Patient Care Team; Sales Support Team - Dexcom G5 mobile Quick Start Manual
Continuous glucose monitoring system
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Also See for G5 mobile:
- User manual (411 pages) ,
- Getting started manual (68 pages) ,
- Quick start manual (36 pages)
Table of Contents
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What Can They Help Me With?
The Dexcom Technical Support Team helps you with all CGM system related issues
including CGM software issues.
Dexcom Technical Support does not offer medical advice.
11.2 Patient Care Team
Your PCT provides education and support throughout your CGM experience, such as:
• Initial CGM Product Training
• Ongoing Dexcom product education (e.g., how to use a specific feature)
• How to maximize Dexcom CGM use
• Dexcom CGM reporting software and features
• How to review and understand Dexcom CGM reports
By Phone
Available Monday-Friday 5:30 am-8:00 pm PST (subject to change)
Toll Free: 1.877.339.2664
Toll Call: 1.858.200.0200
By Email
Email: patientcare@dexcom.com
If you prefer to email, to help us help you best, include the following information in your
email:
• Name
• DOB
• Contact phone number
• Reason for inquiry or education needed
11.3 Sales Support Team
Inside Sales Support Team
For help with:
• First-time orders
The Patient Care Team (PCT) is a group of Certified Diabetes
Educators (CDE
) and Registered Nurses (RNs) offering you
®
customer care and individualized education services around
Dexcom CGM.
Dexcom G5 Mobile CGM System Quick Start Guide
•
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Table of Contents
Need help?
Do you have a question about the G5 mobile and is the answer not in the manual?
Questions and answers
to put in a new sensor should the receiver be in Manuel or Automatic mode?