Avaya 9608 Installation And Maintenance Manual page 72

Troubleshooting
Message
EEPROM error,
repair
required
Emergency
Option
Extension in
Use
Extension in
use: <NNNN>
Press continue
to take over
this extension
Login|Continue
Finding
router...
Gatekeeper
Error
Gateway Error
Incompatible
Invalid file
72 H.323 Installation & Maintenance Guide R6.1
RESOLUTION: If this message appears for more than a few seconds,
verify with the LAN Administrator that a DHCP server is appropriately
administered on the network. If there is not supposed to be a DHCP
server, you must "break into" the Discovering process and use static
addressing. See Changing IP address information
break into the Discovering process, press the # button, and when you
see the "1000Mbps", "100Mbps" or "10Mbps" message, quickly press
the * (asterisk) button.
CAUSE: Downloaded application file was not downloaded or saved
correctly.
RESOLUTION: The telephone automatically resets and attempts to
re-initialize.
CAUSE: Incompatible emergency option.
RESOLUTION: This should never happen. Contact Avaya.
CAUSE: The call server detects an extension conflict with an existing
set or Softphone.
RESOLUTION: You can force the current telephone to register and
thereby disconnect the other user by pressing Continue. When Login
is selected instead, the deskphone re-prompts for entry of (a different)
extension and password.
CAUSE: The telephone is proceeding through boot-up.
RESOLUTION: Allow the telephone to continue.
CAUSE: The gatekeeper rejects the registration attempt for an
unspecified reason.
RESOLUTION: Review gatekeeper/call server administrations,
including IP network parameters.
CAUSE: DEFINITY Release 8.4 does not have an H.323 station
extension for this telephone.
RESOLUTION: On the station administration screen, ensure the DCP
set being aliased for this IP deskphone has an H.323 station extension
administered, in accordance with switch administration instructions.
Since the 9600 Series IP Deskphones are not supported on DEFINITY
Release 8.4, you must upgrade to a release that does support these
telephones.
CAUSE: This release of the call server does not support the current
version of the IP telephone.
RESOLUTION: Upgrade to the current version of Communication
Manager (3.0 or greater) software.
CAUSE: The telephone does not have sufficient room to store the
downloaded file.
Cause/Resolution
on page 42. To
May 2011