Troubleshooting EAD fast deployment
Users cannot be correctly redirected
Symptom
When a user enters an external website address in the web browser, the user is not redirected to the
specified redirect URL.
Analysis
The address is in the string format. The operating system of the host considers the string to be a
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website name and tries to have it resolved. If the resolution fails, the operating system sends an
ARP request with the address in a format other than X.X.X.X. The redirection function does redirect
this kind of ARP request.
The address is within the freely accessible network segment. The router considers that the user is
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trying to access a host in the freely accessible network segment, and redirection does not take
place, even if no host is present with the address.
The redirect URL is not in the freely accessible network segment, no server is present with that URL,
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or the server with the URL does not provide web services.
Solution
Enter an IP address that is not within the freely accessible network segment in dotted decimal
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notation.
Make sure that the router and the server are correctly configured.
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