” Menu ......... . 138 Administering standard Avaya Menu entries ....... 138 Setting a larger display font size .
  • Page 8 Avaya Aura® Call Center Elite features ........
  • Page 9 Contents N: ..............177 O: .
  • Page 10 Contents 6 Administering Avaya 9601/9608/9608G/9611G/9621G/9641G IP Deskphones SIP...

  • Page 11: Chapter 1: Introduction

    Chapter 1: Introduction Purpose This document covers the administration of Avaya Deskphone SIP for the following 9600 Series IP Deskphones models: 9601 ● 9608 ● 9608G ● 9611G ● 9621G ● 9641G ● These deskphones use DHCP to obtain dynamic IP addresses, HTTP to download new versions of software, and HTTP or HTTPS to download customized settings for the deskphones.

  • Page 12: Document Changes Since Last Issue

    This is the original version of this document, revised and issued in October 2010 to support 9600 series IP deskphone software release 6.0 for four new deskphone models: 9608, 9611G, 9621G, and 9641G. Release 6.0 was numbered to be compatible with ®...

  • Page 13: Support

    Avaya Aura® Session Manager Aura® Session Manager, resolving alarms, replacing hardware, and alarm codes and event ID descriptions. Avaya Aura® Session Manager Case Provides functionality of Avaya Aura® Session Studies Manager in different scenarios. Installing and Upgrading Avaya Describes the installation procedures and initial Aura®...
  • Page 14 Call Center Elite features SIP release 6.2 supports Avaya Aura Call Center Elite features for 9600 Series IP Deskphones models 9608, 9611G, 9621G, and 9641G. For a list of all the Call Center Elite features, see Avaya Aura® Call Center Elite features on page 146.
  • Page 15 Features introduced in the 6.2 release Feature Description Large text support The deskphone can display the English fonts in a bigger size font for better readability. Mute alert Use this feature to display alerts when the deskphone is in mute and the user starts speaking. The user can choose the alert type from audio, visual, or both.
  • Page 16 The following features are not supported on the 9601 SIP deskphone: Call Center Elite features ● Enhanced Call Forwarding ● Instant Messaging ● Large Text ● Per Contact Ring Control ● 12 Administering Avaya 9601/9608/9608G/9611G/9621G/9641G IP Deskphones SIP Comments? infodev@avaya.com...

  • Page 17: Features Introduced In The 6.3 Release

    Features introduced in the 6.3 release Features introduced in the 6.3 release The release 6.3 includes the following new features: Feature Description Calling and called party Users can assign any available ring tone to calls specific ring tones associated with calling or called parties for the following cases: A call to the deskphone from a known calling party.

  • Page 18: What Is New In The 6.3.1 Release

    Introduction What is new in the 6.3.1 release With the 6.3.1 release, Avaya introduces the 9608G IP deskphone. The 9608G offers all the features of the 9608 IP deskphone. Additionally, the 9608G provides Gigabit network connectivity and an Ethernet activity LED.

  • Page 19: Chapter 2: Administration Overview And Requirements

    Chapter 2: Administration overview and requirements About 9600 Series IP Deskphones This document covers SIP administration for 9601, 9608, 9608G, 9611G, 9621G, and 9641G deskphones only. The 9600 Series IP Deskphones are shipped from the factory with the signaling protocol set to H.323.

  • Page 20: Administration Alternatives And Options

    LAN interface using the PHY1 parameter described in Chapter 3: Network requirements. Administer the deskphone to PC interface using the PHY2 parameter described in “Interface Control” in Installing and Maintaining Avaya 9601/9608/9608G/9611G/9621G/ 9641G IP Deskphones SIP. Application-specific deskphone administration, if appropriate, as described in Chapter ●...
  • Page 21 Chapter 7: Administering deskphone options. Administrative Parameter(s) Mechanisms For More Information See: Telephone Avaya Chapter 4: Configuring Avaya Aura® for Avaya Administration Communication Deskphone SIP, Chapter 5: Administering DHCP Manager and System and HTTP servers, and...

  • Page 22: About Controllers

    Administration overview and requirements 1. Manual administration through the Craft Menu or the Avaya Menu, unless the system parameter USE_DHCP is set to 1, in which case the IP address received through DHCP is the higher priority. ® 2. Avaya Aura System Manager.

  • Page 23: Administrative Checklist

    Avaya 9601/9608/9608G/9611G/9621G/9641G IP Deskphones SIP. 6. Individual SIP Deskphones updated using Craft procedures, as applicable. For more information, see “Local Administrative Procedures” in Installing and Maintaining Avaya 9601/9608/9608G/9611G/9621G/9641G IP Deskphones SIP. 7. Survivability administration to set up the local SIP gateway and administer additional controllers in the settings file as applicable.
  • Page 24 Installing and Maintaining Avaya deskphones in the 9601/9608/9608G/9611G/9621G/ network 9641G IP Deskphones SIP. Allow user to modify Set different parameters in the on page 66. Options, if applicable settings file. 2 of 2 20 Administering Avaya 9601/9608/9608G/9611G/9621G/9641G IP Deskphones SIP Comments? infodev@avaya.com...

  • Page 25: Deskphone Initialization Process Overview

    These steps offer a high-level description of the information exchanged when the deskphone initializes and registers. This description assumes that all equipment is properly administered ahead of time. Installing and Maintaining Avaya 9601/9608/9608G/9611G/9621G/9641G IP Deskphones SIP provides a detailed description of initialization (power-up and reset).

  • Page 26: Step 4: Registering With Session Manager

    In this step, the deskphone might prompt the user for an extension and password. The deskphone uses that information to exchange a series of messages with Session Manager, which in turn communicates with Communication Manager. For more information about the installation process, see Installing and Maintaining Avaya 9601/ 9608/9608G/9611G/9621G/9641G IP Deskphones SIP. Error conditions Assuming proper administration, most of the problems reported by deskphone users are likely to be LAN-based.

  • Page 27: Chapter 3: Network Requirements

    Chapter 3: Network requirements Performing a network assessment Perform a network assessment to ensure that the network has the capacity for the expected data and voice traffic, and that it can support all applications such as following: ● DHCP ● HTTP and HTTPS.

  • Page 28: Dhcp Server

    Administration of the NTP server is beyond the scope of this document. Presence services ® The deskphone retrieves presence information of contacts from Avaya Aura Presence Services. To enable presence, the parameter ENABLE_PRESENCE must be set to 1 in the settings file.

  • Page 29: Push Server

    The 9600 Series SIP IP Telephones support specifying a list of IP Addresses for a gateway/ router and the HTTP/HTTPS server, and Avaya call servers. Each list can contain up to 255 total ASCII characters, with IP Addresses separated by commas with no intervening spaces.

  • Page 30: Required Network Information Before Installing A Dhcp Server

    Other network considerations Enabling SNMP Avaya Deskphone SIP release 6.3.1 is fully compatible with SNMPv2c and with Structure of Management Information Version 2 (SMIv2). The Deskphones respond correctly to queries from entities that comply with earlier versions of SNMP, such as SNMPv1. The Deskphones respond to queries directed either at the MIB-II or the read-only Custom MIB.

