Avaya 9608 Installation And Maintenance Manual page 79

Condition
User data disappeared when the user
logged off one telephone and logged into
another telephone.
The user reports button module buttons
are not labeled when they should be.
The user reports
personalized
labels cannot be
placed on the
button module's
buttons,
The user reports
inability to access
Contacts or
backed-up Call
Log entries, or
user options.
The user reports
that pressing "My
Pictures" causes
the default (Avaya)
or administered
(custom)
H.323 Installation & Maintenance Guide R6.1
Administrator Guide, are accurately specified
in the 46xxsettings file.
CAUSE: The second telephone is unable to
access the backup file.
RESOLUTION: Verify that the first telephone
created a backup file by checking that the
appropriate administration was done in
accordance with Chapter 7 of the Avaya one-
X™ Deskphone H.323 Administrator Guide.
Then verify that the second telephone is
administered to retrieve data from the same
location as the first telephone. Again, check
that the appropriate administration was done in
accordance with Chapter 7 of the Avaya one-
X™ Deskphone H.323 Administrator Guide.
Finally, verify that the HTTP/HTTPS server on
which the backup file is located is operational
and accessible from the second telephone.
CAUSE: Improper administration on the call
server.
RESOLUTION: Verify correct administration.
AND the user has CAUSE: Improper administration on the call
tried using the server.
Program AD button RESOLUTION: Verify correct administration.
feature.
AND the user has CAUSE: The user has been pressing the
tried using the button module button to indicate which button
Personalize Labels to relabel.
option on the RESOLUTION: The user should use the list
telephone. displayed on the telephone, scroll to highlight
the desired button label, and press either OK
or the corresponding line button.
AND the user is CAUSE: The telephone is working as
registered via a USB designed.
login. RESOLUTION: Remove the USB device and
log in locally.
AND the user is CAUSE: One or more files in the USB pictures
registered via a USB directory are not in proper .jpg format or are too
login. large for the given telephone to display.
RESOLUTION: Check the file format and verify
that height/width limits as specified in the User
Guide are followed.
Operational errors and status messages
Cause/Resolution
May 2011 79