Modifying Phone Book Menu Behavior - Motorola CA50 Developer & User Manual

Modifying Phone Book Menu Behavior

The sample phone book menu as it appears in the PhoneBook menu (ID="3") and TransferPhoneBook menu
(ID="13"), show the basic capabilities of the built-in phone book Web service. These phone book menus are for
placing new calls and transferring existing calls, respectively. In general they probably parallel each other, but they
can also be different to allow access to different extensions, whether making or transferring a call. These phone
book menus can be easily modified by adding and/or removing menu entries.
There are three basic behavior tracks for the phone book:
•
Group based (GetMenuGroupList & GetMenuExtListByGroup)
•
Phone extension range based (GetMenuExtRanges & GetMenuExtListByRange)
•
Recent call list (GetRecentCallList).
These tracks are all intended to make it easier to find a single desired extension out of a list of potentially hundreds
of extensions. The group based track is a method of breaking up the list into a predefined hierarchy. The range
based track is a method of dynamically breaking up the list into a hierarchy that changes as people log in and out.
The recent call list is intended to show the extensions that are likely to be of most interest based upon call history.
Group Based Phone Book
When bringing up the phone book via the group based methods, the basic concept is organizing the phone book by
the UCA server defined groups. Thus you start with a list of all groups with extensions associated to them. After a
group is selected, all the extensions associated with that particular group will be displayed.
Phone Extension Range Based Phone Book
The basic concept of the range based phone book track is dividing a long list of extensions into dynamic ranges
rather than groups. When a range is selected from the list, then all the extensions in that range are displayed. As
an example, a store may have 100 extensions in use that range from 100 to 500 and are fairly evenly distributed.
To break up this list of 100 extensions, you could divide this into 5 lists of 20 extensions that would be reasonably
easy to navigate. So the ranges for this might look like the following: 100-180, 180-260, 260-340, 340-420,
420-500.
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