Patient Care Team - Dexcom G5 mobile User Manual

What Can They Help Me With?
The Dexcom Technical Support Team helps you with all CGM system related issues as well
as software related issues.
Dexcom Technical Support does not offer medical advice.

16.2 Patient Care Team

Your PCT provides education and support throughout your CGM experience, such as:
• Initial CGM Product Training
• Ongoing Dexcom product education (e.g., how to use a specific feature)
• How to maximize Dexcom CGM use
• Dexcom CGM reporting software and features
• How to review and understand Dexcom CGM reports
By Phone
Available Monday-Friday 5:30 am-8:00 pm PST (subject to change)
Toll Free: 1.877.339.2664
Toll Call: 1.858.200.0200
By Email
Email: patientcare@dexcom.com
If you prefer to email, to help us help you best, include the following information in your email:
• Name
• DOB
• Contact phone number
• Reason for inquiry or education needed
For additional Dexcom CGM education, check the Dexcom website:
dexcom.com/web-based-education
Dexcom G5 Mobile System User Guide
Need Help? You're Not Alone!
The Patient Care Team (PCT) is a group of Certified Diabetes
Educators (CDE ) and Registered Nurses (RNs) offering you customer
®
care and individualized education services around Dexcom CGM.
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