Page 1 MART NS4300N Product Manual Version 2.4 SR5...
Page 2 You should back up all data before installing any drive controller or storage peripheral. Promise Technology is not responsible for any loss of data resulting from the use, disuse or misuse of this or any other Promise Technology product. Notice...
Page 3: Table Of Contents
Chapter 2: Installation and Setup ......5 Unpacking the SmartStor NS4300N ......5 Installing Disk Drives .
Page 4 SmartStor NS4300N Product Manual Chapter 3: Connecting to the SmartStor, cont. Setting up Linux Printing ....... . .44 Setting up Macintosh Printing .
Page 5 Contents Chapter 5: SmartNAVI, cont. Managing Users and Groups, cont. Deleting a Group ........76 Viewing Quotas .
Page 6 SmartStor NS4300N Product Manual Chapter 5: SmartNAVI, cont. Making Management Settings, cont. Viewing Plug-in Version Numbers ..... .96 Enabling and Disabling Plug-ins ......97 Removing Plug-ins .
Page 7 Contents Chapter 6: PASM, cont. Managing Users and Groups, cont. Viewing a List of Groups ......115 Creating a Group .
Page 8 SmartStor NS4300N Product Manual Chapter 6: PASM, cont. Managing the Network Connection ......138 Viewing Network Setup Information ....138 Making Network Settings .
Page 9 Contents Chapter 7: Technology Background, cont. Choosing a RAID Level ....... . .158 RAID 0 .
Page 10 SmartStor NS4300N Product Manual Appendix B: Important Information ......197 GNU General Public License ......197 Battery .
Page 11: Chapter 1: Introduction To Smartstor
Client OS Support (page 4) • Browser Support (page 4) Promise Technology’s SmartStor NS4300N is a network attached storage (NAS) solution for external storage targeted for small and medium business (SMB) users and small office/home office (SOHO) users. With a NAS product, users can save their work and have access to files over the network without having to carry around a disk drive or memory stick.
Page 12: Architecture
Architecture The SmartStor NS4300N’s architecture is based on the Freescale MPC8343 microprocessor and the Promise PDC40719 Serial ATA RAID Controller. The Gigabit Ethernet port is used for the data transfer and management. The USB ports are used for a printer, expansion drives, and Uninterruptable Power Supply (UPS).
Page 13: Specifications
Chapter 1: Introduction to SmartStor Specifications • Disk drive support: • Four 1.5 Gb/s or 3 Gb/s SATA 3.5-inch disk drives • Conforms to Serial ATA 1.0 specification and Serial ATA II: Extensions to Serial ATA 1.0 specification (SATA II, phase I specification) •...
Page 14: Compatible Backup Software
SmartStor NS4300N Product Manual Compatible Backup Software SmartStor NS4300N is compatible with the following backup software products: • Symantec Backup Exec System Recovery Server Edition • Microsoft Backup Software for Windows 95/98/NT/2000/ME/XP • Dantz Retrospect for Macintosh Client OS Support Microsoft Windows: •...
Page 15: Chapter 2: Installation And Setup
Setting up the SmartStor (page 16) • Connecting to PASM (page 20) • Shutting Down the SmartStor (page 26) Unpacking the SmartStor NS4300N The SmartStor NS4300N box contains the following items: • SmartStor NS4300N Unit • Ethernet cable • Quick Start Guide •...
Page 16 SmartStor NS4300N Product Manual Figure 1. SmartStor NS4300N Front View Disk Drive Drive Carrier Disk Status Disk Activity Power Button System Status Ethernet Activity LED One Touch Backup Button Note: This SmartStor is shown without the front door. Figure 2. SmartStor NS4300N Rear View...
Page 17: Installing Disk Drives
Chapter 2: Installation and Setup Installing Disk Drives You can populate the SmartStor NS4300N with SATA 1.5 Gb/s or 3.0 Gb/s disk drives. For optimal performance, install disk drives of the same model and capacity. Your disk drives will become a RAID Volume on the SmartStor.
Page 18: Installing The Software
SmartStor NS4300N Product Manual Installing the Software The SmartNAVI software connects your PC to the SmartStor, sets up the SmartStor, sets up network drives on your PC, and performs backups. OS Support The following operating systems support SmartNAVI: • Windows Vista: Business, •...
Page 19 Chapter 2: Installation and Setup Click the “I accept the terms...” option, then click the Next button. The Choose Destination Location screen appears. Optional. Click the Browse... button to choose a new install location for the software. Click the Next button. The Ready to Install screen appears.
Page 20 SmartStor NS4300N Product Manual Click the Install button to proceed with installation. When the installation is finished, the final installation screen appears. Click to Finish button to close the installer. With the Online Registration box checked, your browser will open and go directly to the Promise product registration website.
Page 21: Installation: Macintosh
Chapter 2: Installation and Setup The installer adds a SmartNAVI icon to the: • Start menu • Application tray SmartNAVI loads automatically every time your Windows OS starts. Installation: Macintosh To install the SmartNAVI on a Macintosh PC: Insert the CD into your PC’s CD-ROM. Double-click the SmartNAVI installer icon (right).
Page 22 SmartStor NS4300N Product Manual Click the Next button to begin installation. The License Agreement screen appears. Click the “I accept the terms...” option, then click the Next button.
Page 23 Chapter 2: Installation and Setup The Pre-Installation Summary screen appears. Click the Install button to begin the installation. The Install Complete screen appears.
Page 24 SmartStor NS4300N Product Manual Click the Next button to continue. The Online Registration screen appears.
Page 25 Chapter 2: Installation and Setup Click to Done button to close the installer. With the Online Registration box checked, your browser will open and go directly to the Promise product registration website. Thank you for taking the time to register. The installer adds a SmartNAVI icon to the: •...
Page 26: Setting Up The Smartstor
SmartStor NS4300N Product Manual Setting up the SmartStor The SmartNAVI performs the setup procedures on your SmartStor. After the procedure is done, you will have a default folder on the SmartStor, set up as a network drive on your PC.
Page 27 Chapter 2: Installation and Setup Type admin in the Username, Password, and Confirm fields, then click the Login button. This action creates a default user and logs the default user into SmartNAVI. The Main Window opens. Choose a Setup Mode and click the button: •...
Page 28 SmartStor NS4300N Product Manual If you chose Advanced Setup, go to the next step. Choose Automatic (DHCP) or Manual network settings. If you chose Manual settings, type entries for each of the following parameters in the fields provided: • Computer (NAS system) Name •...
Page 29 Chapter 2: Installation and Setup You can now copy files to and from the folder on the SmartStor. To access this folder from other PCs, see “Chapter 3: Connecting to the SmartStor” on page 27. To create additional RAID Volumes and folders, see “Chapter 6: PASM” on page 105.
Page 30: Connecting To Pasm
SmartStor NS4300N Product Manual Connecting to PASM The Promise Advanced Storage Manager (PASM) software is factory-installed on the SmartStor system. PASM runs in the browser on your PC. You can access PASM: • Directly in your browser. See page 21.
Page 31: Pasm In Your Browser
Chapter 2: Installation and Setup PASM in your Browser To log into PASM in your browser: Start your Browser. In the Browser address field, type in the IP address of the SmartStor. See “Finding the SmartStor’s IP Address” on page 20. Note that the IP address shown below is only an example.
Page 32: Pasm In Smartnavi
SmartStor NS4300N Product Manual PASM in SmartNAVI To log into PASM from SmartNAVI: SmartNAVI in Windows Double-click the SmartNAVI icon in the Windows application tray or Macintosh Dock (right). The MSN Window opens. Click the NS4300N in the NAS list.
