HP StoreEasy 1000 Administrator's Manual page 156

Table 7 Known issues (continued)
Issue
Windows Server Manager may
display the free space for storage
pools that contain a RAID 6 virtual
disk as zero (0).
When creating a storage pool on a
StoreEasy 1000 system, the
following warning message may
appear:
The storage pool was
created, but spare drives
could not be added. Edit
the pool to add spare
drives.
The Storage Management Provider
displays the following error
message: 0x26005054 The
service failed to
subscribe for events.
On an HPE StoreEasy 1000
system, if you are logged in as a
local administrator and the system
has been joined to a domain, the
Initial Configuration Tasks (ICT)
window displays "None" for
Available Disks, Storage Pools,
and Volumes.
Storage topology is not displayed
properly in other tools after making
changes using the HP Smart
Storage Administrator.
156 Troubleshooting, servicing, and maintenance
Resolution
An operation fails because it requires a service restart or cache update.
The HPE Storage Management Service has stopped running.
To resolve the issue, restart the HPE Storage Management Service using one
of the following methods:
From the desktop, navigate to the Services window (services.msc) and locate
HPE Storage Management Service. Right-click the service and select Start.
Open a Windows PowerShell prompt and enter the following cmdlet: net
start hpstormsvc
This issue may be due to the RAID 6 license either not being installed or expired.
The license key is included as a hard-copy document when you first received
your HPE StoreEasy 1000 Storage system. You can also locate the license key
in the quick restore log file (qrlog.txt), which is located in C:\Windows\
logs. You should keep the license key in a safe place and make a copy of the
qrlog.txt file so the license key is easily available when needed. To install
the license key, see "Installing a license key with ACU" in the Configuring Arrays
on HP Smart Array Controllers Reference Guide which can be downloaded from
the following website:
http://h20000.www2.hp.com/bc/docs/support/SupportManual/c00729544/
c00729544.pdf
To obtain a new license key, go to the Smart Array Advanced Pack (SAAP)
product page:
http://www.hpe.com/support/SAAP
This can occur if the pool being created is not the last pool being managed by
the controller. For example, you have Pool A, Pool B, and Pool C. You delete
Pool B and then create a new storage pool. The new storage pool is considered
"out of order" and its creation requires all storage pools to be re-ordered. The
new pool is created successfully, but without a spare drive. You can add a spare
drive using the Grow option on the Edit Pools tab of Pool Manager.
1. Open Add/Remove Programs and verify that HPE Insight Management Agents
is installed.
2. If it is installed, open the Run dialog box and enter WBEMTEST and click
Connect.
3. Enter root\hpq as the namespace. Wait to see if the namespace connects.
If it does not connect, the WBEM installation is corrupt.
4. Navigate to the C:\hpnas\components\PSP directory, which contains the
WBEM installer.
5. Open the batch script file and search for "HPE Insight Management Agents
for Windows Server x64 Editions" and identify its executable name.
6. Run the executable to re-install the agents.
To resolve this issue, you must log in as a domain user.
When using HP Smart Storage Administrator to make storage configuration
changes, the changes might not be displayed in Windows Server Manager, Pool
Manager, or the Windows Server Manager API. To resolve this issue, perform