Guarantee/Maintenance/Repair/Approval - Swisscom Top E604 ISDN User Manual

Guarantee/maintenance/repair/approval

Guarantee
The guarantee period is two years from the date of purchase.
For repairs to be carried out under the guarantee, the defective item must be
accompanied by a completed guarantee card that has been stamped by the dealer at the
time and place of purchase.
The guarantee does not cover any defects or damage caused by improper use or wear
and tear or third-party intervention. The guarantee does not cover consumables or
defects which only have a minor effect on the value or operability of the phone.
If a defect occurs please contact your dealer.
Repair/maintenance
Rental phones
If your phone does not operate properly, notify Technical Assistance (phone number
175).
)
1
The repair and the fault action are free of charge.
Purchased phones
Within the guarantee period, repairs to the phone will be carried out free of charge in
accordance with the provisions of the guarantee
returned to the original place of purchase for repair.
Where the Repair Service Team is called out (including during the guarantee period), the
repair process will be chargeable (travel costs and time spent). Beyond the guarantee
period the repair costs incurred will also be chargeable.
Battery
A battery is a consumable good and is therefore not covered by the guarantee. There
will be a charge for replacing defective batteries. This applies to both leased and
purchased phones.
Assistance
Online Support can be obtained on the Internet under
www.siemens-mobile.ch/Service
(Gigaset CX253isdn)
If you have any general enquiries about our products or services please contact the
Swisscom information helpline (Freephone 0800 800 135).
1 An exception are damages to wearing parts (cable, labels, batteries, etc.) and due to improper
handling (damage from dropping, infiltrated fluids, etc.).
1
. The defective phone must be
Appendix
127