Avaya 9608 Installation And Maintenance Manual page 75

Table 4: Operational Error Conditions for 9600 Series IP Deskphones
Condition
The telephone continually reboots, or
reboots continuously about every 15
minutes.
The message light on the telephone turns
on and off intermittently, but the telephone
never registers.
The telephone
stops working in
the middle of a
call,
The telephone was
working, but does
not work now,
H.323 Installation & Maintenance Guide R6.1
CAUSE: The deskphone cannot find the
HTTP/HTTPS server and/or call server.
RESOLUTION: Ensure that MCIPADD is
administered either manually or through DHCP
or HTTP, as appropriate. Alternately, this might
be a firmware fault because the MAC address
in memory is corrupted; in this case, return the
telephone to Avaya for repair.
CAUSE: This is a hardware fault.
RESOLUTION: The telephone must be
returned to Avaya for repair.
AND no lights are lit CAUSE: Loss of power.
on the telephone and RESOLUTION: Check the connections
the display is not lit. between the telephone, the power supply, and
the power jack. For example, verify that either
static addressing was not used or that any
changes to static addresses were entered
correctly.
AND power to the CAUSE: Loss of path to the Avaya call server,
telephone is fine (and DHCP Lease expired, or DHCP server not
the telephone might available when telephone attempts to
have gone through renegotiate DHCP lease.
the restarting RESOLUTION: As above.
sequence).
AND no lights are lit CAUSE: Loss of power.
on the telephone and RESOLUTION: Check the connections
the display is not lit. between the telephone, the power supply, and
the power jack.
AND power to the CAUSE: Loss of communication with the call
telephone is fine, but server.
there is no dial tone. RESOLUTION: Check LAN continuity from the
The display might call server to the telephone using ARP or trace-
show "System Busy." route and from the telephone to the call server
by invoking a Feature button. Verify that LAN
administration has not changed for the
Gatekeeper, TN 2302AP boards, or the LAN
equipment (routers, servers, etc.) between the
switch and the telephone. Verify no one
changed the telephone settings locally using
the VIEW and ADDR Craft codes, as described
earlier in this guide. Verify the telephone
volume is set high enough. Finally, conduct a
self-test.
Operational errors and status messages
Cause/Resolution
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