Lenovo System x3550 M4 Installation And Service Manual page 4

Configuring RAID arrays . . . . . . . . .
Advanced Settings Utility program . . . . .
Updating Systems Director . . . . . . . .
Updating the Universal Unique Identifier
(UUID) . . . . . . . . . . . . . . . .
Updating the DMI/SMBIOS data . . . . . .
Chapter 4. Troubleshooting . . . . .
Start here. . . . . . . . . . . . . . . . .
Diagnosing a problem . . . . . . . . . .
Undocumented problems
Service bulletins . . . . . . . . . . . . . .
Checkout procedure . . . . . . . . . . . .
About the checkout procedure
Performing the checkout procedure
Diagnostic tools . . . . . . . . . . . . . .
Light path diagnostics . . . . . . . . . .
Event logs. . . . . . . . . . . . . . .
POST . . . . . . . . . . . . . . . .
Dynamic System Analysis . . . . . . . .
Automated service request (call home) . . . . .
Electronic Service Agent . . . . . . . . .
Error messages . . . . . . . . . . . . . .
Troubleshooting by symptom . . . . . . . . .
CD/DVD drive problems . . . . . . . . .
General problems. . . . . . . . . . . .
Hard disk drive problems . . . . . . . . .
Hypervisor problems . . . . . . . . . .
Intermittent problems . . . . . . . . . .
Keyboard, mouse, or USB-device
problems . . . . . . . . . . . . . . .
Memory problems . . . . . . . . . . .
Microprocessor problems . . . . . . . .
Monitor and video problems . . . . . . .
Network connection problems. . . . . . .
Optional-device problems . . . . . . . .
Power problems . . . . . . . . . . . .
Serial-device problems
ServerGuide problems . . . . . . . . . .
Software problems . . . . . . . . . . .
Universal Serial Bus (USB) port problems . .
Video problems . . . . . . . . . . . .
Solving power problems . . . . . . . . . . .
Solving Ethernet controller problems . . . . . .
Solving undetermined problems . . . . . . . .
Problem determination tips . . . . . . . . . .
Recovering the server firmware (UEFI update
failure) . . . . . . . . . . . . . . . . . .
In-band manual recovery method . . . . .
In-band automated boot recovery method . .
Out-of-band method . . . . . . . . . .
ii
System x3550 M4 Installation and Service Guide
108
108
109
110
112
115
115
115
. . . . . . . . 117
117
118
. . . . . . 118
. . . . 118
119
121
133
135
135
138
138
138
138
139
139
140
141
142
142
143
144
145
147
148
148
. . . . . . . . . 153
154
155
155
156
156
157
158
159
160
160
162
162
Automated boot recovery (ABR) . . . . . . . .
Nx-boot failure. . . . . . . . . . . . . . .
Chapter 5. Parts listing, Lenovo
System x3550 M4 Type 7914 . . . .
Replaceable server components. . . . . . . .
Structural parts. . . . . . . . . . . . .
Power cords . . . . . . . . . . . . . . .
Chapter 6. Removing and replacing
components . . . . . . . . . . . . .
Returning a device or component . . . . . . .
Internal cable routing and connectors. . . . . .
Cabling SAS/SATA ServeRAID Controller . .
Cabling backplane . . . . . . . . . . .
Cabling RAID adapter battery or flash power
module . . . . . . . . . . . . . . . .
Cabling SPECpower
Cabling DVD drive . . . . . . . . . . .
Cabling operator information panel . . . . .
Cabling front USB and video connector . . .
Removing and replacing server components . . .
Removing and replacing structural parts . . .
Removing and replacing Tier 1 CRUs . . . .
Removing and replacing Tier 2 CRUs . . . .
Appendix A. Integrated management
module II (IMM2) error messages .
List of IMM events . . . . . . . . . . . . .
IMM Events that automatically notify Support . .
Appendix B. UEFI/POST diagnostic
codes . . . . . . . . . . . . . . . .
List of UEFI events . . . . . . . . . . . . .
Appendix C. DSA diagnostic test
results . . . . . . . . . . . . . . . .
DSA Broadcom network test results . . . . . .
Test results for the DSA Broadcom network
test . . . . . . . . . . . . . . . . .
DSA Brocade test results . . . . . . . . . .
Test results for the DSA Brocade test . . . .
DSA checkpoint panel test results . . . . . . .
Test results for the DSA checkpoint panel
test . . . . . . . . . . . . . . . . .
DSA CPU stress test results . . . . . . . . .
Test results for the DSA CPU stress test . . .
DSA Emulex adapter test results. . . . . . . .
Test results for the DSA Emulex adapter
test . . . . . . . . . . . . . . . . .
DSA EXA port ping test results . . . . . . . .
Test results for the DSA EXA port ping test . .
165
179
. . . . . . . . . .
309
791
815
162
162
165
175
176
179
179
179
181
184
185
186
187
188
189
189
198
285
310
785
791
815
815
825
825
834
834
836
836
839
839
843
843