  • Page 31: Registration And Authentication

    Note: SNMPADD and SNMPSTRING parameters appropriately. For more information about SNMP and MIBs, see the IETF Web site www.ietf.org. The Avaya Custom MIB for the 9600 Series SIP IP Telephones is available for download in *.txt format on the Avaya support Web site at www.avaya.com/support.

  • Page 32: Qos

    For more information about the extent to which your network can support any or all of the QoS initiatives, see your LAN equipment documentation. All 9600 Series SIP IP Telephones provide some detail about network audio quality. For more information see, Displaying network audio quality on page 29. 28 Administering Avaya 9601/9608/9608G/9611G/9621G/9641G IP Deskphones SIP Comments? infodev@avaya.com...

  • Page 33: Ieee 802.1D And 802.1Q

    All 9600 Series SIP IP Telephones give the user an opportunity to monitor network audio performance while on a call. The Network Information screen in the Avaya menu on the deskphone displays this information. Access the Network Information screen from the Avaya (A) Menu and select the Network Information option directly.

  • Page 34: Sip Station Number Portability

    LAN, like topology, loading, and QoS administration. This information gives the user an idea of how network conditions affect the audio quality of the current call. Avaya assumes you have more detailed tools available for LAN troubleshooting.
  • Page 35 Other network considerations Received packets (destination = SIP deskphone) Destination Port Source Port UDP or TCP? The number used in the Received DNS messages Source Port field of the DNS query that the deskphone sends The number used in the Packets that the HTTP Source Port field of the client of the deskphone...
  • Page 36 PORTAUD, above above RTCPMONPORT PORTAUD + 1 (if RTCP packets PORTAUD is even) or transmitted to an PORTAUD – 1 (if RTCP monitor PORTAUD is odd) 1 of 2 32 Administering Avaya 9601/9608/9608G/9611G/9621G/9641G IP Deskphones SIP Comments? infodev@avaya.com...

  • Page 37: Security

    For troubleshooting the deskphones, the deskphones support SSH and a secure password assignment mechanism for the Avaya professionals to login to the deskphones remotely and perform the required operations remotely in a secure environment. For troubleshooting the deskphones, the deskphones support SSH and a secure password assignment mechanism for the Avaya professionals to login to the deskphones remotely and perform the required operations remotely in a secure environment.
  • Page 38 HTTPS server, in which the upgrade and settings file can reside. Communications between the SIP deskphone and the Personal Profile Manager (PPM) can also be secured by setting the CONFIG_SERVER_SECURE_MODE parameter. 34 Administering Avaya 9601/9608/9608G/9611G/9621G/9641G IP Deskphones SIP Comments? infodev@avaya.com...

  • Page 39: Chapter 4: Configuring Avaya Aura ® For Avaya Deskphone Sip

    Aliasing SIP Deskphones for switch compatibility Communication Manager 6.2 provides native support to SIP-based 9600 Series IP Deskphones models 9601, 9608, 9608G, 9611G, 9621G, and 9641G. However, for deskphones running in a Communication Manager release prior to 6.2 (6.0 and later), you must administer the deskphones as 96xxSIP deskphones, where xx represents the deskphone model number, for example, 9620, 9630.

  • Page 40: About Button Modules

    The maximum combined number of busy indicators, team buttons and bridged Important: appearances, that you can configure on button modules is 48. You can configure all button module lines as long as the specified restriction is met. 36 Administering Avaya 9601/9608/9608G/9611G/9621G/9641G IP Deskphones SIP Comments? infodev@avaya.com...

  • Page 41: Administering Communication Manager With Session Manager

    Automatic Alternate Routing (AAR), or Automatic Route Selection (ARS), Class Of Service/Class Of Restriction (COS/COR), and voice messaging. Details on feature operation and administration can be found in the Feature Description and Implementation for Avaya Communication Manager (Document Number 555-245-205) and any of the Communication Manager administration documents available on the Avaya support site.
  • Page 42 Call Forward All Calls (on/off) Call Hold Call Park and Unpark Call Pick-Up Group Call Pickup Directed Calling Party Number Block/Unblock Dial Intercom Directed Call Pick-Up Distinctive Alerting EC500 Enhanced call forward 38 Administering Avaya 9601/9608/9608G/9611G/9621G/9641G IP Deskphones SIP Comments? infodev@avaya.com...
  • Page 43 Administering SIP Deskphones on Avaya Aura® Communication Manager Survivable Normal Operation with Feature Operation with Communication Manager Third-Party Proxy + Session Manager Exclusion Exchange integration Extend Call for EC500 Extended Group Call Pickup Group Call Pickup Group paging Hotline Instant Messaging...

  • Page 44: Administering Stations

    Note: information, see the feature specific details provided in this document. Administering stations Administering features The following buttons can be administered for a 9601, 9608, 9608G, 9611G, 9621G, and 9641G SIP deskphone, unless otherwise noted: Administrable Station Features Feature Administration Notes...
  • Page 45 Administering stations Administrable Station Features (continued) Feature Administration Notes Audix One-Touch Recording Auto Callback/Cancel Auto Intercom Add an intercom group # (in the Group, add your extension and dial code (DC), then add the other person's extension and DC. Add an auto-icom button, icom group #, DC. Autodial Bridged Call Appearances Busy Indicator...
  • Page 46 ® For additional information about administering Avaya Aura Communication Manager for 9600 Series SIP IP deskphones, see the following Avaya documents, available on the Avaya support website: Administrator Guide for Avaya Communication Manager (Document 03-300509). ●...

  • Page 47: Chapter 5: Administering Dhcp And Http Servers

    Depending on administration, the DHCP server provides the following information to the 9600 series SIP IP deskphones: IP address of the 9600 series SIP IP deskphones ● IP address of the Avaya call server ● IP address of the HTTP or HTTPS file server ●...

  • Page 48: Administering The Dhcp Server

    You can set the following parameters in the DHCP site-specific option for 96xx deskphones, although most of them can be set in the 46xxsettings.txt settings file as well, as described in . 44 Administering Avaya 9601/9608/9608G/9611G/9621G/9641G IP Deskphones SIP Comments?
  • Page 49 HTTP file server, to the directory in which the deskphone configuration and date files are stored. The path may contain no more than 127 characters and may contain no spaces. If an Avaya file server is used to download configuration files over HTTPS, but a different...

  • Page 50: Dhcp Generic Setup

    Destination TCP port used for requests to https server (0-65535). The default is 443, the standard HTTPS port. TLSSRVR IP Address(es) or DNS name(s) of Avaya file server(s) used to download configuration files. Note: Transport Layer Security is used to authenticate the server.
  • Page 51 Administering the DHCP Server - Option 1 - Subnet mask. As described in Required network information before installing a DHCP server. - Option 3 - Gateway (router) IP Address(es). As described in Required network information before installing a DHCP server, item . If using more than one address, the total list can contain up to 127 total ASCII characters.
  • Page 52 FFFFFFFF hex, the IP Address lease is assumed to be infinite as per RFC 2131, Section 3.3, so that renewal and rebinding procedures are not necessary even if Options 58 and 59 are received. Expired leases cause Avaya IP Telephones to reboot. 48 Administering Avaya 9601/9608/9608G/9611G/9621G/9641G IP Deskphones SIP Comments? infodev@avaya.com...
  • Page 53 In this case the deskphone is not usable until the server can respond. Avaya recommends that once assigned an IP address, the deskphone continues using that address after the DHCP lease expires, until a conflict with another device is detected.
  • Page 54 You do not have to use Option 242. If you do not use this option, you must ensure that the key information, especially HTTPSRVR, is administered appropriately elsewhere. Avaya recommends that you administer DHCP servers to deliver only the options specified in this section and Parameters set by DHCP in a site-specific option.