Page 33 Chapter 2: Installation and Setup Your default browser starts and the PASM login screen displays. Type admin in both the User Name and Password fields, then click the Login button. The user name and password are case sensitive. For more information about PASM, see “Chapter 6: PASM” on page 105.
Page 34: Pasm In Bonjour
SmartStor NS4300N Product Manual PASM in Bonjour Bonjour is a service discovery protocol for local area networks. To use Bonjour, you must have a Bonjour-capable browser. Method 1 To log into PASM from Bonjour: Start your Browser. Click the Show all bookmarks icon.
Page 35 Chapter 2: Installation and Setup The PASM login screen displays. Type the user name and password in the respective fields, then click the Login button. The default user name is admin. The default password is admin. The user name and password are case sensitive. For more information about PASM, see “Chapter 6: PASM”...
Page 36: Shutting Down The Smartstor
SmartStor NS4300N Product Manual Shutting Down the SmartStor To shut down the SmartStor, press and hold the power button for five seconds. See Figure 3. The system status LED turns red, then goes dark. To restart the SmartStor, press the power button again.
Page 37: Chapter 3: Connecting To The Smartstor
Chapter 3: Connecting to the SmartStor • Setting up a Network Drive on a Windows PC (page 27) • Setting up a Network Drive on a UNIX or Linux PC (page 31) • Setting up a Network Drive on a Macintosh PC (page 35) •...
Page 38 SmartStor NS4300N Product Manual In the Computer name field, type the IP address of the SmartStor and click the Search button. See “Finding the SmartStor’s IP Address” on page 20. The SmartStor appears in the search results list. SmartStor (NS4300N)
Page 39 Chapter 3: Connecting to the SmartStor Right-click the folder you want and choose Map Network Drive from the dropdown menu. The Map Network Drive dialog box appears. In the Map Network Drive dialog box, choose a drive letter and click the Finish button.
Page 40 SmartStor NS4300N Product Manual The folder on the SmartStor appears under My Computer as a network drive. SmartStor (NS4300N) under Network Drives You can now copy files to and from the folder on the SmartStor.
Page 41: Setting Up A Network Drive On A Unix Or Linux Pc
Chapter 3: Connecting to the SmartStor Setting up a Network Drive on a UNIX or Linux PC Before you can access the SmartStor from a UNIX or Linux PC, you must configure the SmartStor to communicate with UNIX and Linux. On a Windows or Macintosh PC Setting up UNIX/Linux Service To set up access from a UNIX or Linux PC:...
Page 42: On The Unix/Linux Pc With Command Line Interface
SmartStor NS4300N Product Manual To set up UNIX/Linux file sharing: In the Tree, click the Sharing Setup icon, then click the UNIX/Linux Sharing tab. Choose a folder from the Folder Name dropdown menu. In the New IP Address field, type the IP address of the UNIX or Linux PC from which you will access this folder, then click the Add button.
Page 43: On The Linux Pc With Graphic Desktop
Chapter 3: Connecting to the SmartStor On the Linux PC with Graphic Desktop This procedure is for a RedHat Enterprise Linux 4 configuration. If you run a different version of Linux, you might have to adapt the procedure. See your OS documentation.
Page 44 SmartStor NS4300N Product Manual Type the user name and password in the respective fields, then click the OK button. The default user name is admin. The default password is admin. The user name and password are case sensitive. Leave the Domain field blank.
Page 45: Setting Up A Network Drive On A Macintosh Pc
Chapter 3: Connecting to the SmartStor Setting up a Network Drive on a Macintosh PC Before you can access the SmartStor from a Macintosh (Mac OS X) PC, you must configure the SmartStor to communicate with the MacOS. In PASM Start PASM.
Page 46 SmartStor NS4300N Product Manual To set up Macintosh file sharing: In the Tree, click the Sharing Setup icon, then click the Windows/ Macintosh/FTP Sharing tab. Check the Macintosh protocol box. Choose a folder from the Folder Name dropdown menu. In the User/Group list, highlight the name of a user or group.
Page 47: On The Macintosh Desktop
Chapter 3: Connecting to the SmartStor On the Macintosh Desktop From the Go menu, choose Connect to Server. In the Connect to Server dialog box, type afp://192.168.1.214 and click the Connect button. Note that the IP address shown below is only an example. The IP address you type in the dialog box on your Macintosh will be different.
Page 48 SmartStor NS4300N Product Manual The user name and password are case sensitive. In the NS4300 dialog box, click the folder you want, then click the OK button. In the NS4300 Welcome screen, click the OK button.
Page 49: Connecting A Usb Printer To Smartstor
Chapter 3: Connecting to the SmartStor A window opens on the Macintosh desktop to access the folder on the SmartStor. You can now copy files to and from the folder on the SmartStor. Connecting a USB Printer to SmartStor To connect a USB printer to the SmartStor: Set up your printer according to the printer’s Setup Guide or User Manual.
Page 50: Setting Up The Print Server On Smartstor
SmartStor NS4300N Product Manual Setting up the Print Server on SmartStor To set up the SmartStor’s print server: Start PASM. See “PASM in your Browser” on page 21, “PASM in SmartNAVI” on page 22, or “PASM in Bonjour” on page 24.
Page 51: Setting Up Windows Printing
Chapter 3: Connecting to the SmartStor Setting up Windows Printing If your printer came with automatic configuration software, you might have to complete this procedure first to create a connection path. Then use the configuration software. To set up printing on a Windows PC: On the Windows desktop, double-click the My Network Places icon.
Page 52 SmartStor NS4300N Product Manual When the warning message about printer drivers appears, click the OK button to continue. In the Add Printer Wizard, click the Manufacturer and model name of your USB printer, then click the OK button. To verify printer installation, in the Windows Start menu, choose Settings, then Printers and Faxes.
Page 53 Chapter 3: Connecting to the SmartStor...
Page 54: Setting Up Linux Printing
SmartStor NS4300N Product Manual Setting up Linux Printing This procedure is for a RedHat Enterprise Linux 4 configuration. If you run a different version of Linux, you might have to adapt the procedure. See your OS documentation. From the Applications menu, choose System Settings, then Printing.
Page 55 Chapter 3: Connecting to the SmartStor Highlight USBPTR01 and click the Forward button. The Authentication dialog box opens. In the User name and Password fields, type admin, then click the OK button. The user name and password are case sensitive. The Printer Model dialog box opens.
Page 56 SmartStor NS4300N Product Manual 10. Click the Finish button. USBPTR01 is added to your printer list.
Page 57: Setting Up Macintosh Printing
Chapter 3: Connecting to the SmartStor Setting up Macintosh Printing To set up printing on a Macintosh PC: From the Apple Menu, choose System Preferences. Double-click the Print & Fax icon. Click the Setup Printers button. In the Printer List, click the Add icon. The Printer List displays a new panel.
Page 58 SmartStor NS4300N Product Manual The printer list displays a new panel. Highlight the USBPTR01 in the list. USBPRT01 represents the USB printer connected to the SmartStor. In the Printer Model popup menu, choose the make of your printer. 10. In the Model Name list, choose the model of your printer.
Page 59: Connecting A Usb Drive
Chapter 3: Connecting to the SmartStor Connecting a USB Drive To connect a USB drive to the SmartStor, attach the USB cable from your external drive to one of the USB connections on the back of the SmartStor. If you have a USB memory stick, attach it directly to one of the USB connections or use a USB cable, whichever is more convenient.
Page 60: Windows Pc
SmartStor NS4300N Product Manual Windows PC The USB drive appears as a folder on the SmartStor when you create a network drive on a Windows PC. USB drive connected to the SmartStor Follow the procedure “Setting up a Network Drive on a Windows PC” on page 27, but choose the usbdisk folder instead of the public folder.
