Chapter 8: Troubleshooting; Responding To An Audible Alarm - Promise Technology SmartStor NS4300N Product Manual

Chapter 8: Troubleshooting

• Responding to an Audible Alarm (page 115)
• Checking the System Status LED (page 116)
• Checking Disk Status LEDs (page 116)
• Replacing a Failed Disk Drive (page 117)
• Checking RAID Volume Status in PASM (page 117)
• Checking File System Status in PASM (page 119)
• Checking the Event Log in PASM (page 120)
• Checking Enclosure Status in PASM (page 124)
• Resolving Connections with SmartSYNC (page 125)
• Solving Network Connection Problems (page 127)
• Restoring the Default Password (page 128)
• Resolving a Windows Firewall Issue (page 129)
This chapter deals problems you might encounter with your SmartStor and how
to resolve them. Also see "Frequently Asked Questions" on page 131.

Responding to an Audible Alarm

The SmartStor has two beep patterns
• Single beep, not repeated – The SmartStor is online
• Two beeps, continuously repeated – The SmartStor reports a problem
When you boot or reboot the SmartStor, and the buzzer is enabled, the buzzer
sounds one time to indicate that the SmartStor is online.
If you hear the two-beep pattern, check the following items:
• System Status LED (see below)
• Drive Status LED (see page 116)
• RAID Volume status in PASM (see page 117)
• File System status in PASM (see page 119)
• Enclosure status in PASM (see page 124)
• Event Log in PASM (see page 120)
• Your email inbox (see page 128)
115