  • Page 55: Http Generic Setup

    HTTP Generic Setup DHCPACK setting of parameter values Parameter Value Set to DHCP lease time Option #51 (if received). DHCP lease renew time Option #58 (if received). DHCP lease rebind time Option #59 (if received). DOMAIN Option #15 (if received). DNSSRVR Option #6 (if received, which might be a list of IP Addresses).
  • Page 56 Administering DHCP and HTTP servers Note: If you used TFTP to provide the binary, upgrade, and settings files to older Avaya Note: IP telephones, note that 9600 Series IP Telephones do not support TFTP; you must use HTTP or HTTPS instead.

  • Page 57: Chapter 6: Deskphone Software And Application Files

    Software files needed to operate the 9600 Series IP Deskphones are packaged together in either a Zip format or a RPM/Tar format distribution package. You download the package appropriate to your operating environment to your file server from the Avaya support website at: www.avaya.com/support based on the protocol that you are using (H.323 or SIP) for all or the...

  • Page 58: Changing The Signaling Protocol

    Software distribution packages in zip format also contain a signatures directory containing signature files and a certificate file to be used by the Avaya file server application on the Utility server. Customers using their own (non-Avaya) HTTP server can ignore or delete this directory.
  • Page 59 By convention, in the upgrade and settings files distributed by Avaya, any line intended to be ignored by the deskphone or read as a comment starts with “##”. Table 1: Settings File System Parameters That Can Be Tested in an IF Statement...
  • Page 60 6.0 and later software Releases only. Evaluate configuration files according to value of this parameter (IF…GOTO command) and consider only commands related to the corresponding section of configuration files. Default=2 (SIP). A sample settings file follows. 56 Administering Avaya 9601/9608/9608G/9611G/9621G/9641G IP Deskphones SIP Comments? infodev@avaya.com...
  • Page 61 About the general download process The following are example settings only. Your settings will vary from the settings shown. This sample assumes specification of a DNS Server, identifying SIP-specific settings, and setting the time/date. Define the Domain Name Server to be "dns.example.yourco.com" ## Note that quotes are only needed for parameters that contain spaces.

  • Page 62: About The Avaya Menu Administration File

    ------------------------------ About the Avaya Menu administration file The Avaya Menu administration file contains parameters to customize Avaya Menu and to view Web links on Avaya Menu. You can administer up to eight Web links. To customize Avaya Menu, you need to: Create the Avaya Menu Administration file named AvayaMenuAdmin.txt and configure...
  • Page 63 Parameter Description AMTYPExx Specifies the type of Avaya Menu option that you want to configure. For the 9601, 9608, 9608G, and 9611G deskphones, you can assign the following values to this parameter: 1 for Web link ● 2 for the Options & Settings option ●...
  • Page 64 AVAYA MENU CONFIGURATION FILE TEMPLATE ############################################################ ## This file is to be used as a template for configuring Avaya Main ## Menu. See the LAN Administrators Guide nd the Avaya one-X™ Deskphone ## Edition for 9600 Series and the Avaya one-X™ Deskphone Edition for ## 9600 Series and the Avaya one-X™...
  • Page 65 About the general download process ##AMTYPE03= ##AMLBL03= ##AMDATA03= ##AMTYPE04= ##AMLBL04= ##AMDATA04= ##AMTYPE05= ##AMLBL05= ##AMDATA05= ##AMTYPE06= ##AMLBL06= ##AMDATA06= ##AMTYPE07= ##AMLBL07= ##AMDATA07= ##AMTYPE08= ##AMLBL08= ##AMDATA08= ##AMTYPE09= ##AMLBL09= ##AMDATA09= ##AMTYPE10= ##AMLBL10= ##AMDATA10= ##AMTYPE11= Issue 3 January 2014...

  • Page 66: Using The Group Parameter To Set Up Customized Groups

    Group 0. 2. At each non-default deskphone, instruct the installer or user to invoke the GROUP Craft Local procedure as specified in Installing and Maintaining Avaya 9601/9608/9608G/9611G/ 9621G/9641G IP Deskphones SIP and specify which GROUP number to use. The GROUP System value can only be set on a deskphone-by-deskphone basis.
  • Page 67 Using the GROUP parameter to set up customized groups The following is an example of a settings file with Deskphones in three different groups - group "0" (the default), group "1", and group "2": ## First check if this phone is in group 1. ## If it is, jump to the tag GROUP1 IF $GROUP SEQ 1 goto GROUP1 ## Now check if this phone is in group 2.
  • Page 68 Deskphone software and application files 64 Administering Avaya 9601/9608/9608G/9611G/9621G/9641G IP Deskphones SIP Comments? infodev@avaya.com...

  • Page 69: Chapter 7: Administering Deskphone Options

    LLDP, DHCP, the Craft menu, or download them from the Avaya Aura System Manager, that is PPM. A predefined order determines the parameter value that a deskphone uses. For more information about the order in which a...

  • Page 70: Customizable System Parameters For Sip-Based 9600 Series Ip Deskphones

