Avaya 9608 Installation And Maintenance Manual page 78

Troubleshooting
Condition
Some settings in the settings file are being
ignored while other settings are being used
properly.
Some settings in
the settings file are
being ignored
while other
settings are being
used properly,
Telephone power is interrupted while the
telephone is saving the application file and
the HTTP/HTTPS application stops
responding.
The user indicates an application or option
is not available.
78 H.323 Installation & Maintenance Guide R6.1
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entire file to be treated as a comment, and thus
be ignored.
RESOLUTION: Edit the script file with a
Windows
that does not strip out the
Return>
CAUSE: UNIX and LINUX systems use case-
sensitive addressing and file labels.
RESOLUTION: Verify the file names and path
in the script file are accurately specified.
AND telephone CAUSE: The 96xxupgrade.txt file was edited
administration incorrectly, renamed, etc.
recently changed. RESOLUTION: Download a clean copy of the
96xxupgrade.txt file from the Avaya support
Web site at http://www.avaya.com/support,
and do not edit or rename it. Customize or
change only the 46xxsettings file, as discussed
in Chapter 4:
Deskphones
CAUSE: Improper settings file administration.
RESOLUTION: Verify that customized settings
are correctly spelled and formatted.
AND the setting being CAUSE: The user changed the AGC setting(s),
ignored is one or which were placed in the backup/restore file of
more of the AGC the user.
settings. RESOLUTION: The user can reset the AGC
value(s) back to the desired setting(s), or the
backup file can be edited to delete the custom
AGC settings.
CAUSE: The HTTP/HTTPS server stops
responding if power is interrupted while a
telephone is saving the application file.
RESOLUTION: Restart the HTTP/HTTPS
server, as applicable.
CAUSE: The 46xxsettings script file is not
pointed to accurately, or is not properly
administered to allow the application.
RESOLUTION: Assuming the user is meant to
have that application, verify the 46xxsettings
script file is properly specified for your system,
including case if your file server is UNIX or
LINUX, and extension. Then, verify all the
relevant parameters indicated in Chapter 7 of
the Avaya one-X™ Deskphone H.323
Cause/Resolution
from the file. Doing so causes the
®
—based editor, or another editor
<Carriage
.
Maintaining 9600 Series IP
on page 59.
May 2011