Dexcom G5 mobile User Manual page 333

Sharing Checklist
To share, you need to:
Make sure your smart device works with the Dexcom G5 Mobile App. To see a list of
supported smart devices and operating systems, go to: dexcom.com/compatibility
• The Dexcom G5 Mobile App is open or running in the background
• Smart device has an active Internet connection (Wi-Fi, 3G, 4G, LTE). The Sharer can
check to see if the Internet connection is working by trying to open a web page on the
Sharer's smart device
• If on a phone call using your smart device, your CGM information may not upload into
the Share Cloud while on your call
• Airplane Mode turned off
• Do Not Disturb is turned off
• Smart device sound is on in order to hear prompts
• Smart device is sufficiently charged or charging
• Smart device is within 20 feet of the transmitter
• Smart device has 35 MB of available memory
• Refer to the smart device user manual for further instructions
Tips
• Read the Dexcom G5 Mobile CGM System User Guide before using the Dexcom
Share feature
• Always confirm information with a BG meter before you make treatment decisions
Dexcom G5 Mobile System User Guide
Sharing Is Caring
Figure 14. Sharing Status Troubleshooting
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