    Automatic Gain Control status for handset. Values are 0=disabled, 1=enabled. AGCHEAD Automatic Gain Control status for headset. Values are 0=disabled, 1=enabled. AGCSPKR Automatic Gain Control status for speaker. Values are 0=disabled, 1=enabled. 66 Administering Avaya 9601/9608/9608G/9611G/9621G/9641G IP Deskphones SIP Comments? infodev@avaya.com...
  • Page 71 Null Used to display multiple Web links. On button deskphones, the Web links appear as options on Avaya Menu. On touchscreen deskphones, the Web links appear as icons on the Home screen. You can administer the Web links through the Avaya Menu administration file, AvayaMenuAdmin.txt, and assign the location of...
  • Page 72 8 = One step louder than nominal. 9 = Two steps louder than nominal. AUTH Authentication flag for settings file download. Values are: 0=secure setting file download is not required 1=secure setting file download is required 68 Administering Avaya 9601/9608/9608G/9611G/9621G/9641G IP Deskphones SIP Comments? infodev@avaya.com...
  • Page 73 BRANDING_VOLUME The volume at which the deskphone plays the Avaya audio clip when the user logs in to the deskphone or unlocks the deskphone. Accepted values are 1 through 8. 1 is the minimum volume and 8 is the maximum volume.
  • Page 74 Call Forwarding Address, if call forwarding on "No answer" is selected in failover. Valid number of ringing cycles are 0-20. 70 Administering Avaya 9601/9608/9608G/9611G/9621G/9641G IP Deskphones SIP Comments? infodev@avaya.com...
  • Page 75 Customizable system parameters for SIP-based 9600 Series IP Deskphones Parameter Name Default Description and Value Range Value CALLFWDSTAT Failover environments only. Specifies the sum of the allowed Call Forwarding permissions. This parameter controls which of the Call Forwarding Feature Buttons are made visible and active for the user in 3rd party environments.
  • Page 76 CONFERENCE_FACTORY_URI " " (Null) This is the adhoc service URI for Avaya Aura Conferencing. Presently, this is supported for use with AAC7. The URI consists of a dial string with domain. For example, 3375000@avaya.com. This must match the routing pattern configured in System Manager for Adhoc Conferencing.
  • Page 77 (empty string or not set). The user can also set the current logo from the deskphone, through the Avaya menu. However, to use a custom logo, the logo must be defined in the LOGOS configuration parameter.
  • Page 78 Setting the dial plan on SIP deskphones for more information. DISCOVER_AVAYA_ENVIRONM Allows the deskphone to discover whether it is in an Avaya environment where SIP AST features are supported. Valid values are: 0=Non-Avaya environment; do not auto-discover AST support 1 = Avaya environment; auto-discover AST support.
  • Page 79 1 = Show caller name followed by number. 2 = Show caller number only. 3 = Show caller number followed by name. Note: ® For Avaya Aura CCElite Note: environment, deskphones display the VDN name associated with the call along with the caller name. Use...
  • Page 80 D = one or two ASCII digits representing the date of the month from "1" or "01" to "31", or the character "L", which means the last day of the month) 76 Administering Avaya 9601/9608/9608G/9611G/9621G/9641G IP Deskphones SIP Comments? infodev@avaya.com...
  • Page 81 Customizable system parameters for SIP-based 9600 Series IP Deskphones Parameter Name Default Description and Value Range Value DSTSTOP 1SunNov2L Used to identify stop date for automatic change to Daylight Saving Time. Default string length with a format of either odddmmmht or Dmmmht, where: o = one character representing an ordinal adjective of "1"...
  • Page 82 If the parameter is set to 1, the deskphone includes G711U capability in an outbound INVITE request, and accepts G711U when received in an incoming INVITE request. Values are 0=disabled; 1=enabled. 78 Administering Avaya 9601/9608/9608G/9611G/9621G/9641G IP Deskphones SIP Comments? infodev@avaya.com...
  • Page 83 Customizable system parameters for SIP-based 9600 Series IP Deskphones Parameter Name Default Description and Value Range Value ENABLE_G722 Enable or disable G722 capability of the deskphone. If the parameter is set to 1, the deskphone includes G722 capability in an outbound INVITE request, and accepts G722 when received in an incoming INVITE request.
  • Page 84 1 = PSTN access prefix digit is removed from collected digit string before formulating the INVITE for delivery to the controller. (Enabling this parameter when the deskphone is communicating with an AST-capable controller has no effect). 80 Administering Avaya 9601/9608/9608G/9611G/9621G/9641G IP Deskphones SIP Comments? infodev@avaya.com...
  • Page 85 Administering enhanced local dialing feature is fully enabled (dialing rules also apply for dialing from Contacts). ENTRYNAME For an Avaya Aura® Contact Center environment, this parameter sets the entry name as the Calling Party Name or the VDN/Skills Name. Values are:...
  • Page 86 2: To use Exchange Web Services (EWS). ● 3: To use both. In this case, the deskphone ● tries to communicate with EWS first. If EWS fails, the deskphone communicates with WebDAV. For example, SET EXCHANGE_SERVER_MODE 1 82 Administering Avaya 9601/9608/9608G/9611G/9621G/9641G IP Deskphones SIP Comments? infodev@avaya.com...
  • Page 87 Represents a list of xml files, each representing custom ring tone information. Alternate ring tones to replace the standard Avaya ring tones. As of SIP software Release 2.4, Korean ring tones are available as is the ability to specify custom ring tones, as described in Customizing ring tones.
  • Page 88 You can assign any value from 1 to 20. As Avaya supports only eight headset audio profiles for now, the maximum value that you can specify to this parameter is 8. 84 Administering Avaya 9601/9608/9608G/9611G/9621G/9641G IP Deskphones SIP Comments? infodev@avaya.com...
  • Page 89 Customizable system parameters for SIP-based 9600 Series IP Deskphones Parameter Name Default Description and Value Range Value HEADSET_PROFILE_NAMES Specifies an ordered list of names for headset audio profiles. If you set this parameter, the deskphones displays the audio profile name as you specify in this parameter.
  • Page 90 List of IP Address(es) or DNS Name(s) of HTTP file server(s) used to download deskphone files. HTTP server addresses can be in dotted decimal or DNS format, and must be separated by commas (0-255 ASCII characters, including commas). 86 Administering Avaya 9601/9608/9608G/9611G/9621G/9641G IP Deskphones SIP Comments? infodev@avaya.com...
  • Page 91 Customizable system parameters for SIP-based 9600 Series IP Deskphones Parameter Name Default Description and Value Range Value ICMPDU Controls whether ICMP Destination Unreachable messages will be processed. Values are: 0=DU messages not transmitted 1= DU messages not transmitted in response to specific events 2= DU message with code 2 will be transmitted in case of specific events...
  • Page 92 1 = enabled; the deskphone will support LLDP. 2 = auto; the deskphone will support LLDP, but the transmission of LLDP frames will not begin until or unless an LLDP frame is received. 88 Administering Avaya 9601/9608/9608G/9611G/9621G/9641G IP Deskphones SIP Comments? infodev@avaya.com...
  • Page 93 Customizable system parameters for SIP-based 9600 Series IP Deskphones Parameter Name Default Description and Value Range Value LOCAL_DIAL_AREA Indicates whether user has to dial the area code for _CODE calls within the same area code. Valid values are: 0 = User does not need to dial local area code. 1 = User must dial the area code for local calls.