Page 61: Macintosh Pc
Chapter 3: Connecting to the SmartStor Follow the procedure “Setting up a Network Drive on a UNIX or Linux PC” on page 31, but choose the USBDISK folder instead of the PUBLIC folder. Macintosh PC The USB drive appears as a folder on the SmartStor when you create a network drive on a Macintosh PC.
Page 62: Setting-Up Apple Itunes
SmartStor NS4300N Product Manual Setting-up Apple iTunes The Firefly Media Server plug-in enables SmartStor to be a shared resource in the Apple iTunes user interface. You must perform the setup operation on the PC where you installed SmartNAVI. Downloading the Firefly Plug-in...
Page 63 Chapter 3: Connecting to the SmartStor After a few moments, the plug-in is added. Warning Do not disconnect the power or shut down the SmartStor while the plug-in installation is running! Click the Configure Plugin button. The newly added plug-in appears in the list. Its Service Status is OFF. Click the plug-in to choose it.
Page 64: Installing And Configuring Apple Itunes
SmartStor NS4300N Product Manual Note You can also install the Firefly plug-in using PASM. See “Enabling and Disabling Plug-ins” on page 125 and “Adding Application Plug-ins” on page 143. Installing and Configuring Apple iTunes After you have installed the Firefly plug-in, your system is ready to install and configure iTunes.
Page 65 Chapter 3: Connecting to the SmartStor Click on the SmartStor to display the items stored there. SmartStor...
Page 66 SmartStor NS4300N Product Manual...
Page 67: Chapter 4: One Touch Backup
Chapter 4: One Touch Backup • Enabling One Touch Backup (page 58) • Creating a Backup Schedule (page 60) • Performing a One Touch Backup (page 62) • Viewing Your Backup Files (page 63) • Restoring Backed-up Files (page 65) One Touch Backup enables you to make a quick, automated backup of a selected folder on your PC, at the touch of a button.
Page 68: Enabling One Touch Backup
SmartStor NS4300N Product Manual Enabling One Touch Backup To enable One Touch Backup on the SmartStor: SmartNAVI in Windows Double-click the SmartNAVI icon in the Windows application tray or Macintosh Dock (right). The MSN Window opens. Click the NS4300N in the NAS list.
Page 69 Chapter 4: One Touch Backup Type admin in both the User Name and Password fields, then click the Login button. The user name and password are case sensitive. In the Tree, click the + beside the Backup icon, then click the Easy Backup icon.
Page 70: Creating A Backup Schedule
SmartStor NS4300N Product Manual Creating a Backup Schedule For each folder you want to backup, you must create a backup schedule. To create a Backup Schedule in SmartNAVI: SmartNAVI in Windows Double-click the SmartNAVI icon in the Windows application tray or Macintosh Dock (right).
Page 71 Chapter 4: One Touch Backup Do any of the following actions to select your backup folders: • Check the Backup My Data box – Selects the My Documents, Favorites, and Desktop folders with all their contents. • Click the Add to Backup icon (right) – Opens the My Documents folder.
Page 72: Performing A One Touch Backup
SmartStor NS4300N Product Manual Choose the corresponding values from the dropdown menus: • Number of hours • Time of day in hours and minutes • Time of day and day of the week Click the Add button. The newly created schedule appears in the Schedule List.
Page 73: Viewing Your Backup Files
Chapter 4: One Touch Backup Viewing Your Backup Files To view your backup files on the SmartStor: On the Windows PC desktop, double-click the My Computer icon. Under Network Drives, double-click the SmartStor. On the SmartStor, find the Backup folder. The Backup folder contains the results of the One Touch Backup: •...
Page 74 SmartStor NS4300N Product Manual Backup folder of a USB Disk Backup folder of Backup folder of account name “Billy” account name “admin”...
Page 75: Restoring Backed-Up Files
Chapter 4: One Touch Backup Restoring Backed-up Files You can restore all or any portion of the files in the BACKUPDATA_your username folder on the NAS system. You can also choose to restore the files to their original location on your PC or an alternative location.
Page 76 SmartStor NS4300N Product Manual Click the Restore button. Click the folder whose contents you want to restore. Click the arrow icons to expand the tree and narrow your choices. Click an option button for: • Restore to original folder – The backup files will overwrite the files on your PC •...
Page 77: Chapter 5: Smartnavi
Chapter 5: SmartNAVI • Working with SmartNAVI (page 67) • Managing Users and Groups (page 72) • Managing RAID Volumes (page 78) • Managing Backups (page 81) • Managing Share Folders (page 88) • Making Management Settings (page 91) • Managing Downloads (page 100) Working with SmartNAVI The SmartNAVI software connects your PC to the SmartStor, performs backups,...
Page 78: Opening The Main Window
SmartStor NS4300N Product Manual The MSN Window lists all SmartStor units on the network by their system name and IP address. Opening the Main Window To open the Main Window, do one of the following SmartNAVI in actions: Windows •...
Page 79: Choosing A Smartnavi Language
Chapter 5: SmartNAVI The Main Window contains the management features of SmartNAVI.. Choosing a SmartNAVI Language To choose a language: Go to the MSN Window. Click the Language dropdown menu and choose the language you prefer. Starting the Advanced Storage Manager (PASM) This feature opens Promise Advanced Storage Manager (PASM) in your default browser.
Page 80: Viewing Smartnavi Information
SmartStor NS4300N Product Manual SmartNAVI Tray Icon (Windows only) Right-click the SmartNAVI icon in the application tray. Choose Open Advanced Management in the popup menu. The PASM login screen appears in your browser. Viewing SmartNAVI Information SmartNAVI is the software application that connects your PC with the SmartStor NAS system.
Page 81: Closing Smartnavi
Chapter 5: SmartNAVI Closing SmartNAVI To close SmartNAVI: Click the close icon on the Main Window. • Windows icon in the top right corner • Macintosh icon in the top left corner Click the close icon on the MSN Window. •...
Page 82: Managing Users And Groups
SmartStor NS4300N Product Manual Managing Users and Groups This category includes the following topics: • Creating a User (page 72) • Creating the Default User (page 73) • Changing User Passwords (page 73) • Changing User Permissions (page 74) •...
Page 83: Creating The Default User
Chapter 5: SmartNAVI Creating the Default User This feature creates the default user for SmartNAVI. Important If you change to a new default user, the previous default user’s network drives, backup schedules, username, and password information all will be deleted. To create the default user: Go to the MSN Window.
Page 84: Changing User Permissions
SmartStor NS4300N Product Manual Changing User Permissions The Admin user always has read and write permission. All other users have read- only permission by default. To change permissions: Go to the Main Window. Click the Share Folder icon. Click the Share Folder Permission button.
Page 85: Viewing A List Of Groups
Chapter 5: SmartNAVI Click the User Management icon. Click the Create New Group button. Type a Group name in the field provided. Up to 16 characters, A-Z, 0-9, and _. No spaces. Optional. Move members to the Selected User list to add them. Or add them later.
Page 86: Deleting A Group
SmartStor NS4300N Product Manual Click the User Management icon. Click the Modify Group Member button. Click the Group whose membership you want to change. Move members to the Available User list to delete them. Click the OK button. Deleting a Group Before you can delete a Group, you must first delete all of the Members from the Group.
Page 87 Chapter 5: SmartNAVI To set a quota: Go to the Main Window. Click the User Management icon. Click the Quota icon. Click the user or group whose quota you want to assign. From the dropdown menu, choose the RAID Volume to which the quota applies.
Page 88: Managing Raid Volumes
SmartStor NS4300N Product Manual Managing RAID Volumes This category includes the following topics: • Creating a RAID Volume (page 78) • Expanding a RAID Volume (page 78) • Viewing RAID Volume Status (page 79) • Viewing a List of RAID Volumes (page 79) •...
