Installation Error And Status Messages - Avaya 9608 Installation And Maintenance Manual

Troubleshooting
3. Press Back at any time to return to the Craft Local Procedure screen.

Installation error and status messages

The 9600 Series IP Deskphones issue messages in English only. The deskphones also display
messages from the switch, which can issue messages in the local language outside the United
States. The 9600 Series IP Deskphones issue messages in the currently selected language,
or if the telephone is logged off, in the language specified by the LANGSYS parameter value.
If English is not the selected language, the telephone displays messages in English only when
they are associated with local procedures, for example, MUTE V I E W.
Most of the messages display only for about 30 seconds, and then the telephone resets. The
most common exception is
Note:
For VPN-related error and status messages, see the VPN Setup Guide for 9600 Series IP
Telephones (Document 16-602968).
Table 3: Possible Error and Status Messages During Installation of 9600 Series IP
Deskphones
Message
802.1X Failure
IPv4 or IPv6
Address
Conflict
Authentication
Error
Bad FileSv
Address
Bad Router?
70 H.323 Installation & Maintenance Guide R6.1
Extension in Use
CAUSE: Incorrect credentials provided for authentication or not
provided at all.
RESOLUTION: Follow the display prompts and reenter the 802.1X ID
and password.
CAUSE: The telephone has detected an IP Address conflict.
RESOLUTION: Verify administration to identify duplicate IP
Address(es).
CAUSE: The call server does not recognize the extension entered.
RESOLUTION: Confirm the extension is correct and is correctly
administered on the switch. Then try registration again, taking
particular care to enter the extension accurately.
CAUSE: The HTTP/HTTPS server IP Address in the IP telephone's
memory is all zeroes.
RESOLUTION: Depending on the specific requirements of your
network, this may not be an error. If appropriate, either administer the
DHCP server with the proper address of the HTTP/HTTPS server, or
administer the telephone locally using the ADDR option. The ADDR
option is explained in Using Local Administrative (Craft)
CAUSE: The telephone cannot find a router based on the information
in the DHCP file for GIPADD.
, which requires manual intervention.
Cause/Resolution
Options.
May 2011