  • Page 94 IP addresses in dotted decimal or DNS name format, separated by commas without any intervening spaces. if operating in a non-Avaya environment, this value is set via a SET command in the settings file, otherwise the address of SIP Proxy server (controller) is used.
  • Page 95 Customizable system parameters for SIP-based 9600 Series IP Deskphones Parameter Name Default Description and Value Range Value MYCERTCN $SERIALN Common name (CN) for SUBJECT in SCEP certificate request. Values are: $SERIALNO = the phone's serial number is included as CN parameter in the SUBJECT of a certificate request.
  • Page 96 Telephone long distance access code. The digit, if any, dialed to access public network long distance trunks. Range: 1 digit (0 to 9) or " " (Null). Needed for "Enhanced Local Dialing Algorithm". 92 Administering Avaya 9601/9608/9608G/9611G/9621G/9641G IP Deskphones SIP Comments? infodev@avaya.com...
  • Page 97 When ENABLE_AVAYA_ENVIRONMENT=0, this value sets the number of Session Appearances. When the deskphone is in AST environment (registered to a proxy with PPM server and Avaya Communication Manager on the background), the deskphone will use the number of call appearances sent by PPM (i.e.
  • Page 98 Determines when to cut through RTP for an early media session. Values are: 0 = Cut through RTP as soon as SDP is received. 1 = Cut through RTP only after RTP is received after received SDP. 94 Administering Avaya 9601/9608/9608G/9611G/9621G/9641G IP Deskphones SIP Comments? infodev@avaya.com...
  • Page 99 1 = the deskphone indicates support of power conservation mode by transmission of LLDP frames with appropriate indication in Avaya/ Extreme proprietary PoE Conservation Support Level TLV. The deskphone supports power conservation mode, if requested by reception of an LLDP frame with Avaya/Extreme proprietary PoE Conservation Level Request.
  • Page 100 In this case the presence server is set via this parameter. If both addresses are the same, it is not necessary to set PRESENCE_SERVER (shall remain null). 96 Administering Avaya 9601/9608/9608G/9611G/9621G/9641G IP Deskphones SIP Comments? infodev@avaya.com...
  • Page 101 Customizable system parameters for SIP-based 9600 Series IP Deskphones Parameter Name Default Description and Value Range Value PROCPSWD 27238 Text string containing the local (dialpad) procedure password (4-7 ASCII digits). If set, password must be entered immediately after accessing the Craft Access Code Entry screen, either during initialization or when Mute (or Contacts for the 9610) is pressed to access a craft procedure.
  • Page 102 A "dialable" string representing deskphone number or Feature Access Code. This dialable string is used to call into the messaging system (e.g. when pressing the Message Waiting button). 98 Administering Avaya 9601/9608/9608G/9611G/9621G/9641G IP Deskphones SIP Comments? infodev@avaya.com...
  • Page 103 Customizable system parameters for SIP-based 9600 Series IP Deskphones Parameter Name Default Description and Value Range Value PUSHCAP 00000 String representing push capabilities. Consists of five digits abcde, where: a is to control phonexml pushes and ● supports only the barge-in priority b is to control audio transmit pushes ●...
  • Page 104 SIP server. The range is 30 to 86400 seconds. REUSETIME IP address reuse timeout, in seconds. Values are: 0, 20-999. Note that this value can also be set via Option# 242 in a DHCPACK message. 100 Administering Avaya 9601/9608/9608G/9611G/9621G/9641G IP Deskphones SIP Comments? infodev@avaya.com...
  • Page 105 IP addresses in dotted decimal or DNS name format. Note that this value is only set via SET command in settings file if operating in a NON-Avaya environment, otherwise this value is retrieved via PPM. RTCPMONPERIOD RTCP Monitor report period.
  • Page 106 0 to disable SDP capability negotiation. ● SECURECALL Controls the display of a secure call icon on the user interface. Values are: 0 = The icon is not displayed. 1 = The icon is displayed. 102 Administering Avaya 9601/9608/9608G/9611G/9621G/9641G IP Deskphones SIP Comments? infodev@avaya.com...
  • Page 107 Customizable system parameters for SIP-based 9600 Series IP Deskphones Parameter Name Default Description and Value Range Value SEND_DTMF_TYPE Defines whether DTMF tones are sent: In-band, that is, regular audio, or ● Out-band, that is, negotiation and ● transmission of DTMF according to RFC 2833.
  • Page 108 The aggregated list is prioritized by data source and has all duplicates removed. For more information, see Controller Determination and Survivability Activity page 154. 104 Administering Avaya 9601/9608/9608G/9611G/9621G/9641G IP Deskphones SIP Comments? infodev@avaya.com...
  • Page 109 (for secure message transfer via TLS). Values range from 1024 - 65535. SIPCONFERENCECONTINUE When the ENABLE_AVAYA_ENVIRONMENT parameter is 0 (non-Avaya environment) and the deskphone initiating the conference ends the call, the other parties will be dropped unless SIPCONFERENCECONTINUE is set to 1 (continue conference call without initiator).
  • Page 110 Text string containing zero or more allowable source IP Addresses for SNMP queries, in dotted decimal or DNS format, separated by commas, with up to 255 total ASCII characters including commas and no intervening spaces. 106 Administering Avaya 9601/9608/9608G/9611G/9621G/9641G IP Deskphones SIP Comments? infodev@avaya.com...
  • Page 111 Customizable system parameters for SIP-based 9600 Series IP Deskphones Parameter Name Default Description and Value Range Value SNMPSTRING " " (Null) Text string containing the SNMP community name string (up to 32 ASCII characters, no spaces). SNTPSRVR " " (Null) Used to retrieve date and time via SNTP (in case of several entries first address always first, etc.).
  • Page 112 Values are 5-60 seconds. TCP_KEEP_ALIVE_STATUS Indicates whether TCP/IP keep-alive should be enabled at the system. Values are 0=TCP keep alive disabled, 1=TCP keep alive enabled. 108 Administering Avaya 9601/9608/9608G/9611G/9621G/9641G IP Deskphones SIP Comments? infodev@avaya.com...
  • Page 113 Customizable system parameters for SIP-based 9600 Series IP Deskphones Parameter Name Default Description and Value Range Value TCP_KEEP_ALIVE_TIME This time interval is the time 9600 Series SIP IP Telephones will wait before sending out a TCP keep-alive message (TCP ACK message) to the far-end.
  • Page 114 0.0.0.0 IP Address is used in the SDP to signal hold operation. 0=use “a= directional attributes”, 1=use quad zeros. UUIDISPLAYTIME The number of seconds the UUI Information screen is displayed. The range is 5 to 60. 110 Administering Avaya 9601/9608/9608G/9611G/9621G/9641G IP Deskphones SIP Comments? infodev@avaya.com...
  • Page 115 Customizable system parameters for SIP-based 9600 Series IP Deskphones Parameter Name Default Description and Value Range Value VLANSEP Enables or disables VLAN separation. Controls whether frames received from the line interface are forwarded to the deskphone or to the secondary Ethernet interface based on VLANID.
  • Page 116 Home page for WML browser. If this parameter is null, the deskphone will not display the browser option under the "A" Avaya Menu. If non-null the URL specified is retrieved via HTTP and rendered in the Web page display area, when the WML browser application is initially accessed.