Page 89: Viewing Raid Volume Status
Chapter 5: SmartNAVI The RAID volume can take up to two hours to expand and initialize, depending on the size of your disk drives. Notes Expansion is only available when your NAS system has the proper combination of RAID volume and free disk drives. For additional expansion options or to change the RAID level of your volume, use PASM.
Page 90: Recreating A Raid Volume
SmartStor NS4300N Product Manual Recreating a RAID Volume Caution When you recreate a RAID volume, you delete all the data saved in the volume. Back up any important data before you recreate a volume. To recreate a RAID volume: Go to the Main Window.
Page 91: Managing Backups
Chapter 5: SmartNAVI Managing Backups This category includes the following topics: • Doing a Backup Now (page 81) • Scheduling a Backup (page 83) • Viewing Backup Schedules (page 84) • Changing a Scheduled Backup (page 84) • Deleting a Scheduled Backup (page 85) •...
Page 92 SmartStor NS4300N Product Manual Click the Backup button. The backup begins immediately. MSN Window Before you can do a backup from the SmartNAVI MSN Window, you must create a backup schedule. See “Scheduling a Backup” on page 83. Click the system in the NAS List whose backup you want to run.
Page 93: Scheduling A Backup
Chapter 5: SmartNAVI Scheduling a Backup You can schedule backups by the hour, day, or week. To set a schedule for backing up files from your PC to the NAS system (SmartStor): Go to the Main Window. Click the SmartSYNC icon. Click the Backup/Schedule –...
Page 94: Viewing Backup Schedules
SmartStor NS4300N Product Manual The newly created schedule appears in the Schedule List. The backed up files will appear on the NAS in a folder named BACKUPDATA_your username. Viewing Backup Schedules To view the list of current schedules: Go to the Main Window.
Page 95: Deleting A Scheduled Backup
Chapter 5: SmartNAVI Deleting a Scheduled Backup Deleting a scheduled backup has no effect upon any files previously backed-up to the NAS system (SmartStor). To delete a scheduled backup: Go to the Main Window. Click the SmartSYNC icon. Click the Schedule List button. Click the schedule you want to delete.
Page 96: Viewing The Backup Event Log
SmartStor NS4300N Product Manual • Type the name of an new folder in the field provided • Click the Folder icon – Opens the My Documents folder. Click a folder you want to use for a target, then click the Open button Click the Restore button.
Page 97: Clearing The Event Log
Chapter 5: SmartNAVI Click the SmartSYNC icon. Click the Event Log button. Click the Save button. Optional. Change the file name or save to a different location. Click the Save button in the Save dialog box. Clearing the Event Log Note Before you clear the Backup Event Log, consider saving a copy for future reference.
Page 98: Managing Share Folders
SmartStor NS4300N Product Manual Managing Share Folders This category includes the following topics: • Creating a Share Folder (page 88) • Opening a Share Folder (page 88) • Viewing a List of Share Folders (page 89) • Changing Share Folder Permissions (page 89) •...
Page 99: Viewing A List Of Share Folders
Chapter 5: SmartNAVI Viewing a List of Share Folders To view a list of Share Folders: Go to the Main Window. Click the Share Folder icon. Double-click the individual share folder to view its contents. Changing Share Folder Permissions The Admin user always has read and write permission. All other users have read- only permission by default.
Page 100: Mounting A Share Folder / Creating A Network Drive
SmartStor NS4300N Product Manual Click the OK button. Click the Delete button. Click the Yes button in the first confirmation box. Type Yes then click the OK button in the second confirmation box. Mounting a Share Folder / Creating a Network Drive To mount a share folder (Linux) or create a network drive (Windows): Go to the Main Window.
Page 101: Making Management Settings
Chapter 5: SmartNAVI Making Management Settings This category includes the following topics: • Configuring a NAS System (page 91) • Changing Network Settings (page 93) • Locating the SmartStor (page 94) • Choosing a Default NAS System (page 94) • Enabling or Disabling Event Notification (page 94) •...
Page 102 SmartStor NS4300N Product Manual Advanced Setup To configure your NAS system using Advanced Setup: Go to the Main Window. Click the Setup Wizard icon. Click the Advanced Setup button. Choose Automatic (DHCP) or Manual network settings. If you chose Manual settings, type entries for each of the following parameters in the fields provided: •...
Page 103: Changing Network Settings
Chapter 5: SmartNAVI Note When you create your RAID volume in PASM, you can choose additional options, such as Multiple RAID volumes. See “Setting up SmartStor with the Setup Wizard” on page 112. Changing Network Settings Caution If your NAS system is on a network, check with your Network Administrator before you change the network settings.
Page 104: Locating The Smartstor
SmartStor NS4300N Product Manual Locating the SmartStor This feature helps you to physically locate a NAS system. To locate a SmartStor: Go to the MSN Window. Click the system in the NAS List that you want to locate. Click the Locate NAS icon (right).
Page 105: Viewing The System Event Log
Chapter 5: SmartNAVI Disabling Event Notification To disable event notification: Right-click the SmartNAVI icon in the application tray. Uncheck Event Notice in the popup menu. Viewing the System Event Log NAS events report functions and status of the NAS system. The Event Log displays the 20 most recent events.
Page 106: Viewing A List Of Plug-Ins
SmartStor NS4300N Product Manual Click the Add Plugin button. Do one of the following actions: • Type the name of the plug-in file • Click the folder icon, navigate to the plug-in file, click it, then click the Open button Click the OK button.
Page 107: Enabling And Disabling Plug-Ins
Chapter 5: SmartNAVI Enabling and Disabling Plug-ins Enabling Plug-ins You must add a plug-in to SmartStor before you can use this function. To enable a plug-in: Go to the Main Window. Click the NAS Management icon. Click the Configuration Plugin button. Click the Plug-in you want to enable.
Page 108: Rebooting The Smartstor
SmartStor NS4300N Product Manual Click the Configuration Plugin button. Click the Plug-in you want to remove. The plug-in's name turns red. Click the Remove button. Click the Yes button in the confirmation box. The plug-in is removed from SmartNAVI. If you need the plug-in later, you can reinstall it. See “Adding Application Plug-ins”...
Page 109: Restarting The Smartstor
Chapter 5: SmartNAVI Click the NAS Management icon. Click the Shutdown button. Click the Shutdown option. Click the OK button. In the confirmation box, click the Close button. Power Button Directly To shut down the SmartStor, press and hold the power button for five seconds.
Page 110: Managing Downloads
SmartStor NS4300N Product Manual Managing Downloads This category includes the following topics: • Adding a Link (page 100) • Drag and Drop Files (page 101) • Batch Downloading Files (page 101) • Viewing the Download List (page 102) • Removing a Link (page 102) •...
Page 111: Drag And Drop Files
Chapter 5: SmartNAVI The Torrent files are added to the Download List and begin to download automatically. The Torrent files are saved to the download folder on the NAS system. Drag and Drop Files Drag and drop supports HTTP, FTP, and Torrent files. The process includes two actions: •...
Page 112: Viewing The Download List
SmartStor NS4300N Product Manual To add a series of sequential download links: Go to the Main Window. Click the Download Station icon. Click the Batch button. A dialog box appears. In the field provided, type the URL of the file server. Then type a slash (/) and the file name with an asterisk (*).
Page 113: Pausing And Resuming A Download
Chapter 5: SmartNAVI Pausing and Resuming a Download Pausing a Download To pause a Torrent file download: Go to the Main Window. Click the Download Station icon. Click the Download List button. Click the link of the file download you want to pause. Click the Pause button.
