Avaya 9608 User Manual

C T I I N S I G H T
Logging in your phone

Enter your extension

Press [Enter] softkey

Enter your password
(Also your extension)

Press [Enter] softkey
Putting a call on hold
(Hold will appear on the bottom of the display once you
are on an active call).

Press the [Hold] softkey.
The line button flashes red and the hold icon appears on your display

Retrieving a held call

Press the [Resume] softkey ro return to call
Transferring a call
(Transfer will appear on the bottom of the display once you are
on an active call).

During a call, press the [Transfer] softkey on the bottom of the display.
The call is automatically put on hold


Dial the telephone number, the Contacts list, or from the History list.

Press the [Complete] softkey to complete the transfer.
To stop the transfer and return to the caller, press the [Cancel] softkey

or press the line button of the original call.
Transferring a call straight to voicemail

During a call, press the Transfer softkey on the bottom of the display.

Use  to locate the feature Transfer VM.

Press the Line button next to Transfer to Voice Mail.
Recording answers; "Enter the party's extension number and then

press Transfer"

Dial the Extension number that the call is being transferred to, press the Phone
button to return to the main screen

Press the [Complete] softkey on the bottom of the display to complete the
transfer.
Logging out your phone

From the Home screen

Press [Enter] softkey

Enter your password
(Also your extension)

Press [Enter] softkey
In Call Functions
(The [Resume] softkey will replace the [Hold])
9608/9611 IP Phone User Guide
9608/9611 IP Phone User Guide

Answering and Making Calls

Placing a call


Lift the handset and dial the number.

Answering a call


Lift the handset

If you are using a headset, press the Headset button.

To use the speakerphone, press the Speaker button or press the [Answer]
Calling a person from history

Press the History button.

Use the


Select the person or the number you wish to view or call.

Press the [Call] softkey or OK in the center of the phone.

Calling a person from the contacts list


Press the [Contacts] button.

Use the to find the person you wish to call


softkey, then select the number

Press the [Call] softkey or OK in the center of the phone.
Conference calls

Once you are on active call, press the [Conf] softkey.


Dial the telephone number, the Contacts list, or from the History list.

Press the [Join] softkey to add the new party to call.

steps.
Conferencing a held call to an active call

While on an active call, press the [Conf] softkey.

Press the Line button of the original call on hold

Drop the last person added to the conference call

Press the Drop softkey. The last party connected to the conference call is
dropped from the call.
Dropping a person from the conference call

From the Phone screen, select you active call.

Press [Details] softkey

Select the person you want to drop

Press [Drop] softkey
w w w . c o n s o l t e c h . c o m
to select the list you wish to view i.e. Missed, Answered...
To call a non-primary number, select the person, press the [Details]
(With Conference you can have up to 6 people including yourself).
The call is automatically put on hold
To add additional parties press the [Add] softkey and follow above
You have successfully added the two calls together.
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