  • Page 117: Vlan Settings

    VLAN settings VLAN settings This section contains information on how to administer SIP-based 9600 Series IP Deskphones to minimize registration time and maximize performance in a Virtual LAN (VLAN) environment. If your LAN environment does not include VLANs, set the system parameter L2Q to 2 to ensure correct operation.

  • Page 118: Automatically Detecting A Vlan

    If L2Q=0 and the VLANTEST timer expires because a DHCPOFFER has not been ● received, the deskphone sets L2QVLAN=0 and transmits DHCP messages without tagging. If VLANTEST is 0, the timer will never expire. ● 114 Administering Avaya 9601/9608/9608G/9611G/9621G/9641G IP Deskphones SIP Comments? infodev@avaya.com...

  • Page 119: Vlan Separation Rules And Related Parameters

    VLAN on which VLANTEST has expired. See the Reset procedure in Chapter 3 of Installing and Maintaining Avaya 9601/9608/9608G/9611G/9621G/9641G IP Deskphones SIP. The deskphone ignores any VLAN ID administered on the Communication Manager call server.
  • Page 120 Ethernet interface or to the deskphone as determined by the forwarding logic of the Ethernet switch, but the tag will still be removed from frames that egress from the secondary Ethernet interface. 1 of 2 116 Administering Avaya 9601/9608/9608G/9611G/9621G/9641G IP Deskphones SIP Comments? infodev@avaya.com...

  • Page 121: About Dns Addressing

    About DNS addressing VLAN separation rules Then VLANSEP is “1” AND the deskphone is Frames forwarded to the network from the secondary (On/Enabled) not tagging frames, Ethernet interface will not be changed before forwarding. Tagging is not added or removed and the VLAN ID and priority does not change for frames OR if the deskphone is received on the secondary interface.

  • Page 122: About Ieee 802.1X

    (whether or not the default identity is correct). An EAP-Failure message will be received in response, and an 802.1X User Input interrupt screen prompting "Enter Credentials" is then displayed. For all EAP methods, if the Supplicant is unauthenticated, an 802.1X Waiting 118 Administering Avaya 9601/9608/9608G/9611G/9621G/9641G IP Deskphones SIP Comments? infodev@avaya.com...
  • Page 123 About IEEE 802.1X interrupt screen is displayed when a response is transmitted, unless an 802.1X User Input interrupt screen is already being displayed. If an EAP-Failure frame is received after transmitting a response that contains an identity or a password, an 802.1X User Input interrupt screen is displayed, unless an 802.1X User Input interrupt screen is already being displayed.

  • Page 124: About Link Layer Discovery Protocol (Lldp)

    A 9600 Series IP deskphone initiates LLDP after receiving an LLDPDU message from an appropriate system. Once initiated, the deskphones send an LLDPDU every 30 seconds with the contents described in LLDPDU transmitted by SIP Deskphones. 120 Administering Avaya 9601/9608/9608G/9611G/9621G/9641G IP Deskphones SIP Comments? infodev@avaya.com...

  • Page 125: Lldpdu Transmitted By Sip Deskphones

    About Link Layer Discovery Protocol (LLDP) LLDPDU transmitted by SIP Deskphones Category TLV Name (Type) TLV Info String (Value) Basic Mandatory Chassis ID IPADD of deskphone, IANA Address Family Numbers enumeration value for IPv4, or subtype 5:Network address. Basic Mandatory Port ID MAC address of the deskphone.

  • Page 126: Tlv Impact On System Parameter Values

    Not applicable. 2 of 2 TLV impact on system parameter values On receipt of an LLDPDU message, the Avaya IP Deskphones will act on the TLV elements as described in this section. 122 Administering Avaya 9601/9608/9608G/9611G/9621G/9641G IP Deskphones SIP Comments?
  • Page 127 About Link Layer Discovery Protocol (LLDP) System Parameter Name Name Impact PHY2VLAN IEEE 802.1 Port The value is changed to the Port VLAN identifier in VLAN ID the TLV. L2QVLAN and IEEE 802.1 VLAN The value is changed to the TLV VLAN Identifier. Name L2Q is set to 1 (ON).
  • Page 128 LLDP MED Network Policy (Voice) TLV. POE_CONS_ Proprietary - PoE If the value of POE_CONS_SUPPORT is “1”, SUPPORT Conservation Level POE_CONS_MODE is set to the level requested in Request TLV the TLV. 124 Administering Avaya 9601/9608/9608G/9611G/9621G/9641G IP Deskphones SIP Comments? infodev@avaya.com...

  • Page 129: Administering Emergency Numbers

    Administering emergency numbers Administering emergency numbers Set the PHNEMERGNUM configuration parameter in the settings file or in the Session Manager to assign a default emergency number. The deskphone automatically dials the configured number whenever a user presses the Emerg softkey on the Login screen, or the Phone screen, or when the user presses the Yes softkey on an Emergency Calling pop-up screen.

  • Page 130: Administering Settings At The Deskphone

    Administering settings at the deskphone The document Installing and Maintaining Avaya 9601/9608/9608G/9611G/9621G/9641G IP Deskphones SIP explains in details how to use the local administrative procedures on the deskphone for administration. The local procedures that you can administer on 9600 Series IP Deskphones are: 802.1X - To set the 802.1X operational mode.

  • Page 131: Administering Display Language Options

    Administering display language options RESET VALUES - To reset the deskphone to default values including the registration ● extension and password, any values administered through local procedures, and values previously downloaded using DHCP or a settings file. RESTART PHONE - To restart the deskphone in response to an error condition, including ●...

  • Page 132: Administering Enhanced Local Dialing

    Administering deskphone options Note: The deskphone models 9601, 9608, and 9608G do not support Arabic language. Note: The 9601 deskphone cannot display Korean symbols when the user selects the display language as Chinese, Hebrew, or Japanese. The 9608 and 9608G deskphones cannot display Korean symbols when the user selects the display language as Chinese or Japanese.
  • Page 133 Administering enhanced local dialing Enhanced Local Dialing feature. The key to the success of this feature is accurate administration of several important values, summarized below. The parameters relevant to the Enhanced Dialing Feature are: ENHDIALSTAT - Enhanced dialing status. If set to “1” the enhanced local dialing feature is ●...

  • Page 134: Setting The Dial Plan On Sip Deskphones

    – typical instance of Automatic Route Selection (ARS) for US access to international numbers of unknown, and variable, length. Additional parameters that affect dialing are as follows: COUNTRY - Country of operation for specific dial tone generation. 130 Administering Avaya 9601/9608/9608G/9611G/9621G/9641G IP Deskphones SIP Comments? infodev@avaya.com...
  • Page 135 Setting the dial plan on SIP deskphones PSTN_VM_NUM (PSTN access number for Voice Mail system) - This parameter specifies the telephone number to be dialed automatically when the deskphone user presses the Messaging button under a non-AST controller. The deskphone places a PSTN call out from the local office and back in to the location that houses the voice mail server.

  • Page 136: Setting The Date And Time On Sip Deskphones

    (distinctive ringing) are combinations of specified frequency, duration and cadence values. You can replace the 8 classic ring tones with the Korean ring tones or the customized ring tones 132 Administering Avaya 9601/9608/9608G/9611G/9621G/9641G IP Deskphones SIP Comments? infodev@avaya.com...

  • Page 137: Korean Ring Tones

    EXTEND_RINGTONE parameter in the settings file with the names of the Korean tones you want available to the user. For example, to replace all the Avaya classic ring tones with the Korean ring tones, , set the EXTEND_RINGTONE parameter to Korean ring tone XML files as...
  • Page 138 The pulse state has two possible settings - On or Off Note Frequency The frequency used for a particular note. Note Duration The duration of the note in milliseconds, from 0 to 2^16. 134 Administering Avaya 9601/9608/9608G/9611G/9621G/9641G IP Deskphones SIP Comments? infodev@avaya.com...

  • Page 139: Downloadable Ring Tones

    Customizing ring tones Cell Name Description Comment Next Note Leave empty; this cell is not currently used. Reserved for future use. Cadence Patterns Cadence patterns are set for internal, and States external, priority, and intercom calls. Cadence 1 to 8 Cadence The duration of the cadence in milliseconds, Duration...