Page 114: Deleting A Downloaded File
SmartStor NS4300N Product Manual Click the Open button. Deleting a Downloaded File Caution The feature deletes Torrent files from the download folder on the NAS system. To delete a downloaded Torrent file: Go to the Main Window. Click the Download Station icon.
Page 115: Chapter 6: Pasm
Chapter 6: PASM • Connecting to PASM (below) • Choosing a Language (page 111) • Navigating in PASM (page 111) • Logging out of PASM (page 111) • Setting up SmartStor with the Setup Wizard (page 112) • Managing Users and Groups (page 114) •...
Page 116: Pasm In Your Browser
SmartStor NS4300N Product Manual PASM in your Browser To log into PASM in your browser: Start your Browser. In the Browser address field, type in the IP address of the SmartStor. See “Finding the SmartStor’s IP Address” on page 20.
Page 117: Pasm In Smartnavi
Chapter 6: PASM PASM in SmartNAVI To log into PASM from SmartNAVI: SmartNAVI in Windows Double-click the SmartNAVI icon in the Windows application tray or Macintosh Dock (right). The MSN Window opens. Click the NS4300N in the NAS list. Click the WWW icon to start the browswer and open PASM.
Page 118 SmartStor NS4300N Product Manual Type the user name and password in the respective fields, then click the Login button. The default user name is admin. The default password is admin. The user name and password are case sensitive.
Page 119: Pasm In Bonjour
Chapter 6: PASM PASM in Bonjour Bonjour is a service discovery protocol for local area networks. To use Bonjour, you must have a Bonjour-capable browser. Method 1 To log into PASM from Bonjour: Start your Browser. Click the Show all bookmarks icon. The Collections list appears.
Page 120 SmartStor NS4300N Product Manual The PASM login screen displays. Type the user name and password in the respective fields, then click the Login button. The default user name is admin. The default password is admin. The user name and password are case sensitive.
Page 121: Choosing A Language
Chapter 6: PASM Choosing a Language To choose a language, click the Language menu in the PASM Header and choose the language you prefer. Navigating in PASM The Tree is the primary navigation tool in PASM. Categories of functions listed with a + sign before the icon.
Page 122: Setting Up Smartstor With The Setup Wizard
SmartStor NS4300N Product Manual Setting up SmartStor with the Setup Wizard If you used the SmartNAVI Setup Wizard to set up your SmartStor, you do not need to run the Setup Wizard in PASM. If you have not yet set up your SmartStor: In the Tree, click the + beside the Wizard icon, then on the Setup Wizard icon to display the Setup Wizard screen.
Page 123: Step 3 Screen
Chapter 6: PASM Step 3 Screen Check the Enable box to the right of the services you plan to use. • Windows – Enables file access from Windows PCs. Also required to use the SmartStor as a print server. • Unix/Linux –...
Page 124: Managing Users And Groups
SmartStor NS4300N Product Manual Managing Users and Groups This category includes the following topics: • Viewing a List of Users (page 114) • Creating a User (page 114) • Changing the Administrator’s Password (page 114) • Changing a User's Password (page 115) •...
Page 125: Changing A User's Password
Chapter 6: PASM Click the User Management icon. Click the Change Password tab. Type a new password into the fields provided. Click the OK button. In the confirmation box, click the OK button. If you forget your new password, you reset the SmartStor to the default Administrator’s password.
Page 126: Creating A Group
SmartStor NS4300N Product Manual Creating a Group Groups are composed of users. You can assign permissions to a group, the same as you would do with individual users. You can create up to 256 groups. To create a group: In the Tree, click the + beside the Users & Groups icon.
Page 127: Deleting A Group
Chapter 6: PASM Deleting a Group You must remove all members from the group before you can delete the group. See “Removing Members from a Group” on page 116. To delete a group: In the Tree, click the + beside the Users & Groups icon. Click the Group Management icon.
Page 128 SmartStor NS4300N Product Manual From the dropdown menu, choose the RAID Volume to which the quota applies. Click one of the following options: • Unlimited • Limited Quota If you chose Limited Quota, type a number into the field provided.
Page 129: Managing File & Print Services
Chapter 6: PASM Managing File & Print Services This category includes the following topics: • Setting up Windows Access (page 119) • Setting up UNIX/Linux Access (page 121) • Setting up Macintosh Access (page 122) • Setting up FTP Access (page 123) •...
Page 130 SmartStor NS4300N Product Manual • Domain Name • Domain Controller • Administrator Name • Administrator Password See your Network Administrator for help with this information. Optional. If you chose an Workgroup, enter the Workgroup name into the field provided: See your Network Administrator for help with this information.
Page 131: Setting Up Unix/Linux Access
Chapter 6: PASM Setting up UNIX/Linux Access Setting up UNIX/Linux Service To set up access from a UNIX or Linux PC: In the Tree, click the + beside the File & Print icon to expand the Tree. Click the Protocol Control icon, then click the UNIX/Linux tab. Click the Enable option button.
Page 132: Setting Up Macintosh Access
SmartStor NS4300N Product Manual Setting up Macintosh Access Setting up Macintosh Service To set up access from a Macintosh PC: In the Tree, click the + beside the File & Print icon. Click the Protocol Control icon, then click the Macintosh tab.
Page 133: Setting Up Ftp Access
Chapter 6: PASM Setting up FTP Access Setting up FTP Service To set up FTP access for your folders: In the Tree, click the + beside the File & Print icon to expand the Tree. Click the Protocol Control icon, then click the FTP Sharing tab. Click the Enable option button.
Page 134: Setting Up Your Print Server
SmartStor NS4300N Product Manual • Read and Write – Default Click the OK button to save your settings. In the confirmation box, click the OK button. You can now access the specified folder from your PC using FTP. Setting up your Print Server...
Page 135: Viewing A List Of Plug-Ins
Chapter 6: PASM • Movie – avi, mpg, mpeg, wmv, tts, vob Viewing a List of Plug-ins To view a list of installed plug-ins: In the Tree, click the + beside the File & Print icon to expand the Tree. Click the Protocol Control icon.
Page 136: Viewing A List Of Folders
SmartStor NS4300N Product Manual Viewing a List of Folders A folder is the entity that appears as a Network Drive on your PC. To view the list of folders: In the Tree, click the + beside the File & Print icon.
Page 137: Deleting A Folder
Chapter 6: PASM In the Folder Name field, type a name for your new folder. Check the boxes beside the services you want to use. Click the OK button. In the confirmation box, click the OK button. To access the new folder from a Windows PC, see “Setting up Folder Sharing: Windows, Macintosh, FTP”...
Page 138: Setting Up Folder Sharing: Unix And Linux
SmartStor NS4300N Product Manual Check the boxes for the protocols you want for this folder: • Windows • Macinsosh • In the Permission list, click the option button for one of the following permissions for each group and user: •...
Page 139: Managing Raid Volumes
Chapter 6: PASM Managing RAID Volumes This category includes the following topics: • Viewing RAID Volume Status (page 129) • Viewing Disk Drive Information (page 130) • Creating a RAID Volume (page 130) • Designating a Spare Drive (page 131) •...
Page 140: Viewing Disk Drive Information
SmartStor NS4300N Product Manual Viewing Disk Drive Information To view information about a disk drive: In the Tree, click the + beside the RAID & File System icon. Click the RAID Management icon. The RAID Status tab displays the current RAID system and its status.
Page 141: Designating A Spare Drive
Chapter 6: PASM Designating a Spare Drive If you have an unassigned disk drive, you can assign it as a spare drive. For more information, see “Spare Drive” on page 159 and “Automatic Rebuilding” on page 160. To assign a spare drive: In the Tree, click the + beside the RAID &...
