Ca50 Client - Motorola CA50 Developer & User Manual

14 - 6 CA50/UCA Client & Server Developer & User Guide

CA50 Client

Troubleshooting the CA50 Client
Table 14-2
Problem
Error logging in.
Client does not turn on. Lithium-ion battery not
Rechargeable
lithium-ion battery did
not charge.
Cannot see characters
on display.
During data
communication, no
data transmitted, or
transmitted data was
incomplete.
CA50 does not emit
sound.
Cause
Invalid bar code scanned.
An error screen displays
the following message on
the CA50: Invalid log in Try
again.
User is already logged in.
Already logged in, log in
here instead? displays.
charged.
Lithium-ion battery not
installed properly.
System crash.
Ambient battery charging
temperature was too high
or too low.
Charge timer expired
because the battery
continuously charged for
more than 4.5 hours.
Expiration of the timer can
be determined if the
ambient temperature is
o o
within 0 C to 35 C
accompanied by a blinking
red LED and an "insert
charge fault" icon on the
display. Usable battery life
may be expended.
Battery failed.
Device removed from
cradle while battery was
charging.
Device not powered on.
Device disconnected from
server during
communication.
Incorrect configuration.
Volume setting is low or
turned off.
Scan another bar code to attempt log in again.
Respond "Yes" to close current user session and continue log in
process.
Respond "No" to return to log in screen.
Charge or replace the lithium-ion battery in the device.
Ensure battery is installed properly. See
the Battery on page 4.
Perform a warm boot. If the device still does not turn on, perform a
cold boot. See Resetting the CA50 on page
Move the cradle and device to another location with ambient
o
temperatures between 0 C and 35
on page 7.
If a battery repeatedly causes a timer expiration when charging
from a dead or very low state, take battery out of service and
replace it with a new battery.
Replace battery. If the device still does not operate, perform a warm
boot, then a cold boot. See
Insert device in cradle. The battery fully charges in less than three
hours.
Press any key to wake the device.
Contact technical support or the help desk to see if the network
infrastructure is functioning properly. For example, device may
have lost or did not obtain an IP address.
See the system administrator.
Adjust the volume. If this still does not solve the problem, contact
the help desk.
Solution
Inserting and Removing
17.
o
C. See Charging Temperature
Resetting the CA50 on page 17.