13 Support And Other Resources; Accessing Hewlett Packard Enterprise Support; Accessing Updates; Websites - HP StoreEasy 1000 Administrator's Manual

13 Support and other resources

Accessing Hewlett Packard Enterprise Support

For live assistance, go to the Contact Hewlett Packard Enterprise Worldwide website:
www.hpe.com/assistance
To access documentation and support services, go to the Hewlett Packard Enterprise Support
Center website:
www.hpe.com/support/hpesc
Information to collect
Technical support registration number (if applicable)
Product name, model or version, and serial number
Operating system name and version
Firmware version
Error messages
Product-specific reports and logs
Add-on products or components
Third-party products or components

Accessing updates

Some software products provide a mechanism for accessing software updates through the
product interface. Review your product documentation to identify the recommended software
update method.
To download product updates, go to either of the following:
◦
Hewlett Packard Enterprise Support Center Get connected with updates page:
www.hpe.com/support/e-updates
◦
Software Depot website:
www.hpe.com/support/softwaredepot
To view and update your entitlements, and to link your contracts, Care Packs, and warranties
with your profile, go to the Hewlett Packard Enterprise Support Center More Information
on Access to Support Materials page:
www.hpe.com/support/AccessToSupportMaterials
IMPORTANT:
through the Hewlett Packard Enterprise Support Center. You must have an HPE Passport
set up with relevant entitlements.

Websites

Website
Hewlett Packard Enterprise Information Library
Hewlett Packard Enterprise Support Center
Access to some updates might require product entitlement when accessed
Link
www.hpe.com/info/enterprise/docs
www.hpe.com/support/hpesc
Accessing Hewlett Packard Enterprise Support 177