Dexcom G5 mobile User Manual page 294

Hardware Error
Device What you see
Receiver
Receiver
Receiver
Dexcom G5 Mobile System User Guide
Troubleshooting
Problem
Won't turn on:
Battery dead
After full charge
session:
Won't turn on
Receiver Low
Battery
(Continued on next page)
What you do
See Chapter 4.
Charge receiver using
electrical outlet, not
computer/laptop.
Full charge may take up to
five hours.
See Chapter 4.
Reset receiver .
Connect receiver to charger .
Insert end of paper clip
into small circular hole on
receiver's back.
Push down on paper clip.
Receiver will vibrate.
Processing screen appears.
Charge receiver .
See Chapter 4.
Charge receiver .
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