  • Page 140: Headset Profiles

    SET RINGTONES "Steam Whistle=tones/swhistle.wav,Car Horn=tones/chorn.wav,Loud Burp=tones/lburp.wav" Headset profiles Avaya Deskphone SIP 6.3 introduces headset profiles. To get the best audio quality, a user can select a headset profile that best matches the acoustic performance of the deskphone and the headset.

  • Page 141: Chapter 8: Administering Applications And Options

    PROVIDE_OPTIONS_SCREEN - If disabled, the Options & Settings menu is not ● displayed on the Avaya menu or Home Screen. The user cannot change any of the features and options associated with the Options & Settings menu. PROVIDE_NETWORKINFO_SCREEN - If disabled, the Network Information menu is not ●...

  • Page 142: Administering The Avaya "A" Menu

    Administering applications and options Administering the Avaya “A” Menu The A (Avaya) menu is a list of sub-applications the user can select to invoke the corresponding functionality. The Avaya menu contains these entries in this order: For the button-based deskphones: Options &...

  • Page 143: Setting A Larger Display Font Size

    Ensure that the file (Mlf_Englarge.xml) resides in the web root of the http server. Setting the background logo After the deskphone boots up, it displays an Avaya logo by default. The user can change the default logo to any logo from a list of specified logos, from Options & Settings>Screen &...

  • Page 144: Presence

    The deskphone provides Presence information of the contacts through the Contacts view. The user must first subscribe to the Presence information of a particular contact to see the Presence information for the particular contact. 140 Administering Avaya 9601/9608/9608G/9611G/9621G/9641G IP Deskphones SIP Comments? infodev@avaya.com...

  • Page 145: Administering Presence In The Settings File

    "On the phone" presence status is, by default, automatically sent out and displayed. This can be disabled using the ENABLE_AUTOMATIC_ON_THE_PHONE_PRESENCE parameter. Session Manager presence user interface The 9601, 9608, 9608G, 9611G, 9621G, and 9641G SIP Deskphones support Presence through ® Avaya Aura Presence Services (PS).

  • Page 146: Integrating Microsoft Exchange

    ● The link between the 9600 Series IP Deskphones and the Exchange server can be secured 9600 Series IP Deskphones models 9601, 9608, 9608G, 9611G, 9621G, and 9641G support Microsoft Exchange calendar integration and Microsoft Exchange contact integration. Using the...
  • Page 147 ● Exchange Calendar integration are provided to the end user. If disabled, the Exchange Integration option under the Avaya Menu’s Options & Settings, Advanced Options sub-menu is hidden from the user. PROVIDE_EXCHANGE_CONTACTS: A flag to define whether or not menu items for MS ●...

  • Page 148: Administering The Wml Browser

    Set the configuration parameter WMLHOME in the settings file to link the Browser Home page to the Avaya (A) Menu and to include the Browser option on the Avaya (A) Menu. The Browser application is listed if and only if it is properly administered as specified in Avaya one-X™...

  • Page 149: Wml Browser Properties

    For detailed information about WML browser configuration parameters, see on page 66. WML browser properties The following table shows a comparison of different properties of the WML browser across the deskphone models 9601, 9608, 9608G, 9611G, 9621G, and 9641G: Feature 9601...

  • Page 150: Avaya Aura® Call Center Elite Features

    The SIP software release 6.3.1 supports Avaya Aura Call Center Elite features on 9600 Series IP deskphones models 9608, 9608G, 9611G, 9621G, and 9641G. Avaya Aura® Call Center Elite 6.2 is the minimum requirement to support the Call Center Elite features:...
  • Page 151 Avaya Aura® Call Center Elite features Note: The Avaya Aura® Call Center Elite features are not supported on the 9601 Note: deskphone. The supported Call Center Elite features are: Agent login/logout ● After call work ● Auxiliary work ● Auto and Manual in ●...

  • Page 152: Team Button

    Touch Panel, SBM24, BM12, Favorite Feature on the Phone Screen, or the Home Screen. ECF can be accessed and enabled or disabled using the feature button. ® For more information on ECF, see the user guides for Avaya one-X Deskphone SIP release 6.3.1, available on the Avaya support website: www.avaya.com/support.

  • Page 153: Advanced Call Conference

    In collaboration with the Avaya Aura Conferencing server and Communication Manager, SIP release 6.3.1 provides advanced call conference features to the end user. Avaya Aura® Conferencing 7.0 is the minimum requirement to support advanced conferencing. See the following table for a comparison of the advanced call conference features with different...

  • Page 154: Multiple Device Access

    9600 Series IP Deskphones on page 66. Multiple Device Access Avaya Deskphone SIP 6.3 onwards supports Multiple Device Access (MDA) with which you can register up to 10 SIP devices with your extension. With MDA you can: Make and receive calls to any of the registered devices.

  • Page 155: Chapter 9: System Failover And Survivability

    The following secondary gateways are supported: Avaya Secure Router 2330 and 4134 ● Audiocodes MP-series analog and BRI gateways; Audiocodes MP-series using SIP over ●...

  • Page 156: Provisioning Survivability For Sip Deskphones

    Configuring survivability) in the 46xxsettings file. 2. Provision the gateway as per the Application Notes, available on the Avaya support Web site. 3. Load the latest SIP Release software and associated files on the file server. 4. Reboot all registered phones from Session Manager.

  • Page 157: Setting A Controller Via The User Interface

    Configuring survivability FAILBACK_POLICY - Failback Policy. ● FAST_RESPONSE_TIMEOUT - Fast Response Timer. ● PSTN_VM_NUM - The number called when the deskphone is in failover and the Message ● button is pressed. RECOVERY_REGISTER_WAIT - Reactive Monitoring Interval in seconds. ● REGISTERWAIT - Proactive Monitoring Interval in seconds. ●...

  • Page 158: Controller Determination And Survivability Activity

    If the administrator is at the Login screen and no controller has been set, a controller can ● be set at the Craft (Local Administrative procedures) menu, as described in Installing and Maintaining Avaya 9601/9608/9608G/9611G/9621G/9641G IP Deskphones SIP. The user can log in successfully with a controller at this point. Controller Determination and Survivability Activity The deskphone performs controller determination and verification after a successful user login.
  • Page 159 Controller Determination and Survivability Activity The only exception to the above rule is if the deskphone receives a 301 response to a REGISTER request which contains a list of controllers. In this case, the deskphone discards the aggregated controller list and use ONLY the controllers received in the 301 response. 2.
  • Page 160 "admin" and the trigger is Trigger 1 or Trigger 2), the deskphone executes a "controller subscription refresh." When one of the triggers occurs, the deskphone follows this algorithm: 1. If there is no active call, the controller search is performed immediately. 156 Administering Avaya 9601/9608/9608G/9611G/9621G/9641G IP Deskphones SIP Comments? infodev@avaya.com...
  • Page 161 If the parameter value is 1, the deskphone determines if that controller supports the AST (Advanced SIP Telephony) feature set or not. The deskphone sends a SUBSCRIBE request to the active controller for the "Feature Status Event Package" (avaya-cm-feature-status). If the request succeeds, the deskphone proceeds with PPM Synchronization. If the request is either rejected, is proxied back to the deskphone, or does not receive a response, the deskphone assumes that AST features are not available.