Page 142: Deleting A Raid Volume
SmartStor NS4300N Product Manual Deleting a RAID Volume Caution When you delete a RAID Volume, you delete all the folders in the RAID volume and all the data saved in the folders. Back up any important data before you delete a RAID Volume.
Page 143: Viewing An External Usb Drive Or Memory Stick
Chapter 6: PASM Viewing an External USB Drive or Memory Stick To view a USB drive or memory stick attached to the SmartStor: In the Tree, click the + beside the RAID & File System icon. Click the RAID Management icon. The USB drive or memory stick appears as a USB External Disk Click the File System Management icon.
Page 144: Managing Backups
SmartStor NS4300N Product Manual Managing Backups This category includes the following topics: • Viewing a List of Snapshot Backups (page 134) • Setting up a Snapshot Backup (page 134) • Scheduling a Snapshot Backup (page 135) • Recovering Snapshot Backups (page 135) •...
Page 145: Scheduling A Snapshot Backup
Chapter 6: PASM Scheduling a Snapshot Backup To schedule a Snapshot Backup: In the Tree, click the + beside the Backup icon. Click the Snapshot Backup icon. Click the Schedule tab. Click the option you want from the Schedule Type list. •...
Page 146: Viewing The Nas Replication Schedule
SmartStor NS4300N Product Manual Viewing the NAS Replication Schedule NAS Replication is a feature that uses one SmartStor to backup the data on another SmartStor. The two SmartStor systems must be on the same network. To view the NAS Replication schedule: In the Tree, click the + beside the Backup icon.
Page 147: Enabling One Touch Backup
Chapter 6: PASM Under Schedule, click the option button for the schedule type you want: • Disable – Disables NAS Replication • Do it at once – Performs a NAS Replication when you click the OK button. • Time interval by hour – Set an hourly interval for NAS Replications to happen.
Page 148: Managing The Network Connection
SmartStor NS4300N Product Manual Managing the Network Connection This category includes the following topics: • Viewing Network Setup Information (page 138) • Making Network Settings (page 138) • Working with Jumbo Frames (page 139) • Working with DDNS (page 139)
Page 149: Working With Jumbo Frames
Chapter 6: PASM Optional. If you chose Specify an IP address, enter the following settings in the fields provided: • IP Address • Subnet Mask • Default Gateway IP Address • Primary Domain Name Server IP Address • Secondary Domain Name Server IP Address See your Network Administrator for help in making these settings.
Page 150 SmartStor NS4300N Product Manual There are two DDNS options: • Provide your own DDNS server • Register with an online DDNS service A free online DDNS service is available at http://www.dyndns.com/. Making DDNS Settings PASM requires the DDNS domain name, user name, and password to work with the DDNS server.
Page 151: Making Management Settings
Chapter 6: PASM Making Management Settings This category includes the following topics: • Viewing the Event Log (page 141) • Setting up SMTP Authentication (page 141) • Sending a Test Message (page 142) • Viewing the Email Alert List (page 142) •...
Page 152: Sending A Test Message
SmartStor NS4300N Product Manual In the SMTP Server field, type the IP address or the DNS name of your SMTP server. Optional. Type a new number in the Command Port field. 25 is the default number. In the From field, the sender’s email address that you want to appear in the alert messages.
Page 153: Adding An Email Alert Recipient
Chapter 6: PASM Adding an Email Alert Recipient You can have up to 32 Email Alert recipients. To add an Email Alert recipient: In the Tree, click the + beside the Management icon. Click the Mail Alert icon. Click the Add tab. In the E-Mail Address field, type the recipient’s email address.
Page 154: Removing Plug-Ins
SmartStor NS4300N Product Manual To add a plug-in to SmartStor: In the Tree, click the + beside the Management icon. Click the System Upgrade icon, then click the Application Plug-in tab. From the Volume dropdown menu, choose the Volume that has the folder with the plug-in file.
Page 155: Viewing Ups Status
Chapter 6: PASM To disable the buzzer: In the Tree, click the + beside the Management icon. Click the Buzzer icon. Click the Disable option button. Click the OK button. In the confirmation box, click the OK button. Click the Enable option button, then click the OK button to enable the buzzer, then click the OK button in the confirmation box.
Page 156: Setting Up System Standby
SmartStor NS4300N Product Manual Setting up System Standby This feature enables the SmartStor to shut down the disk drives in order to save power. You choose the interval of inactivity on the SmartStor after which the drives are powered down. System standby is disabled by default.
Page 157: Managing The System
Chapter 6: PASM Managing the System This category includes the following topics: • Setting System Date and Time (page 147) • Adjusting for Daylight Saving Time (page 147) • Running the Network Time Protocol (page 148) • Viewing the Results of NTP Synchronization (page 148) •...
Page 158: Running The Network Time Protocol
SmartStor NS4300N Product Manual Running the Network Time Protocol You can use the Network Time Protocol (NTP) to set the system date and time on your SmartStor to synchronize itself with an external Time Server. To run the Network Time Protocol: In the Tree, click the + beside the System icon.
Page 159: Rebooting The Smartstor
Chapter 6: PASM Rebooting the SmartStor Normally you will only need to reboot the SmartStor is after a firmware upgrade or a plug-in installation. See “Upgrading the Firmware” on page 195. During the reboot, none of your folders will be accessible from your networked PCs. To reboot the SmartStor: In the Tree, click the + beside the System icon.
Page 160: Restarting The Smartstor
SmartStor NS4300N Product Manual Restarting the SmartStor To restart the SmartStor after a shutdown, press the power Power button on the front of the SmartStor chassis (right). Button When the SmartStor is fully booted: • The system status LED turns green (right) •...
Page 161: Viewing Enclosure Information
Chapter 6: PASM Viewing Enclosure Information To view enclosure information: In the Tree, click the + beside the System icon. Click the System Information icon. Click the Enclosure Information tab. Enclosure Information includes: • CPU temperature • System Fan Speed •...
Page 162 SmartStor NS4300N Product Manual...
Page 163: Chapter 7: Technology Background
Chapter 7: Technology Background • Introduction to RAID (below) • Choosing a RAID Level (page 158) • Spare Drive (page 159) • Partition and Format (page 160) • RAID Volume Migration (page 161) Introduction to RAID RAID (Redundant Array of Independent Disks) allows multiple disk drives to be combined together into a RAID Volume.
Page 164: Raid 0 - Stripe
SmartStor NS4300N Product Manual RAID 0 – Stripe When a RAID Volume is striped, the read and write blocks of data are interleaved between the sectors of multiple disk drives. Performance is increased, since the workload is balanced between drives or “members” that form the RAID Volume.
Page 165: Raid 1 - Mirror
Chapter 7: Technology Background RAID 1 – Mirror When a RAID Volume is mirrored, identical data is written to a pair of disk drives, while reads are performed in parallel. The reads are performed using elevator seek and load balancing techniques where the workload is distributed in the most efficient manner.
Page 166: Raid 5 - Block Striping With Distributed Parity
SmartStor NS4300N Product Manual RAID 5 – Block Striping with Distributed Parity RAID 5 organizes block data and parity data across the disk drives. Generally, RAID level 5 tends to exhibit lower random write performance due to the heavy workload of parity recalculation for each I/O. RAID 5 works well for file, database, application and web servers.
Page 167: Raid 10 - Mirror / Stripe
Chapter 7: Technology Background RAID 10 – Mirror / Stripe Mirror/Stripe combines both of the RAID 0 and RAID 1 types. RAID 10 can increase performance by reading and writing data in parallel while protecting data with duplication. At least four disk drives are needed for RAID 10 to be installed. With a four-disk-drive RAID Volume, one drive pair is mirrored together then striped over a second drive pair.
