Chapter 16 - Need Help? You're Not Alone; Dexcom Technical Support - Dexcom G5 mobile User Manual

Chapter 16
Everything Else G5:
Need Help? You're Not Alone!
Dexcom has two support teams to help you, each with their own specialty:
• Technical Support Team
• Patient Care Team

16.1 Dexcom Technical Support

Provides replacement units, resolves technical issues or takes product complaints.
Call your Dexcom Technical Support Team, 24 hours a day, 7 days a week, if something is
wrong with your Dexcom G5 Mobile CGM System.
By Phone
Dexcom Technical Support Phone Numbers:
Toll Free: 1.877.339.2664
Toll Call: 1.858.200.0200
By Email
Email: TechSupport@dexcom.com
If you prefer to email, to help us help you best, include the following information in your email:
• Name of patient
• Date of Birth
• The technical issue you
• When the problem happened (date and time)
• Patient's address
• Patient's phone number
• Item SKU number and description (e.g., name of the device)
• Lot number and/or serial number(s) of affected devices (e.g., sensor)
Dexcom G5 Mobile System User Guide
Need Help? You're Not Alone! 233