  • Page 162: Failover/Failback Behavior

    Preserve active calls to the greatest extent possible in the event of a transition, and ● Preserve as many call and system features as possible when operating under failure ● conditions. 158 Administering Avaya 9601/9608/9608G/9611G/9621G/9641G IP Deskphones SIP Comments? infodev@avaya.com...
  • Page 163 However, the user can navigate to the Contacts, Call Forward feature, Avaya (A) Menu or Call Log applications (if administered). The user can go to the Home screen by pressing the Phone button.
  • Page 164 Most features on the Feature menu will not be available. Favorite features are not available during failover. Once the transition to a new server has occurred, changes to Avaya (A) Menu options can ● be made/saved during failover. Note that any new or changed settings for these options will become effective when the deskphone fails back to its original server.

  • Page 165: Failover/Failback Administrative Monitoring And Logging

    About the user interface/failover experience stored in Communication Manager; Session Manager does not store any information related to any call. Preserved Media Connections - Applies only to Session Manager configurations when ● moving a subscription from one Session Manager to another. In a scenario where the primary Session Manager fails, any active shuffled or direct media call will be preserved if a new call is received while a preserved call is active.

  • Page 166: User Experience During Failover Transition

    The deskphone is in a stable Normal mode with Session Manager as the active controller. Any cached changes (for example, to Contacts or other Avaya Menu options and settings) are updated to the PPM once the deskphone is registered back to the primary controller.
  • Page 167 Prompt Line displays "Limited phone service." All screens are visible. Any changes made under the Avaya menu Options & Settings take place on all screens (including the Home Screen) immediately. All changes other than Contacts are cached and are updated to the PPM with which the deskphone successfully registers.

  • Page 168: User Experience During Stable Failover

    Basic local features if provisioned (call forwarding) will be available: call hold, consultative ● hold, Attended Transfer, Unattended Transfer, call forward all, call forward on busy, call forward on no answer, three party conferencing of calls originated in Failover Operation 164 Administering Avaya 9601/9608/9608G/9611G/9621G/9641G IP Deskphones SIP Comments? infodev@avaya.com...

  • Page 169: User Experience During Failback

    Any of the more extensive survivability configurations (for example, moving subscriptions to a secondary Session Manager/BSM for simultaneous registration) allow access to the Avaya Menu and updates to Options & Settings. Likewise, Contacts can be accessed and updated.
  • Page 170 Call park Call unpark Call pickup Directed call pickup Extended call pickup Priority call Auto callback Malicious call trace EC500 on/off Transfer to voice mail Whisper page Recording voice call to messaging 166 Administering Avaya 9601/9608/9608G/9611G/9621G/9641G IP Deskphones SIP Comments? infodev@avaya.com...
  • Page 171 About the user interface/failover experience Feature Normal Operation with Failover Operation with a Communication Generic SIP Gateway Manager Bridge line and call appearances Extend-call Hold recall Transfer recall Busy indicator One-button dial - Yes Busy indicator - No Message waiting indicator Issue 3 January 2014...
  • Page 172 System failover and survivability 168 Administering Avaya 9601/9608/9608G/9611G/9621G/9641G IP Deskphones SIP Comments? infodev@avaya.com...
  • Page 173 Appendix A: Glossary Term Description ® AAC7 Avaya Aura Conferencing 7. Active The SIP Registrar/Proxy server the Deskphone detects as the one and only Controller authoritative proxy at a given time. It is the highest priority available controller. Available The subset of Monitored controllers that respond to the 'Maintenance Check' Controller(s) as part of determining available controllers during Failover.
  • Page 174 ® Avaya Aura Presence server. Performs presence management (event composition, aggregation, ACL enforcement) and XMPP IM routing. 2 of 3 170 Administering Avaya 9601/9608/9608G/9611G/9621G/9641G IP Deskphones SIP Comments? infodev@avaya.com...
  • Page 175 ® ® Session Avaya Aura Session Manager, the SIP proxy for Avaya Aura , an Manager alternative to SES. Session Initiation Protocol, an open standard defined initially by IETF RFC 3261. SIP is an alternative to H.323 for VoIP signaling, both of which 9600 Series IP Telephones support.
  • Page 176 Glossary 172 Administering Avaya 9601/9608/9608G/9611G/9621G/9641G IP Deskphones SIP Comments? infodev@avaya.com...

  • Page 177: About Network Progress Tones

    Appendix B: Countries with specific network progress tones About network progress tones The SIP-based 9600 Series IP deskphones provide country-specific network progress tones which are presented to the user at appropriate times. The tones are controlled by administering COUNTRY parameter for the country in which the deskphone will operate. Each Network Progress Tone has six components, as follows: Dialtone ●...
  • Page 178 Countries with specific network progress tones Bahrain Bangladesh Belgium Bolivia Bosnia Botswana Brunei Bulgaria China (PRC) Colombia Costa Rica Croatia Cyprus Denmark 174 Administering Avaya 9601/9608/9608G/9611G/9621G/9641G IP Deskphones SIP Comments? infodev@avaya.com...
  • Page 179 Alphabetical country list Ecuador El Salvador Egypt Finland France Germany Ghana Greece Guatemala Honduras Hong Kong Issue 3 January 2014...
  • Page 180 Countries with specific network progress tones Iceland India Indonesia Ireland Israel Japan Jordan Kazakhstan Korea Kuwait Lebanon Liechtenstein 176 Administering Avaya 9601/9608/9608G/9611G/9621G/9641G IP Deskphones SIP Comments? infodev@avaya.com...
  • Page 181 Alphabetical country list Macedonia Malaysia Mexico Moldova Morocco Myanmar Netherlands New Zealand Nicaragua Nigeria Norway Oman Pakistan Panama Paraguay Philippines Poland Portugal Issue 3 January 2014...
  • Page 182 Countries with specific network progress tones Pakistan Peru Philippines Poland Portugal Qatar Romania Russia 178 Administering Avaya 9601/9608/9608G/9611G/9621G/9641G IP Deskphones SIP Comments? infodev@avaya.com...

  • Page 183: Issue 3 January

    Alphabetical country list Saudi Arabia Serbia Singapore Slovakia Slovenia Spain South Africa Sri Lanka Swaziland Sweden Switzerland Syria Taiwan Tanzania Thailand Turkey Ukraine United Arab Emirates United Kingdom Uruguay Issue 3 January 2014...
  • Page 184 Countries with specific network progress tones Venezuela Vietnam Yemen Zimbabwe 180 Administering Avaya 9601/9608/9608G/9611G/9621G/9641G IP Deskphones SIP Comments? infodev@avaya.com...
  • Page 185 ..Customizeable System Parameters ... . . General Download Process Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. Issue 3 January 2014...
  • Page 186 ....TCP/UDP ..Telephone Options, Administering Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. Issue 3 January 2014...
  • Page 187 ....Web Server Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. Issue 3 January 2014...
  • Page 188 INDEX Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. Issue 3 January 2014...

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