Page 168: Choosing A Raid Level
SmartStor NS4300N Product Manual Choosing a RAID Level There are several issues to consider when choosing the RAID level for your Volume. The following discussion summarizes some advantages, disadvantages and applications for each choice. RAID 0 Advantages Disadvantages Implements a striped disk RAID...
Page 169: Raid 5
Chapter 7: Technology Background RAID 5 Advantages Disadvantages High Read data transaction rate Disk failure has a medium impact on throughput Medium Write data transaction rate Good aggregate transfer rate Most versatile RAID level Recommended applications for RAID 5: • File and Application servers •...
Page 170: Automatic Rebuilding
SmartStor NS4300N Product Manual You must designate a disk drive as a Spare. By default, and unassigned disk drive is Free. Use PASM to designate the Free disk drive as a Spare. See Maintaining a spare drive is a good precaution to protect your RAID Volume integrity in the event of disk drive failure.
Page 171: Raid Volume Migration
Chapter 7: Technology Background RAID Volume Migration Migration is the process of: • Changing the RAID level • Adding disk drives but keeping the same RAID level In the migration process, the existing RAID Volume is called the Source. The proposed RAID Volume is called the Target.
Page 172 SmartStor NS4300N Product Manual RAID 5 A RAID 5 source Volume can only add a drive. Target Requirements RAID 5 Add a disk drive. RAID 10 A RAID 10 source Volume cannot migrate or add more disk drives.
Page 173: Chapter 8: Troubleshooting
Chapter 8: Troubleshooting • Responding to an Audible Alarm (page 163) • Checking the System Status LED (page 164) • Checking Disk Status LEDs (page 164) • Replacing a Failed Disk Drive (page 165) • Checking RAID Volume Status in PASM (page 166) •...
Page 174: Checking The System Status Led
SmartStor NS4300N Product Manual Checking the System Status LED The SmartStor system status LED (see Figure 1.) reports the condition of the Enclosure fan and power supply: • Green – Normal Enclosure function • Amber – There is a problem with the fan or power supply •...
Page 175: Replacing A Failed Disk Drive
Chapter 8: Troubleshooting Figure 1. SmartStor Disk and System Status LEDs Disk Status System Status Replacing a Failed Disk Drive If a disk drive fails, the Disk Status LED is red. See Figure 1. If the disk drive belongs to a RAID Volume, the Volume goes Critical or Offline. See “Checking RAID Volume Status in PASM”...
Page 176: Checking Raid Volume Status In Pasm
SmartStor NS4300N Product Manual Checking RAID Volume Status in PASM To view RAID Volume status: Start PASM. See “PASM in your Browser” on page 106. Or see “PASM in SmartNAVI” on page 107. In the Tree, click the + beside the RAID & File System icon.
Page 177: Responding To An Invalid Raid Volume
Chapter 8: Troubleshooting • When you replace the failed disk drive with a new disk drive, the new disk drive becomes a Free Drive. Responding to an Invalid RAID Volume The SmartStor considers a RAID Volume invalid when the RAID Volume was created by a different SmartStor.
Page 178: Checking File System Status In Pasm
SmartStor NS4300N Product Manual Important Running the Recover function might erase some or all of your SmartStor settings. If that condition happens, run the NAS Setup Wizard. See “Setting up the SmartStor” on page 16. Checking File System Status in PASM Typically the first indication of a problem with the SmartStor’s file system is when...
Page 179: Checking The Event Log In Pasm
Chapter 8: Troubleshooting The time needed to check and rebuild the File System depends on the amount of data on the SmartStor. The process can take anywhere from 10 minutes to 2 hours. Warning Do not disconnect the power or shut down the SmartStor while the check/rebuild is running! Checking the Event Log in PASM To view the Event Log in PASM:...
Page 180: Responding To Events
SmartStor NS4300N Product Manual Responding to Events All events are reported in the Event Log. Most events are simply reports that the SmartStor is responding to your commands. Many events are also reported via email. The SmartStor’s buzzer sounds for serious events that require your attention.
Page 181 Chapter 8: Troubleshooting Reported Event Corrective Action Snapshots The snapshot capacity Move the snapshot volume to another storage usage which timestamp is location. [date and time] of volume Or delete the snapshot and then create a new one. X is over 90%. See page 134.
Page 182 SmartStor NS4300N Product Manual Reported Event Corrective Action S.M.A.R.T threshold Check the disk drives. See page 164. Replace the exceeded on disk X failed drive. See page 165. BSL update on disk X at Bad sector on a disk drive. Check the disk drives.
Page 183: Checking Enclosure Status In Pasm
Chapter 8: Troubleshooting Reported Event Corrective Action RAID X had some errors. Check the disk drives. See page 164. Replace the Formatting was aborted! failed drive. See page 165. Checking Enclosure Status in PASM To check Enclosure status: Start PASM. See “PASM in your Browser”...
Page 184: Solving Network Connection Problems
SmartStor NS4300N Product Manual Solving Network Connection Problems Most network connection problems are the result of poor connections. When the SmartStor is fully booted and connected to the network, the Ethernet Activity LED indicates status and activity: • Green – Network link is properly connected •...
Page 185 Chapter 8: Troubleshooting Figure 6. Power Button, System Status and Ethernet Activity LEDs Power Button System Status Ethernet Activity LED If you know your network devices are working properly and you know that your network cable is good, but the Ethernet Activity LED remains dark, see “Contacting Technical Support”...
Page 186: Verifying Connections With Smartnavi
SmartStor NS4300N Product Manual Verifying Connections with SmartNAVI If your PC has multiple network connections, you must verify that SmartNAVI is looking on the network where the SmartStor is installed: Right-click the SmartNAVI icon in the Windows SmartNAVI icon application tray (lower right corner of the screen).
Page 187: Smartstor Lockup
Chapter 8: Troubleshooting SmartStor Lockup On rare occasions, SmartNAVI or PASM become unresponsive to your inputs. If that happens, check the SmartNAVI MSN window on your PC. See Figure 7. Figure 7. SmartNAVI MSN window The SmartStor appears here when it is working properly If the SmartStor used to appear in the MSN window previously but is no longer there, the SmartStor is probably locked up or frozen and requires a hard reboot.
Page 188 SmartStor NS4300N Product Manual Figure 8. SmartStor front and back views Power Button System Status LED Power Connection Disconnect the power cable from the SmartStor. Wait 10 seconds, then reconnect the power cable. Press the power button. It takes about a minute to boot the SmartStor. When fully booted: •...
Page 189: Checking Your Email Inbox
Chapter 8: Troubleshooting Checking Your Email Inbox If you enabled Mail Alert in PASM, the SmartStor will send you an email message when a problem arises. Look for a message from “root.” Figure 9. Email message from the SmartStor. See “Adding an Email Alert Recipient” on page 143 for more information about email alerts.
Page 190: Resolving A Windows Firewall Issue
SmartStor NS4300N Product Manual Figure 10.Reset button and System Status LED Reset button System Status Resolving a Windows Firewall Issue If you a running a personal firewall on your Windows PC, the firewall might prevent the you from accessing the SmartStor over your network.
Page 191 Chapter 8: Troubleshooting Click the Settings button. The Windows Firewall dialog box opens. Click the Advanced tab. Under Network Connection Setting, click the Settings button. The Advanced Settings dialog box opens. Click the Add button. The Service Settings dialog box opens. In the Description of service field, type Promise NAS utility.
Page 192 SmartStor NS4300N Product Manual...
Page 193: Chapter 9: Support
Chapter 9: Support • Frequently Asked Questions (below) • Contacting Technical Support (page 187) • Limited Warranty (page 190) • Returning Product For Repair (page 192) Frequently Asked Questions Also see “Chapter 8: Troubleshooting” on page 163. The SmartStor worked OK until I turned it off. When I turned it on again, my Windows network drive connection no longer works.
