Setting Up Dexcom Share - Dexcom G5 mobile User Manual

Check the delay settings on the patient's smart device to make sure they are not too long.
The Follower will not receive notifications until after the time period in the delay has passed,
and the Follower might miss helping the patient in the event of low or high blood glucose
values if the delay is too long.
The patient should not choose to "Not Share" with the Follower at any time when he or she
wants the Follower to get notifications. During the time the patient chooses to "Not Share,"
the Follower will not receive notifications and might miss helping the patient in the event of
low or high blood glucose values.
Check the Dexcom Follow App's trend graph if the Follower's smart device has been off or
if there is no data connection (e.g., Internet/Wi-Fi or mobile data service/3G/4G/LTE is lost,
connection is turned off in Airplane Mode, or smart device touch is placed in Do Not Disturb
mode). When the smart device is turned back on, the Follower will only receive the most
recent notification and might miss helping the patient in the event of prior low or high blood
glucose values.
Sharers and Followers should check whether their cellular service carriers support voice
and data at the same time (simultaneous voice and data). If their carriers do not support
simultaneous voice and data, the Dexcom G5 Mobile App may not be able to share glucose
readings and the Dexcom Follow App may not be able to receive notifications or glucose
readings during phone calls. Dexcom Share will resume sharing after the phone call has
ended, and the Follower will receive any waiting notifications after the phone call has ended.

20.5 Setting up Dexcom Share

Dexcom Share Description
What Dexcom Share does:
• Connects your smart device with your Follower's smart device via either a Wi-Fi or
mobile data connection (connect to Wi-Fi through a secured network to maintain
data security)
• Invites and sends Followers your setting recommendations
• Displays the status of your smart device, and the Dexcom Share Cloud
○ Confirms your sensor glucose readings are being shared with your Follower(s)
What Dexcom Share does not do:
• Let you know when the Follower is not receiving your sensor glucose readings
and information
Dexcom G5 Mobile System User Guide
Sharing Is Caring 313