Page 194 SmartStor NS4300N Product Manual I tried to connect my SmartStor as a network drive using SmartSYNC, but Windows displayed an error message. There might be an IP address conflict between the SmartStor and another device on your network. See your Network Administrator for assistance.
Page 195 Chapter 9: Support Can I do a One Touch Backup or a regular Backup on a protected folder or file on my Windows PC? No. Windows does not allow SmartSYNC to access protected folders and files. If you want to perform a backup, you must first disable protection on your folders and files.
Page 196 SmartStor NS4300N Product Manual I created a share folder and gave it the same name as a local user. This action caused a conflict. The system does not check share folder names against user names, therefore it is possible to create two folders with the same name. If this happens, delete the share folder, so that only the user’s home folder...
Page 197: Contacting Technical Support
(technical documents, drivers, utilities, etc.) United States E-mail Support e-Support On-Line Fax Support (408) 228-1100 Attn: Technical Support Phone Support (408) 228-1400 option 4 If you wish to write us for Promise Technology, Inc. support: 580 Cottonwood Drive Milpitas, CA 95035, USA...
Page 198 SmartStor NS4300N Product Manual The Netherlands E-mail Support e-Support On-Line Fax Support +31 (0) 40 256 9463 Attn: Technical Support Phone Support +31 (0) 40 235 2600 If you wish to write us for Promise Technology Europe B.V. support: Science Park Eindhoven 5542...
Page 199 +86 10 8857 8015 Attn: Technical Support Phone Support +86 10 8857 8085 or 8095 If you wish to write us for Promise Technology China – Beijing support: Room 1205, Tower C Webok Time Center, No.17 South Zhong Guan Cun Street Hai Dian District, Beijing 100081, China China –...
Page 200: Limited Warranty
SmartStor NS4300N Product Manual Limited Warranty Promise Technology, Inc. (“Promise”) warrants that this product, from the time of the delivery of the product to the original end user: all components, except the power supply and fans, for a period of three (3) years;...
Page 201: Your Responsibilities
Chapter 9: Support back up or otherwise save important data before installing any product and continue to back up your important data regularly. No other document, statement or representation may be relied on to vary the terms of this limited warranty. Promise’s sole responsibility with respect to any product is to do one of the following: replace the product with a conforming unit of the same or superior...
Page 202: Returning Product For Repair
SmartStor NS4300N Product Manual Returning Product For Repair If you suspect a product is not working properly, or if you have any questions about your product, contact our Technical Support Staff through one of our Technical Services, making sure to provide the following information: •...
Page 203 Chapter 9: Support You are responsible for the cost of insurance and shipment of the product to Promise. Note that damage incurred due to improper transport or packaging is not covered under the Limited Warranty. When repairing returned product(s), Promise may replace defective parts with new or reconditioned parts, or replace the entire unit with a new or reconditioned unit.
Page 204 SmartStor NS4300N Product Manual...
Page 205: Appendix A: Maintenance
Appendix A: Maintenance • Upgrading the Firmware (below) • Connection Problems After Restart (page 196) Upgrading the Firmware Follow this procedure to upgrade the firmware on your SmartStor. Downloading the Firmware Upgrade File To download the upgrade file: Point your browser to http://www.promise.com/support/support_eng.asp. Download the NS4300N firmware upgrade file to your PC.
Page 206: Connection Problems After Restart
SmartStor NS4300N Product Manual Connection Problems After Restart If your SmartStor’s network settings were set to Obtain an IP address automatically, your DHCP server might assign a different IP address to the SmartStor when you restart the SmartStor after is was shutdown for repairs.
Page 207: Appendix B: Important Information
Appendix B: Important Information GNU General Public License This product includes copyrighted third-party software licensed under the terms of the GNU General Public License. Please see the GNU General Public License (“GPL”) for the exact terms and conditions of this license at www.gnu.org. The GPL source code incorporated into the product is available for free download at our web site www.promise.com/support/download/download_eng.asp.
Page 208 SmartStor NS4300N Product Manual...
Page 209: Index
Index backup, cont. scheduling about this manual server action status, RAID Volume software 119, 184 AD domain view event log view schedules email alert recipient See also snapshots 113, 126 folder 63, 84 BACKUPDATA folder 74, 116 group batch downloading files 75, 116 group member 95, 143...
Page 210 SmartStor NS4300N Product Manual connections, cont. disk drives, moving to a different USB printer SmartStor verifying with SmartNAVI disk status LED connectors DLNA server 6, 174 95, 143 network DLNA server plug-in power DNS name, SMTP server RJ45 DNS server...
Page 211 Index events folder, cont. disk drive FTP sharing enclosure Macintosh sharing file system movie log, view music log,view names NAS replication picture RAID Volume protected response to services snapshots UNIX/Linux sharing system USBDISK 89, 126 troubleshooting view export access list, UNIX/Linux PC Windows sharing 32, 121 61, 81, 83...
Page 212 SmartStor NS4300N Product Manual Linux, cont. setup network drive icon sharing setup 11, 15 SmartNAVI 94, 150 locate SmartStor 8, 11 SmartNAVI installer locked-up SmartStor information, SmartNAVI installing SmartNAVI internal port in Windows 167, 185 invalid RAID Volume MAC address...
Page 213 Index NAS replication, cont. open schedule Main Window setup MSN Window network OS, client supported connecting to connection problems connections, multiple 156, 159 parity RAID 93, 138 settings partition and format view information PASM network drive 24, 109 access from Bonjour could not reconnect all access from SmartNAVI create...
Page 214 SmartStor NS4300N Product Manual PASM, cont. password, cont. 25, 106, 108, 110 group list PASM 21, 106 in browser restore default 17, 73 jumbo frames SmartNAVI 34, 37, 41, 45 language SmartStor locate SmartStor SMTP server 23, 25, 58, 106,...
Page 215 Index recover 167, 185 RAID volume RAID level snapshot backup change 119, 186 Recycle Bin 129, 130, 158 choosing replace a disk drive 154, 158 RAID 0 65, 85 restore backup files 155, 158 RAID 1 RJ45 connector 157, 159 RAID 10 156, 159 RAID 5...
Page 216 SmartStor NS4300N Product Manual setup, cont. SmartNAVI, cont. Windows access information 8, 11 Windows printing installer icon Setup Wizard in PASM installing Setup, one-click or advanced language share folder language setting locate SmartStor delete network settings list open/delete downloaded file...
Page 217 Index snapshots, cont. UNIX 32, 121 status export access list view setup access 95, 143 SoundBridge plug-in setup network drive spare drive sharing setup un-mount share folder explained unpacking the SmartStor specifications update firmware 95, 143 standalone UPnP protocol status disk drives setup enclosure...
Page 218 SmartStor NS4300N Product Manual view, cont. view, cont. download list snapshots downloaded list system info email alert list UPS status enclosure info USB drive 95, 141 74, 114 event log users folders 75, 115 group memory stick Windows NAS replication schedule...

Promise Technology SMARTSTOR NS4300N User Manual

Chapter 1: Introduction to Smartstor

Chapter 2: Installation and Setup

Chapter 3: Connecting to the Smartstor

Chapter 4: One Touch Backup

Chapter 5: Smartnavi

Chapter 6: PASM

Chapter 7: Technology Background

Chapter 8: Troubleshooting

Chapter 9: Support

Appendix A: Maintenance

Appendix B: Important Information

Quick Links

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Summary of Contents for Promise Technology SMARTSTOR NS4300N